You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a doctor's surgery, library, café, adult learning services and council customer services, toilets with adaptations (levels 2, 3, 4), and standard toilets (levels 2 and 3).

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Manors.
• The nearest Metro Station is Palmersville.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 6.55in x 15ft 1.1in).
  • The nearest Blue Badge bay is 7m (22.96588ft) from the main entrance.
  • The furthest Blue Badge bay is 32m (104.98688ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Approach (Pedestrian Access from Citadel East). Skip to the next section.

Approach (Pedestrian Access from Citadel East)

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• Approach View
  • The surface of the approach is tarmac.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has handrails on both sides.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 110cm (3ft 7.31in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is/are 7 clearly marked step(s), with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • Level access is available from the car park to the entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played on the television in the reception area.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Reception (Library and Customer Services). Skip to the next section.

Reception (Library and Customer Services)

• The desk/counter is 15m (49ft) from the entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Library (Killingworth Library). Skip to the next section.

Library (Killingworth Library)

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Auxiliary aids are available for computer users.
• A large text keyboard, large rollerball mouse and height adjustable chair is / are available.
• Ear defenders are available at the library desk.

You are on Seating Area (Citizens Advice Bureau). Skip to the next section.

Seating Area (Citizens Advice Bureau)

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• Location and Access View
  • The Citizens Advice Bureau meeting area is on level 2, to the right from the main entrance in the lobby area outside the library.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables, coffee tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Cafe My Place). Skip to the next section.

Eating and Drinking (Cafe My Place)

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• Location and Access View
  • The cafe is on level 2 to the left from the main entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The door opens towards you.
  • The width of the opening is 82cm.
  • There is a second set of double doors with one door locked and the other permanently held open.
  • The width of the opening is 82cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the right rear of the cafe.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Level 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 2 - Left Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (32.8084ft) from the main entrance.
  • This accessible toilet is located to the left after you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 9.86in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 165cm x 290cm (5ft 4.96in x 9ft 6.17in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1.4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 5.72in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7.31in) .
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3.37in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 5.92in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a medium visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the facility.
  • The height of the baby change table once extended is 80cm (2ft 7.5in).

You are on Standard Toilet(s) (Level 2). Skip to the next section.

Standard Toilet(s) (Level 2)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right after you enter.
  • The female and male toilets are approximately 8m (26.24672ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 1, 2 (Entrance and Parking), 3 and 4.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the level 2 lobby.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1, 2 (Entrance and Parking), 3 and 4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 9m (2.74m) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11.43in).
• The dimensions of the lift are 150cm x 145cm (4ft 11.06in x 4ft 9.09in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Toilet with Adaptations (Level 3 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 3 - Right Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 6m (19.68504ft) from the lift.
  • This accessible toilet is located to the left of the lobby after exiting the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 9.86in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 155cm x 210cm (5ft 1.02in x 6ft 10.68in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9.46in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 96cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 4.93in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4.16in) .
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 129cm (4ft 2.79in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2.19in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5.13in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a medium visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Generic (Level 4 - Customer Services). Skip to the next section.

Generic (Level 4 - Customer Services)

• The customer first centre is located on level 4, ahead after you exit the lift.
• There is a waiting area in front of the entry to the centre.
• There are 3 interview desks at a height of 76cm.
• There are 3 interview rooms.
• Headset hearing loops are available.

You are on Accessible Changing Room (Level 4 - Transfer Both Sides). Skip to the next section.

Accessible Changing Room (Level 4 - Transfer Both Sides)

• There are accessible changing rooms available.
• The accessible changing room is located to the left after you exit the lift.
• The facility is 3m (9.84252ft) from the lift.
• The door opens outwards.
• The width of the door is 86cm (2ft 9.86in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 250cm x 260cm (8ft 2.43in x 8ft 6.36in).
• The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on both sides.
• The lateral transfer space is 120cm (3ft 11.24in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are not available.
• The toilet seat is 45cm (1ft 5.72in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 89cm (2ft 11.04in).
• The tap type is lever.
• There is not a mixer tap.
• There is an emergency alarm in the cubicle.
• There is not a locker within the accessible changing room.
• The accessible changing room has a manual hoist.
• There is a changing bench.
• The facility changing bench is free standing.
• The facility changing bench height is adjustable.
• The length of the bench is 180cm (5ft 10.87in).
• There is not a wheel in shower.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are not available.
• North Tyneside Libraries are in partnership with the Royal Voluntary Service (RVS) to provide a home delivery service.