You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Northampton General Hospital is located on Billing Road and Cliftonville Road. The postcode for the Sat-Nav is NN1 5BD
    If coming from the west via the A45, exit at the Junction with the A428 and continue on the A428 towards Northampton Town Centre.
    After approximately 600m take the right hand lane marked Hospital and turn right at the traffic lights on to Cliftonville Road.
    Turning left at the next traffic lights will take you directly to the car park 1- the main hospital car park.
    If coming from Northampton Town Centre take Derngate, York Road, Billing Road before turning right on to Cliftonville Road where it will then be a right turn to access car park 1.
  • There are several open air car parks open to the public, they are accessible from York Road, Cliftonville Road and Billing Road
    Parking outside the Hospital main entrance is sheltered.
    Parking charges apply to all car park users and a Pay and Display system is in operation with payment machines in each car park.
• By Bus View
  • There are several bus services which drop off outside the hospital on Billing Road and Cliftonville. These include routes 1, 3, 5, 9B and 51.
  • There is not an onsite bus stop.
  • General Hospital (Stop A) and General Hospital (Stop B) are located on Cliftonville.
    
    General Hospital (Stops C, D, E and F) are located on Billing Road.
• By Train View
  • The nearest station to Northampton General Hospital is Northampton.
    Northampton General Hospital is 1.4 miles from the train station via St Andrews Road, Grafton Street, Upper Mounts, Lower Mounts, York Road and Billing Road (8 minute drive).
• Useful Links View
  • The link below is for the train provider for Northampton.
  • To view the web page described above click here (opens in new tab).
  • The link below is for the bus provider for Northampton.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in Area R.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01604 545 784.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Hospital staff do not receive disability awareness / equality training.
• Volunteers can be found at the Cliftonville Main Entrance and the South Entrance.
• No hospital staff receive deaf awareness training.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • There is a buggy shuttle service for patients and visitors operated by volunteers that picks up from the information point at the South Entrance and runs along Hospital Street and to other parts of the hospital.

You are on Hospital Parking (Centre for Oncology Blue Badge Parking - Permit Required). Skip to the next section.

Hospital Parking (Centre for Oncology Blue Badge Parking - Permit Required)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the Oncology Centre entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The barrier controls/touchscreen cannot be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 239cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the main entrance.
• Comments View
  • Parking here requires a permit.
  • Please contact the venue to obtain.

You are on Outside Access (Centre Entrance). Skip to the next section.

Outside Access (Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the centre.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 157cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 114cm (3ft 9in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Opening Times (Anti-Coagulation Service and DVT Clinic). Skip to the next section.

Opening Times (Anti-Coagulation Service and DVT Clinic)

• Monday 09:00 - 16:00.
• Tuesday 08:00 - 17:00.
• Wednesday 08:00 - 16:00.
• Thursday 08:00 - 16:00.
• Friday 08:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Getting To (Anti-Coagulation Service and DVT Clinic). Skip to the next section.

Getting To (Anti-Coagulation Service and DVT Clinic)

• The Anti-Coagulation Service and DVT Clinic is/are located on the ground floor of the Oncology Centre.
• Access to the Anti-Coagulation Service and DVT Clinic is via the Oncology Centre entrance.
• On entering the Oncology Centre, continue ahead and the clinic entrance is located to the right of the lift.
• There is step free access to the Anti-Coagulation Service and DVT Clinic.
• The Anti-Coagulation Service and DVT Clinic is approximately 15m from the Oncology Centre Entrance.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Clinic Entrance). Skip to the next section.

Entrance (Clinic Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Oncology Centre.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 104cm (3ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm (3ft 8in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
• Step Details View
  • The step(s) is/are located to the right as you enter the first door.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • The lighting levels at the step(s) are moderate to good.
• Lift Details View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).

You are on Lift (Clinic Entrance). Skip to the next section.

Lift (Clinic Entrance)

• There is a lift for public use.
• The lift is located immediately after the second entrance door.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 2m (2yd 7in) from the clinic entrance.
• The lift is a platform lift.
• Staff do not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 90cm x 120cm (2ft 11in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Department / Service (Anti-Coagulation Service and DVT Clinic). Skip to the next section.

Department / Service (Anti-Coagulation Service and DVT Clinic)

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• Department / Service Access View
  • The Anti-Coagulation Service and DVT Clinic is located within and on the ground floor of the Oncology Centre.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 108cm (3ft 7in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms and accessible toilet facilities solely for disabled users.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located in the Oncology Centre entrance foyer.

You are on Reception (Anti-Coagulation Service and DVT Clinic). Skip to the next section.

Reception (Anti-Coagulation Service and DVT Clinic)

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• Reception View
  • The reception point is located straight ahead as you exit the platform lift.
  • The reception point is approximately 7m (7yd 1ft) from the platform lift.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Blood Taking Room). Skip to the next section.

Consultation / Treatment Room (Blood Taking Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Blood Taking Room.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • There is a curtain for privacy leading into the Blood Taking Room.

You are on Consultation / Treatment Room (Clinic Room 2). Skip to the next section.

Consultation / Treatment Room (Clinic Room 2)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the department main corridor to the right.
  • This accessible toilet is approximately 21m from the Lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 168cm x 375cm (5ft 6in x 12ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 141cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 98cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 98cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located on the ground floor of the Centre for Oncology.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Main Hospital Building - Areas A, B, C, D, E, F and G link (new tab) - click here.
• Centre for Oncology link (new tab) - click here.