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Café Royale

Northampton General Hospital, Cliftonville, Northampton, Northamptonshire, NN1 5BD

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Access Guide

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COVID-19 Information (Northampton General Hospital NHS Trust)

Getting To The Hospital

  • By Road View
    • Barnsley Hospital is located on Billing and Cliftonville Roads and the postcode for the Sat-Nav is NN1 5BD
      If coming from the west via the A45, exit at the Junction with the A428 and continue on the A428 towards Northampton Town Centre after approximately 600m take the right hand lane marked Hospital and turn right at the traffic lights on to Cliftonville Road, turning left at the next traffic lights will take you directly to the car park 1 the main hospital car park.
      If coming from Northampton Town Centre take Derngate, York Road, Billing Road before turning right on to Cliftonville Road where it will then be a right turn to access car park 1.
    • There are several open air car parks open to the public, they are accessible from York Road, Cliftonville Road and Billing Road
      Parking outside the Hospital main entrance is sheltered. Parking charges apply to all car park users and operates a Pay and Display system with payment machines in each car park.
  • By Bus View
    • There are several services which drop off outside the hospital on Billing Road and Cliftonville. These include routes 1, 3, 5, 9B, 51.
    • General Hospital (Stop A) and General Hospital (Stop B) are located on Cliftonville. General Hospital (Stops C,D,E and F are located on Billing Road,.
  • By Train View
    • The nearest station to Northampton General Hospital is Northampton. Northampton General Hospital is 1.4 miles from the train station via St Andrews Road, Grafton Street, Upper Mounts, Lower Mounts, York Road and Billing Road (8 min drive).
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in Area R.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01604 545784.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found At the Cliftonville Main Entrance and the South Entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Hospital Parking (Cliftonville Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park type is sheltered.
    • The car park does have a height restriction barrier.
    • There is/are ;8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.

Getting To (Café Royale)

  • Café Royale is/are located on the ground floor of Area D.
  • Access to Café Royale is via the Cliftonville entrance.
  • Enter via the Cliftonville entrance and Café Royale is located straight ahead.
  • There is step free access to Café Royale.
  • Café Royale is approximately 8m from the Cliftonville entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the buioding.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 137cm (4ft 6in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 117cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 117cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Eating and Drinking (Café Royale)

  • The following information is for the café.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are not available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • There nearest toilets are off the corridor near the Cliftonville entrance.

Standard Toilet(s)

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