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Costa Coffee

Northampton General Hospital, Cliftonville, Northampton, Northamptonshire, NN1 5BD

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Access Guide

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Getting To The Hospital

  • By Road View
    • Barnsley Hospital is located on Billing and Cliftonville Roads and the postcode for the Sat-Nav is NN1 5BD
      If coming from the west via the A45, exit at the Junction with the A428 and continue on the A428 towards Northampton Town Centre after approximately 600m take the right hand lane marked Hospital and turn right at the traffic lights on to Cliftonville Road, turning left at the next traffic lights will take you directly to the car park 1 the main hospital car park.
      If coming from Northampton Town Centre take Derngate, York Road, Billing Road before turning right on to Cliftonville Road where it will then be a right turn to access car park 1.
    • There are several open air car parks open to the public, they are accessible from York Road, Cliftonville Road and Billing Road
      Parking outside the Hospital main entrance is sheltered. Parking charges apply to all car park users and operates a Pay and Display system with payment machines in each car park.
  • By Bus View
    • There are several services which drop off outside the hospital on Billing Road and Cliftonville. These include routes 1, 3, 5, 9B, 51.
    • General Hospital (Stop A) and General Hospital (Stop B) are located on Cliftonville. General Hospital (Stops C,D,E and F are located on Billing Road,.
  • By Train View
    • The nearest station to Northampton General Hospital is Northampton. Northampton General Hospital is 1.4 miles from the train station via St Andrews Road, Grafton Street, Upper Mounts, Lower Mounts, York Road and Billing Road (8 min drive).
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in Area R.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01604 545784.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found At the Cliftonville Main Entrance and the South Entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Hospital Parking (Cliftonville Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located off Cliftonville.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 320cm (10ft 6in).
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the Cliftonville Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Cliftonville Entrance.

Getting To (Costa Coffee)

  • Costa Coffee is/are located on the ground floor of Area D ahead as you enter the Cliftonville entrance.
  • Access to Costa Coffee is via the Cliftonville entrance.
  • Enter via the Cliftonville entrance and Costa Coffee is located straight ahead.
  • There is step free access to Costa Coffee.
  • Costa Coffee is approximately 8m from the Cliftonville entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Cliftonville Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 137cm (4ft 6in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 117cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 117cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Eating and Drinking (Costa Coffee)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor in area D, opposite the Cliftonville entrance.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • The height of the lowered section at the counter is 75cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 75cm.
    • The surface height of the lowest table is 73cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables and bench seats.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located to the rear of Costa Coffee, along the main hospital corridor.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located to the rear of Costa Coffee, along the main hospital corridor.

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