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Shop and Ticket Office

The County Ground, Abington Avenue, Northampton, Northamptonshire, NN1 4PR

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Access Guide

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Overview

  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the ticket collection office.
    • Access throughout may include uneven surfaces.
    • There are no toilet facilities.

Entrance

  • This entrance is located at the front of the shop.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 77cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • The majority of product aisle widths are between 150cm - 180cm.
    • Some flooring is shiny.
    • There may be background noise.
    • Signage is not provided.
    • Lighting levels were even at the time of the survey.
  • Payment Counter View
    • The counter surveyed was ahead as you enter the shop.
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 73cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Counter (Matchday Tickets and Collection)

  • The counter is located at the front left of the shop.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 122cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There may be background noise in this area.

Counter (Ticket Collection Office)

  • The counter is located opposite the shop.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free access via slope to the counter.
  • The slope has a slight gradient.
  • The height of the counter is 99cm.
  • There is not a lowered section at the counter.
  • There may be background noise in this area.