Access Guide
Overview
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About
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- Services available in the venue include: hot and cold food and drinks.
- View information on opening times
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- There is on-street standard parking.
- The nearest train station is Malton.
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- Standard, accessible toilet and baby change facilities are available on Platform 1 outside the Tea Room.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
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Related Access Guides
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- View information on Pickering Station (opens new tab) .
- The Tea Room also gives internal access to the adjacent station shop.
Entrance
- This entrance is located on platform 1.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens towards you.
- The door has a high visual contrast.
Eating and Drinking
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Location and Service
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- This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is not available.
- Menus are handheld and wall-mounted.
- The following dietary requirements can be catered for: gluten free.
- The following are available: takeaway cups.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the right as you enter the tea shop from the platform.
- There is step-free level access to the counter.
- The height of the counter is 92cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: benches, high stools and chairs without armrests.
- Furniture available in this area includes: tables, high tables and booths.
- Some seating is fixed.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.