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Overview

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• About View
  • The venue is a tourist attraction comprising grounds, gardens, café, event rooms and a Stately Home.
  • Services available in the venue include: a café, standard toilets, toilets with adaptations, baby change facilities. The venue also includes transport (the Kelly Train) around the various areas within the grounds. The Kelly Train (shown in the photos) has ramps to allow wheelchair users to board the train. The Kelly Train circulates throughout the grounds during opening hours.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Malton.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: High South is stepped also the Chapel.
  • Access throughout may include uneven surfaces.
  • G,1 can be accessed via a platform lift.
  • Motorised wheelchairs cannot be used inside the house.
    There are manual wheelchairs available for use.
• Getting Help and Assistance View
  • There is seating available.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Documents are available in the following formats: large print and audio.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
• Related Access Guides View
  • View information on Castle Howard Car and Coach Parking (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• Toilets with adaptations are located in the courtyard area and opposite the Fitzroy café in the house.
• All toilets with adaptations have a right hand transfer space.
• The male and female toilet facilities are located in the courtyard.
• The male and female toilet facilities are located in the house opposite the Fitzroy cafe.
• Parent and baby changing facilities are located in the courtyard toilets and in the house toilets.

You are on Access To (Gift Shop). Skip to the next section.

Access To (Gift Shop)

• The Gift Shop is located to the right of the house.
• The distance from the Kelly Train drop off point is is 90m.
• The most accessible route has steep ramps or slopes and uneven surfaces.
• The slope has a steep gradient.
• There is written text signage on or near the entrance.
• There is step-free level access into the gift shop.
• There is a single automatic door which opens by sliding.
• The width of the opening is 103cm.
• The door has a high colour contrast.
• The pathway leading to the entrance is 177cm wide.

You are on Counter (Gift Shop). Skip to the next section.

Counter (Gift Shop)

• The counter is located to the left as you enter the shop.
• The distance from the door is 2m.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

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Getting Around (Gift Shop)

• There is step-free level access throughout all areas.
• Access throughout may include narrow openings and narrow walkways.
• Some flooring is shiny.
• The contrast between the walls and floor varies between low and high.
• There is background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Walkways vary between 70cm wide and 91cm wide.

You are on Access To (Accessible Entrance - House). Skip to the next section.

Access To (Accessible Entrance - House)

• The accessible entrance to the house is through double doors in the the Gift Shop then a single door on the left of the corridor. Lighting levels in the corridor are low.
• The distance from the Gift Shop entrance is 4m.
• The most accessible route has step-free level access.
• There is written text signage on or near the entrance.
• There is step-free level access into the corridor leading to the house.
• There are double manual doors which are permanently held open.
• The width of the opening is 154cm.
• The doors has a high colour contrast.
• There is a second single manual door which opens towards you.
• The width of the opening is 110cm.
• The second door has a medium colour contrast.
• The second door has to be unlocked by a member of staff from the Gift Shop. After entering the second door there is a corridor leading to a platform lift to bypass stairs. Manual wheelchairs are available for use. Motorised wheelchairs cannot be used in the house itself.

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Lift (Accessible Entrance - House)

• The lift surveyed is located in front of the stairs leading to the Ground Floor exhibition space.
• This lift is a platform lift.
• The distance from the interior accessible entrance door is 10m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium colour contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 125cm.
• The internal dimensions of the lift are 125cm (width) x 80cm (depth).
• Internally the lift has: a seat.
• The lift seat is 48cm from the floor.
• Lighting levels were even at the time of the survey.
• The lift is staff operated and is constantly manned.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the main entrance to the house.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Stairs (to First Floor). Skip to the next section.

Stairs (to First Floor)

• The stairs surveyed are located at the end of the open exhibition room.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 13cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Getting Around (House). Skip to the next section.

Getting Around (House)

• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: The Chapel and the first floor gallery and exhibition space.
• Access throughout may include uneven surfaces.
• Some flooring is shiny.
• The contrast between the walls and floor varies between low and high.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Exhibition Space (Ground Floor). Skip to the next section.

