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Helmsley Walled Garden

Cleveland Way, Helmsley, North Yorkshire, YO62 5AH

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • There is a public car park nearby.
    • The nearest train station is Malton.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the Orchid House.
    • Access throughout may include uneven surfaces.
    • Toilet facilities are available in the Vine House Café.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a free map for visitors with the main locations marked in large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Parking

  • Car Park View
    • The car park is located at the front of the venue, off Cleveland Way.
    • The car park is open air/surface.
    • The car park surface consists of compacted earth.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The nearest designated bay is 9m from the access point.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Cleveland Way.
    • The name of the car park is Cleveland Way Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Access Point

  • This access point is located at the front of the venue.
  • The approach to the access point has uneven surfaces.
  • The access point is not clearly signed.
  • There are double manual gates.
  • The gates are permanently held open.
  • The width of the opening is 259cm.
  • The gates have a medium visual contrast.

Counter (Ticket Office)

  • The counter is located ahead as you enter the venue.
  • The distance from the entrance is 9m.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Entrance (The Garden Shop)

  • This entrance is located at the front of the shop, to the left of the ticket office.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There are paving stones in front of the door which create a small lip of up to 2cm.

Getting Around (The Garden Shop)

  • There is step-free level access throughout all areas.
  • Access throughout may include narrow walkways.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Lighting levels were even at the time of the survey.

Counter (The Garden Shop)

  • The counter is located at the right hand side of the shop as you enter.
  • The distance from the shop entrance is 4m.
  • The most accessible route to the counter has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 97cm.
  • There is not a lowered section at the counter.
  • The portable loop from the ticket office can be used at this counter.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Entrance (Orchid House)

  • This entrance is located at the front of the Orchid House, along the front path of the garden as you enter.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The door opens away from you.
  • The width of the opening is 70cm.
  • The doors have a low visual contrast.

Getting Around (Orchid House)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • There is a low visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey.
  • There are tables in the Orchid House. The height to the underside of the tables ranges between 64cm and 70cm from the floor. The height to the top of the tables ranges between 72cm and 75cm.

Outdoor Spaces (Walled Garden)

  • The following is available in this area: formal gardens.
  • Outdoor areas consist of grass and compact earth.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • There are adapted picnic benches to the rear of the garden.