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Helmsley Walled Garden - The Vinehouse Café

Cleveland Way, Helmsley, North Yorkshire, YO62 5AH

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right as you enter the cafe.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female toilet facilities are located to the right as you enter the cafe.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Seating Area (Outdoor Seating)

  • The seating area is located along the side of the Vinehouse Café .
  • The seating area is uncovered.
  • The most accessible route to the seating area has uneven surfaces and step-free level access.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches and chairs with armrests.
  • Furniture available in this area includes: tables and picnic tables.
  • There is no (or very little) background noise in this area.
  • The height to the underside of the tables is 71cm and the height to the top of the tables is 76cm. The height to the underside of the picnic tables is 70cm and the height to the top of the picnic tables is 73cm.

Entrance

  • This entrance is located at the front of the vinehouse, to the right as you enter the walled garden gate.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 89cm.
  • The door has a low visual contrast.
  • There are paving stones and a rubber mat in front of the door, which create two small lips of up to 2cm.

Eating and Drinking

  • Location and Service View
    • The Vinehouse Café is located to the centre of the vinehouse.
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are handheld and wall-mounted.
    • The following dietary requirements can be catered for: vegetarian and vegan.
    • The following are available: takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right hand side to the centre of the cafe.
    • There is step-free access via ramp to the counter.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide with handrails on both sides.
    • The handrails are easy to grip.
    • The height of the counter is 92cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • The following areas have step-free access via ramps or slopes: the majority of the seating from the counter area onwards.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: sofas, chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • Lighting levels were even at the time of the survey.
    • The majority of tables have a height to the underside of 67cm and a height to the top of 76cm.
      The lowest table has a height to the underside of 62cm and a height to the top of the table of 66cm.
      The highest table has a height to the underside of 71cm and a height to the top of 75cm.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right as you enter the cafe.
    • The distance from the Vinehouse Café entrance is 3m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 81cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 126cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 70cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 158cm from the floor.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.