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North Yorkshire Moors Railway - Whitby Station

Langborne Road, Whitby, North Yorkshire, YO21 1BH

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Access Guide

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Station Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are no toilet facilities on the station. The nearest toilet facilities are past the Co-Op supermarket and on the left in the Marina Car Park.

Parking

  • Car Park View
    • The car park is located in front of the North Yorkshire Moors Railway ticket office.
    • The car park is open air/surface.
    • The car park surface consists of cobbles.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 208cm (width) x 484cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 84cm.
    • The nearest designated bay is 30m from the NYMR ticket office.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope, uneven surfaces and bollards.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders and visitors only.
    • Parking is not free for all users.
    • Clearly presented parking signs are available.
    • Payment machines are located at the rear of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Windsor Terrace.
    • The Blue Badge bays are clearly marked.

Access To (the Ticket Office)

  • The ticket office is at the front entrance of the train station.
  • The distance from the nearest Blue Badge bay is 30m.
  • The most accessible route has uneven surfaces, a steep ramp or slope and bollards.
  • Bollards, spaced 117cm apart, are next to the Blue Badge bay.
  • There is pictorial and written text signage on or near the entrance.

Entrance (Ticket Office)

  • This entrance is located in front of the car park.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • During summer opening hours the doors are normally held permanently open.
  • There is a small lip on the threshold of the opening.

Ticketing

  • Ticket Office View
    • The ticket office surveyed is located at the side of the train station, close to the nearest Blue Badge Bay.
    • There is step-free level access to the ticket office.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 160cm.
    • The doors are held permanently open during peak season. During winter the doors are left closed with one door permanently locked.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a separate wheelchair accessible queue lane.
    • Seating available includes: chairs without armrests.
    • Furniture available includes: tables.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Ticket Counter View
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • Staff will come from behind the counter to offer assistance to visitors who cannot use the counter.

Platforms

  • There are 2 platforms at this station.
  • The following platforms have step-free level access: platforms 1 and 2.
  • All platforms have tactile markings along the platform edge.
  • All platforms have clear markings along the platform edge.
  • Announcements on platforms are visual.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: chairs with armrests, chairs without armrests and benches.

Related Access Guides (Stations on the North Yorkshire Moors Railway)