You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • There are 2 bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed at this venue.
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest train station is Grosmont.
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • The following areas have stepped access: the accommodation on the first floor.
  • G, 1 can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: shower chairs.
  • The alternative formats documents can be provided in include: Large print (on request).
  • Check-in, breakfast and food service times information is also available on the hotel's website.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• The toilet with adaptations is located on the ground floor, at the front left of the hotel as you enter.
• The toilet with adaptations has a right hand transfer space.
• The male and female toilet facilities are located on the ground floor, at the front left of the hotel as you enter.
• Parent and baby changing facilities are located in the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Seating Area (Front Patio). Skip to the next section.

Seating Area (Front Patio)

• The seating area is located at the front of the hotel.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.

You are on Seating Area (Garden). Skip to the next section.

Seating Area (Garden)

• The seating area is located at the front right of the hotel.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access and narrow walkways.
• There is step-free level access throughout the seating area.
• The following areas have step-free access via ramps or slopes: the raised seating area at the rear of the garden.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: picnic tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front right of the hotel.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The doors open away from you.
• The width of the opening is 75cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is a second single manual door.
• The second door opens towards you.
• The width of the opening is 77cm.
• There is a small ramp in front of the second door, which has a very slight gradient.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right as you enter the hotel.
• The distance from the entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 101cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: coffee tables.

You are on Getting Around. Skip to the next section.

Getting Around

• The following areas have stepped access: the rooms on the first floor.
• Some flooring is patterned.
• The contrast between the walls and floor varies between low and high.
• There is background noise in some areas of the venue.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Lounge). Skip to the next section.

Eating and Drinking (Lounge)

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• Location and Service View
  • The lounge is located on the ground floor of the hotel, to the left as you enter, opposite reception.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Seating available in this area includes: sofas and armchairs.
  • Furniture available in this area includes: coffee tables.

You are on Eating and Drinking (Hydro Conservatory). Skip to the next section.

Eating and Drinking (Hydro Conservatory)

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• Location and Service View
  • The Hydro Conservatory is located on the ground floor of the hotel, to the left as you enter, through the lounge.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Table blocks are available to raise the tables if necessary.

You are on Eating and Drinking (Hydro Bar). Skip to the next section.

Eating and Drinking (Hydro Bar)

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• Location and Service View
  • The Hydro Bar is located on the ground floor of the hotel, to the rear left as you enter.
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the rear left of the hotel.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a medium colour contrast.
  • Seating available in this area includes: benches and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Table blocks are available to raise the tables if necessary.

You are on Eating and Drinking (The Little Dining Room). Skip to the next section.

Eating and Drinking (The Little Dining Room)

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• Location and Service View
  • The Little Dining Room is located on the ground floor, to the centre of the building as you enter the hotel.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

You are on Eating and Drinking (The Mill Green Conservatory). Skip to the next section.

Eating and Drinking (The Mill Green Conservatory)

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• Location and Service View
  • The Mill Green Conservatory is located on the ground floor of the hotel, on the right hand side.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Table blocks are available to raise the tables if necessary.

You are on Bedroom with Adaptations (Room 1 - Mill Brow). Skip to the next section.

Bedroom with Adaptations (Room 1 - Mill Brow)

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• Location and Access View
  • The bedroom surveyed is located on the ground floor, at the front right as you enter the hotel, behind reception.
  • The distance from the entrance is 5m.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The width of the door opening is 75cm.
• Bedroom Features View
  • The bedroom has a double bed.
  • The top of the mattress is 70cm from the floor.
  • The space under the bed is 3cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • Some flooring is patterned.
  • The following is available in this bedroom: an armchair, a coffee table and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • This bedroom does not have an adjoining room.

You are on Ensuite with Adaptations (Room 1 - Mill Brow - No Lateral Transfer). Skip to the next section.

Ensuite with Adaptations (Room 1 - Mill Brow - No Lateral Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high colour contrast.
  • The width of the door opening to the ensuite is 64cm.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 209cm (width) x 169cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 138cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 71cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 82cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 121cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The ensuite has a waste bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a step-free shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat, but one can be requested in advance.

You are on Bedroom with Adaptations (Room 23). Skip to the next section.

Bedroom with Adaptations (Room 23)

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• Location and Access View
  • The bedroom surveyed is located on the ground floor to the rear right of the hotel as you enter.
  • The distance from the entrance is 17m.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The width of the door opening is 76cm.
• Bedroom Features View
  • The bedroom has a double bed.
  • The top of the mattress is 67cm from the floor.
  • The space under the bed is 3cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
  • The following is available in this bedroom: an armchair, bedside plug sockets, a TV with subtitles, a desk, a flashing fire alarm and a coffee table.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom does not have an adjoining room.

You are on Ensuite with Adaptations (Room 23 - Left Hand Transfer). Skip to the next section.

Ensuite with Adaptations (Room 23 - Left Hand Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high colour contrast.
  • The width of the door opening to the ensuite is 80cm.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 129cm (width) x 410cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 66cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a medium colour contrast.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 67cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a waste bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel-in shower.
  • The bath controls are lever mixer.
  • There is an adjustable shower head.
  • There is a flip-down shower seat.
  • There is a grab rail and a dropdown rail for the shower.
  • The shower grab rail has a medium colour contrast.
  • The shower dropdown rail has a medium colour contrast.
  • The height of the flip-down shower seat is 48cm.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, to the left of the hotel as you enter.
  • The distance from the entrance is 15m.
  • The most accessible route to the toilet has step-free level access, manual doors and narrow openings.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the door opening is 78cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 256cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 99cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has varying colour contrasts.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 171cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the front right of the hotel as you enter.
• The ground and first floors can be accessed by these stairs.
• There are 15 steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the highest step is 18cm.
• Lighting levels were even at the time of the survey.