You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Northampton General Hospital is located on Billing Road and Cliftonville Road. The postcode for the Sat-Nav is NN1 5BD
    If coming from the west via the A45, exit at the Junction with the A428 and continue on the A428 towards Northampton Town Centre.
    After approximately 600m take the right hand lane marked Hospital and turn right at the traffic lights on to Cliftonville Road.
    Turning left at the next traffic lights will take you directly to the car park 1- the main hospital car park.
    If coming from Northampton Town Centre take Derngate, York Road, Billing Road before turning right on to Cliftonville Road where it will then be a right turn to access car park 1.
  • There are several open air car parks open to the public, they are accessible from York Road, Cliftonville Road and Billing Road
    Parking outside the Hospital main entrance is sheltered.
    Parking charges apply to all car park users and a Pay and Display system is in operation with payment machines in each car park.
• By Bus View
  • There are several bus services which drop off outside the hospital on Billing Road and Cliftonville. These include routes 1, 3, 5, 9B and 51.
  • There is not an onsite bus stop.
  • General Hospital (Stop A) and General Hospital (Stop B) are located on Cliftonville.
    
    General Hospital (Stops C, D, E and F) are located on Billing Road.
• By Train View
  • The nearest station to Northampton General Hospital is Northampton.
    Northampton General Hospital is 1.4 miles from the train station via St Andrews Road, Grafton Street, Upper Mounts, Lower Mounts, York Road and Billing Road (8 minute drive).
• Useful Links View
  • The link below is for the train provider for Northampton.
  • To view the web page described above click here (opens in new tab).
  • The link below is for the bus provider for Northampton.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in Area R.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01604 545 784.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Hospital staff do not receive disability awareness / equality training.
• Volunteers can be found at the Cliftonville Main Entrance and the South Entrance.
• No hospital staff receive deaf awareness training.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • There is a buggy shuttle service for patients and visitors operated by volunteers that picks up from the information point at the South Entrance and runs along Hospital Street and to other parts of the hospital.

You are on Hospital Parking (Area K1 Entrance). Skip to the next section.

Hospital Parking (Area K1 Entrance)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the Area K Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 303cm x 475cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the Area K Entrance.

You are on Hospital Parking (Hospital Car Park 3). Skip to the next section.

Hospital Parking (Hospital Car Park 3)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Area K3 Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 333cm x 457cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the Area K3 Entrance.

You are on Outside Access (Area K2). Skip to the next section.

Outside Access (Area K2)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 135cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of and between the both sets of doors.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The lighting levels at the ramp/slope are low.

You are on Lift (Area K2). Skip to the next section.

Lift (Area K2)

• There is a lift for public use.
• The lift is located to the left as you enter the K2 entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the K2.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 115cm.
• The dimensions of the lift are 142cm x 270cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Area K2). Skip to the next section.

Other Floors (Area K2)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are LG, G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Getting To (Dermatology). Skip to the next section.

Getting To (Dermatology)

• Dermatology is/are located on the First Floor in Area K.
• Access to Dermatology is via the K2 entrance.
• Enter via the K2 entrance and bare left. Take the lift to the first floor, exit the lift and the entrance is on the left.
• There is step free access, via lift, to Dermatology .
• Dermatology is approximately 4m from the lift.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:30 - 20:00.
• Tuesday 07:30 - 20:00.
• Wednesday 07:30 - 20:00.
• Thursday 07:30 - 18:00.
• Friday 07:30 - 20:00.
• Saturday 07:30 - 15:00.
• Sunday Closed.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance Details View
  • This information is for the entrance located on the First Floor of Area K.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 140cm .
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 111cm (3ft 8in).
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 80cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the entrance.
  • The reception point is approximately 11m (12yd 1in) from the entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are varied.

You are on Consultation / Treatment Room (Procedure Room 2). Skip to the next section.

Consultation / Treatment Room (Procedure Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Procedure Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 99cm (3ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Leg Treatment Room 2). Skip to the next section.

Consultation / Treatment Room (Leg Treatment Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Leg Treatment Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) by sliding.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 105cm (3ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Clinic 4). Skip to the next section.

Consultation / Treatment Room (Clinic 4)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.
• The nearest accessible toilet(s) is/are located on the main corridor within Area K.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located on the main corridor within Area K.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Building K link (new tab) - click here.
• main hospital building areas A, B, C, D, E, F and G link (new tab) - click here.