You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a Library, Meeting Rooms, and Council Customer Services.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Manors.
• The nearest Metro Station is Whitley Bay.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Blue Badge Car Park). Skip to the next section.

Parking (Blue Badge Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located to the left of the Main Entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 450cm (7ft 7in x 14ft 9in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the Main Entrance.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the Main Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • This car park is for Blue Badge holders only.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 230cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 230cm.

You are on Reception (Ground Floor - Library). Skip to the next section.

Reception (Ground Floor - Library)

• The desk/counter is 4m (4yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • There is a fixed hearing loop available in the Longsand and Priory Rooms.
  • There is a portable loop available for customers using the customer service centre.

You are on Library (Ground Floor and First Floor). Skip to the next section.

Library (Ground Floor and First Floor)

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.

You are on Changing Places (Ground Floor). Skip to the next section.

Changing Places (Ground Floor)

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• Location and access View
  • The facility is located ahead and to the left as you enter from the Main Entrance.
  • The facility is approximately 12m (13yd 4in) from the Main Entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The width of the door is 90cm (2ft 11in).
  • The dimensions of the facility are 300cm x 380cm (9ft 10in x 12ft 6in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 165cm (5ft 5in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 78cm (2ft 7in).
  • The transfer space on the right as you face the toilet is 96cm (3ft 2in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is not available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Main Entrance.
  • This accessible toilet is located ahead and to the left as you enter from the Main Entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm did not sound when tested.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead and to the left as you enter from the Main Entrance.
  • The female and male toilets are approximately 15m (16yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are similar standard toilets on the first floor.

You are on Toilet with Adaptations (First Floor with Accessible Shower. Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor with Accessible Shower. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 26m (28yd 1ft) from the lift.
  • This accessible toilet is located at the rear of the first floor library.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 240cm x 240cm (7ft 10in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is an accessible shower available.
  • The shower is height adjustable.
  • The shower has two dropdown rails available either side of the seat.
  • There is a horizontal grab rail to the left as you face the shower.
  • The height of the flip down seat is 50cm.

You are on Second Floor - Whitley Bay Customer Services. Skip to the next section.

Second Floor - Whitley Bay Customer Services

• Customer Services is located ahead after you exit the lift.
• There is a waiting area to the left after you enter.
• The reception desk is located to the right before you enter.
• The desk is 96cm high, with a 76cm lowered section.
• There are 4 interview desks at a height of 76cm.
• There are 4 interview rooms.
• There is a portable hearing loop available.

You are on Toilet with Adaptations (Second Floor - Customer Services. Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Second Floor - Customer Services. Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 16m (17yd 1ft) from the lift.
  • This accessible toilet is located next to the interview rooms.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 130cm x 210cm (4ft 3in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Second Floor - Customer Services). Skip to the next section.

Standard Toilet(s) (Second Floor - Customer Services)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • Inside the venue, there is not level access to the female toilet(s).
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the rear of customer services.
  • The female and male toilets are approximately 16m (17yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Standard Toilets.
  • The height of the baby change table once extended is 92cm (3ft).
  • Inside the venue, there is level access to the baby change facility.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right after you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are not available.

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• Comments View
  • North Tyneside Libraries are in partnership with the Royal Voluntary Service (RVS) to provide a home delivery service.