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PALS and Bereavement Service

Northampton General Hospital, Cliftonville, Northampton, Northamptonshire, NN1 5BD

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Access Guide

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Overview (Northampton General Hospital)

Parking (South Entrance Parking)

  • Car Park View
    • The car park is located to the left of the South Entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 239cm (width) x 396cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 121cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 39m from the South Entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located within the main hospital building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the left side of the car park.
    • There is a dropped kerb without tactile paving from the drop-off point.

Parking (Car Park 1)

  • Car Park View
    • The car park is located on the south side of the hospital site, in front of South Entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 254cm (width) x 450cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 139cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 16m from the South Entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 3 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 241cm (width) x 460cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting To (PALS and Bereavement Service)

  • PALS and Bereavement Service is/are located in Area R.
  • Access to PALS and Bereavement Service is via the South Entrance.
  • From the South entrance, turn left onto the Hospital Street corridor. Proceed all the way to the end of Hospital Street. Take a right turn and continue ahead as it slopes upwards past the Oncology department. Bear left as the corridor turns and the PALS office is immediately on your left.
  • There is ramped/sloped access to PALS and Bereavement Service.
  • PALS and Bereavement Service is approximately 250m from the South Entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (South Entrance)

  • This entrance is located on the south side of the hospital site.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 171cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 175cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Opening Times

Entrance (Bereavement Service Entrance)

  • Entrance Details View
    • This information is for the entrance located in Area R.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 130cm .
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to and immediately after the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Reception

  • Reception View
    • The reception point is located to the right after the entrance.
    • The reception point is approximately 7m (7yd 1ft) from the Bereavement Service Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower) .
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is at a suitable height for a wheelchair user.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing system is available only on request.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is tiles.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and single seats with armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the hearing system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is tiles and stone.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.

Room / Area (Interview Room)

  • There is / are 2 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; 1.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is tiles and stone.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Room / Area (Interview Room 2)

  • There is / are 2 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; 2.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 72cm (2ft 4in).
  • The type of flooring is tiles and stone.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Toilet with Adaptations

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located off the ramp from the Billing Road Entrance.

Standard Toilet(s)

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