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Patient Escort Services

Nottingham City Hospital, Purple Zone, Nottingham University Hospitals NHS Trust, Hucknall Road, Nottingham, NG5 1PB

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Access Guide

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Introduction

  • Comments View
    • Patient Escort Services is located along the North Corridor but can also be accessed externally.

Getting To The Hospital

  • By Road View
    • Nottingham City Hospital is located in the North of the city.
      From the M1 leave at Junction 26 to take the A610 towards the city centre.
      Join the A6514 heading North, follow the road, and the entrance to the hospital will be on the left at the roundabout.
    • There are several open air car parks situated around the site.
      Some of which are specifically for staff or Blue Badge holders only.
  • By Bus View
    • There are several bus services run by Nottingham City Transport that stop at the site.
      There is a Medilink Bus that runs from Phoenix Park, Hucknall Tram, Queen’s Drive Park and Ride or QMC.
    • There is an onsite bus stop.
    • There are bus stops located off Hucknell and Valley Road.
    • The bus stops are sheltered, and the majority have fixed seating.
    • The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
      There are road crossings, which have dropped kerbs, with most having tactile paving.
  • By Train View
    • Bullwell Station is the closest station to the hospital and is approximately 1.2 miles or 1.9km from the hospital.
      Nottingham Station is approximately 4 miles or 6.4km from the hospital.
      Services which stop at the station are Cross Country, East Midlands and Northern Rail.
  • By Tram View
    • There is not a tram stop on site, however you can use the tram to get to Wilkinson Street and then connect with the free Medilink Bus to City Hospital.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Green Zone on the ground floor, S6 area.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 052 1195.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital and at the entrances to the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located left hand side of the Trust HQ building.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is a Changing Places facility at this hospital which is located in area P3 of the Physiotherapy Corridor.

Hospital Parking (North Entrance - Blue Badge Holders Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the right of the North Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 390cm x 500cm (12ft 10in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located in front of the Blue Badge bays.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 33m (36yd 3in) from the North Entrance.
  • Comments View
    • The distance from the nearest Blue Badge bay includes using the ramp to the right of the North Entrance.

Outside Access (North Entrance)

  • Entrance Details View
    • This information is for the entrance located on the North side of the hospital, in the Purple Zone.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 186cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 119cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
  • Ramp/Slope Details View
    • The ramp/slope is located on the right of the North Entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp is 122cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).
  • Comments View
    • The push pads to open the second set of doors are at a height of 100cm.
    • The ramp is quite long with no rest stops.
    • At the time of survey there were no wheelchairs available for patients to use.
    • There is a hand sanitiser and a face mask dispenser at the North Entrance reception desk.

Opening Times

  • The venue is open 24hrs.

Outside Access (External Patient Escort Services Entrance)

  • This information is for the entrance located in the Purple Zone, on North Road.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 159cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 160cm (5ft 3in).

Level Change (External Patient Escort Services Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Internal Patient Escort Services Entrance)

  • This information is for the entrance located in the Purple Zone, off the North Corridor.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 158cm (5ft 2in).

Counter

  • There is level access to the counter from the entrance.
  • There is not is a touchscreen.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 112cm (3ft 8in).
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the right as you enter the unit.
    • This accessible toilet is approximately 8m (8yd 2ft) from the External Patient Escort Services entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 155cm x 190cm (5ft 1in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

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