You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Manors.
• The nearest Metro Station is Wallsend.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 480cm x 590cm (15ft 9in x 19ft 4in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the entrance ramp.
  • The furthest Blue Badge bay is 17m (18yd 1ft) from the entrance ramp.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The width of the door opening is 149cm.
  • There is a second set of doors.
  • The door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The width of the door opening is 139cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the Blue Badge parking.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

Collapse all Expand all

• Comments View
  • There is a lowered counter available which is 80cm high.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

Collapse all Expand all

• Comments View
  • The gift shop is located next to the reception desk.
  • There is step-free access around the shop.
  • There is clear space between the aisles.
  • There is bench seating available near the reception desk.

You are on Museum - Ground Floor - Roman Gallery. Skip to the next section.

Museum - Ground Floor - Roman Gallery

• The ground floor gallery is located at the rear of the gift shop.
• There are double automatic doors leading into the gallery.
• There is step-free access throughout the gallery.
• The height of the exhibitions varies between 55cm to 90cm.
• There are some exhibitions which begin from floor level.
• There are a number of interactive exhibits.
• There is seating available.
• There are two film displays, one is located ahead as you enter, and one is at the rear of the gallery.
• Both film displays have space for wheelchair users.
• The films have subtitles.
• There are various exhibits to touch throughout the museum.
• Within the Empire & Frontier Gallery on the ground floor there is a bust of the Roman Emperor Hadrian, replica Roman fabrics and a model of a headquarters building.
• The manager, museum services and learning staff can lead tours on request.
• The tours last between 45 minutes and 1 hour.
• You will need to book in advance.
• Lighting levels around the gallery varies and some area may be low.
• There may be background noises around some of the exhibition areas.
• Some of the interactives exhibits have subtitles.
• A text version of the audio in the Commanding Officer's House area is available from reception.

You are on Roman Fort. Skip to the next section.

Roman Fort

• The Roman Fort is located next to the car park.
• From the ground floor museum there are two sets of double doors leading to the path to the Roman Fort.
• There is step-free access along the path.
• The surface of the path varies between block paving and concrete.
• There is clear directional signage.
• There are information points next to the Roman Fort ruins.
• There is a slight slope leading from the main path to the Roman Fort.
• There paths around the Roman Fort are uneven.
• There is bench seating and picnic benches available.
• There are two steps to some of the seating in the garden.
• There is a children's playground.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
  • This accessible toilet is located at the rear of the reception and gift shop.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 140cm x 180cm (4ft 7in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is a similar accessible toilet on the ground floor with the lateral transfer space on the right.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Parent and Baby Room (Ground Floor). Skip to the next section.

Parent and Baby Room (Ground Floor)

• There is a parent and baby room for public use.
• The parent and baby room is located at the rear of the reception and the gift shop.
• The parent and baby room is approximately 8m from the entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 88cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is twist/turn.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Other Floors (Third Floor - Third Floor Gallery). Skip to the next section.

Other Floors (Third Floor - Third Floor Gallery)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Third Floor - Third Floor Gallery). Skip to the next section.

Lift (Third Floor - Third Floor Gallery)

• There is a lift for public use.
• The lift is located within the gift shop.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 3.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Museum - Third Floor Gallery and Viewing Gallery. Skip to the next section.

Museum - Third Floor Gallery and Viewing Gallery

• The Third floor gallery is located to the right after you exit the lift.
• There are double doors leading into the gallery.
• There is step-free access throughout the gallery.
• The gallery is divided into 3 separate rooms.
• The height of the exhibitions varies between 59cm to 85cm.
• There are some exhibitions which begin from floor level.
• There are a number of interactive exhibits.
• The viewing corridor is located at the rear of the main gallery.
• The height of the viewing window is 72cm.
• There are information boards at the windows at a height of 85cm.

You are on Accessible Toilet (Third Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Third Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located on the first floor, to the left after you exit the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 154cm x 195cm (5ft 1in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Third Floor - Gallery and Viewing Corridor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Third Floor - Gallery and Viewing Corridor - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • This accessible toilet is located along the viewing corridor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 152cm x 200cm (4ft 12in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 89cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Third Floor). Skip to the next section.

Standard Toilet(s) (Third Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to the café and along the viewing corridor.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors (Tower Panorama). Skip to the next section.

Other Floors (Tower Panorama)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 2, 3, 4 and 9.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Tower Panorama). Skip to the next section.

Lift (Tower Panorama)

• There is a lift for public use.
• The lift is located to the left after you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 2, 3, 4 and 9.
• Wall mounted information boards are provided at lift landings.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 108cm x 200cm (3ft 7in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Tower Panorama. Skip to the next section.

Tower Panorama

• The Tower Panorama is located to the left after you exit the lift.
• The door to the viewing area opens towards you and is 86cm wide.
• There are 3 wheelchair spaces at the rear of the viewing area.
• There are seats available for carers.
• There are information leaflets available.
• There are 3 to 9 steps without handrails leading to the majority of seating.
• The Tower Panorama provides views of the Fort, River Tyne, North Tyneside, South Tyneside and Newcastle.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

Collapse all Expand all

• Comments View
  • One wheelchair is available for use.
  • It can be found at the end of the information area at reception.
  • It is recommended that you book this in advance.
  • There is no charge for this service.
  • There are concessions available.