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North Yorkshire Moors Railway - Pickering Station

28 Park Street, Pickering, North Yorkshire, YO18 7AJ

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Access Guide

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Station Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on Platform 1.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female toilet facilities are located on Platform 1.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on Platform 1.

Parking

  • Car Park View
    • The car park is located off Undercliffe.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 285cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 126cm.
    • The nearest designated bay is 20m from signposted accessible entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope and uneven surfaces.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located close to the Blue Badge parking bays.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
    • The parking machine controls are 121cm high. The parking machine contactless payment block and the coin slot are both 98cm high.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located Standard street parking is available on Park Street, outside the station.

Ticketing (Welcome Hut)

  • Ticket Office View
    • The ticket office surveyed is located in the main car park area.
    • There is step-free access via ramp to the ticket office.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide with no handrails.
    • There are double manual doors with a low visual contrast.
    • The doors opens away from you.
    • The width of the opening is 142cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a separate wheelchair accessible queue lane.
    • Seating available includes: chairs without armrests.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 97cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds and a television.
    • There is not a hearing assistance system.
  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 114cm to 173cm from the floor.
    • The touchscreen has the following accessibility aids: a magnifier.

Access To (The Station)

  • The distance from the car park is 70m.
  • The most accessible route has a steep ramp or slope, narrow walkways and uneven surfaces.
  • The slope has a steep gradient with resting areas.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is written text signage on or near the entrance.
  • There is also a more accessible sloped access at the opposite end of the accessible entrance (as shown in photographs). This allows access from platform 2 to platform 1 while bypassing the steps.

Ticketing

  • Ticket Counter View
    • The ticket counter surveyed is located on platform 1.
    • There is step-free level access to the counter.
    • The ticket counter is a hatch next to the customer services office. There is an obstruction directly in front of the hatch which makes it unsuitable for wheelchair access.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 101cm.
    • There is not a lowered section at the counter.
    • There is not a hearing assistance system.

Platforms

  • There are 2 platforms at this station.
  • The following platforms have step-free level access: Platform 2.
  • The following platforms have step-free access via ramps or slopes: Platforms 1 and 2 may also be accessed step free via the fuss free slope at the end of the platforms.
  • The following platforms have stepped access: Platform 1.
  • The platforms do not have tactile markings along the platform edge.
  • All platforms have clear markings along the platform edge.
  • Announcements on platforms are audio.
  • Some platforms have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: chairs without armrests and benches.

Stairs

  • The stairs surveyed are located at the car park end of the platforms.
  • Platforms 1 and 2 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have no handrails.
  • The height of the step is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located platform 1.
    • The distance from the ticket counter is 30m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 101cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 166cm (width) x 242cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 102cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The height of the baby change facility when in use is 86cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • At the time of survey, the emergency alarm had no pull handle.

Seating Area

  • The seating area is located outside the shop and café on Platform 1.
  • The seating area is covered.
  • The most accessible route to the seating area has step-free level access.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • There is no (or very little) background noise in this area.

Entrance (Customer Services/Enquiries)

  • This entrance is located on Platform 1.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 108cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.

Counter (Customer Services/Enquiries)

  • The counter is located ahead as you enter.
  • The distance from the entrance door is 2m.
  • There is step-free level access to the counter.
  • The height of the counter is 93cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Accessible Train Carriage

  • Entrance to the accessible train carriage is via steep ramp.
  • The ramp is 80cm wide.
  • Train stewards will help visitors on and off the train using the ramp.
  • There are double doors which open outwards.
  • The width of the doors is 118cm.
  • There are companion seats and designated wheelchair spaces to the right as you enter the carriage.
  • The floor inside the carriage is level and there are no trip hazards.
  • Lighting inside the carriage is low.
  • Guards will call out approach to each station stop.
  • The railway has a total of three accessible carriages.

Toilet with Adaptations (Accessible Train Carriage - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter the accessible carriage.
    • The distance from the carriage entrance is 1m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 224cm (width) x 167cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 127cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 124cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 126cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • The height of the baby change facility when in use is 78cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Related Access Guides (around the North Yorks Moors Railway)