Exhibition Space (Ground Floor)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• There is no (or very little) background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: pictorial, information boards and a mobile app.
• There is not a hearing assistance system.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Access throughout the tour may include uneven surfaces.
• Areas with stepped access only can be experienced by visitors via an information booklet.
• Wayfinding signage is not provided throughout the tour.

You are on Exhibition Space (First Floor). Skip to the next section.

Exhibition Space (First Floor)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• There is no (or very little) background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Display information includes: audio guides and information boards.
• There is not a hearing assistance system.

You are on Exhibition Space (The Chapel). Skip to the next section.

Exhibition Space (The Chapel)

• This area is indoors.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a low colour contrast.
• There may be background noise.
• Lighting levels were low at the time of the survey.
• There is not a hearing assistance system.
• Seating available in this area includes: benches.
• Access throughout the tour may include uneven surfaces and narrow openings.
• The Chapel can only be accessed by stairs and is not suitable for wheelchair users. The stairs are worn in places and may present a trip hazard.

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Room (Grecian Hall)

• The room is located in the right hand corridor as you exit the Gift Shop into the house.
• The distance from the Gift Shop is 12m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a medium colour contrast.
• The doors opens away from you.
• The width of the opening is 109cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a medium colour contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• The Grecian Room is used for various events and the layout of the furniture may change depending on the event.

You are on Outdoor Spaces (Walled Garden). Skip to the next section.

Outdoor Spaces (Walled Garden)

• The following is available in this area: gardens.
• Outdoor areas consist of grass and paving slabs.
• There are footpaths in some areas.
• The majority of the paths are not wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces which may create barriers for some users.
• The Walled Garden is at the rear of the house approximately 310m away. There are steep slopes to access the Walled Garden. The entrance gate is 87cm wide.

You are on Access To (Fitzroy Café). Skip to the next section.

Access To (Fitzroy Café)

• The Fitzroy Café is accessed through the Gift Shop.
• The distance from the Gift Shop is 30m.
• The most accessible route has step-free level access.
• There is written text signage on or near the entrance.
• There are double manual doors which are permanently held open.
• The width of the opening is 154cm.
• The doors have a high colour contrast.
• There is a second single manual door which is permanently held open.
• The width of the opening is 94cm.
• The second door has a low colour contrast.

You are on Entrance (Fitzroy Café). Skip to the next section.

Entrance (Fitzroy Café)

• This entrance is located at the far end of the corridor.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 104cm.
• The door has a low colour contrast.

You are on Entrance (Fitzroy Café Food Counter). Skip to the next section.

Entrance (Fitzroy Café Food Counter)

• This entrance is located at the left side of the café as you enter.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 167cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.
• Seating is in the first part of the café. The food counter is through the double doors.

You are on Eating and Drinking (Fitzroy Café). Skip to the next section.

Eating and Drinking (Fitzroy Café)

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• Location and Service View
  • This area has a counter where food and drink can be ordered and numerous seating options.
  • Menus are handheld, available on a board and available in large print.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located straight ahead.
  • There is step-free level access to the counter.
  • The height of the counter is 84cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the tray rail is 89cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium colour contrast.
  • Seating available in this area includes: chairs without armrests, benches and stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Fitzroy Café -Payment). Skip to the next section.

Counter (Fitzroy Café -Payment)

• The counter is located opposite the food service counter.
• The distance from the café entrance door is 14m.
• There is step-free level access to the counter.
• The height of the counter is 83cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (House). Skip to the next section.

Toilet with Adaptations (House)

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• Location and Access View
  • The toilet surveyed is located opposite the entrance to Fitzroy Café.
  • The distance from the Café is 20m.
  • The most accessible route to the toilet has steep ramps or slopes, uneven surfaces and steps.
  • There is step-free access via ramp into the facility.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rails have a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Courtyard). Skip to the next section.

Toilet with Adaptations (Courtyard)

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• Location and Access View
  • The toilet surveyed is located in the courtyard.
  • The distance from the courtyard entrance is 15m.
  • The most accessible route to the toilet has steep ramps or slopes and uneven surfaces.
  • There is step-free access via slope into the facility.
  • The slope has a steep gradient.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The width of the door opening is 75cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 122cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 53cm (from the side of the toilet pan to the wall).
  • There is a push button flush in the centre of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 112cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 112cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 119cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 183cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.