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Patient Escort Services

Nottingham City Hospital, Nottingham University Hospitals NHS Trust, Hucknall Road, Nottingham, NG5 1PB

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Access Guide

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Introduction

  • Comments View
    • Patient Escort Services is located along the North Corridor but can also be accessed externally.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Sherwood.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Bulwell.

Parking (North Entrance)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the North Entrance.
    • The furthest Blue Badge bay is 17m (18yd 1ft) from the North Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View

Outside Access (North Entrance)

  • This information is for the entrance located in North Road.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • The 2nd set of doors are push pad operated.

Level Change (North Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • The ramp or slope does bypass the step(s).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Level Change (North Corridor)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located n the main corridor and leading to the service(s) .
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (External Patient Escort Services Entrance)

  • This information is for the entrance located on North Road.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 159cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open both ways.
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (External Patient Escort Services Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Internal Patient Escort Services Entrance)

  • This information is for the entrance located off the north corridor.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 158cm (5ft 2in) wide.

Counter

  • There is level access to the counter from the entrance.
  • There is not is a touchscreen.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 112cm (3ft 8in).
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the right as you enter the unit.
    • This accessible toilet is approximately 8m (8yd 2ft) from the External Patient Escort Services entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 155cm x 190cm (5ft 1in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Disability awareness training is available for staff.
  • The most commonly used documents can be produced in different formats on request.
  • Different formats may include Braille, large print, different languages, voice recognition CD and audio.
  • Staff will be happy to arrange for a British Sign Language communicator to be available. Please contact the clinic / service within a reasonable amount of time prior to your appointment to request this.
  • Thebigword Interpreting Service provides interpreters for people receiving care from Nottingham University Hospitals.
  • An interpreter can be booked either via hospital staff or by calling the agency direct on 0870 748 8000.
  • Punjabi, Hindi and Urdu are the core languages covered.
  • Also covered are :
  • Bengali, Polish, Kurdish, Chinese, Farsi, Arabic, Turkish and Gujarati along with Mirpuri and Sylheti dialects.
  • In core languages the Agency guarantees an interpreter within two hours.
  • Other languages are also offered - please contact the Agency for advice.
  • The Patient Advice and Liaison Service (PALS) can provide advice and support for accessing these services.
  • They can be contacted on 0800 052 1195 or by visiting the office in the South Corridor.
  • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as intensive care units, should be contacted in advance.
  • The assistance dog spending area is located to the left of the Trust HQ building. Please click here to view the site map
  • Switchboard staff are Type Talk aware.
  • A textphone is available in the Outpatients Department.
  • Help with luggage is available for inpatients.
  • The mobility aids available in the hospital include mobile hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is no charge for mobility aids.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is not a mobility scooter charging point at the hospital.
  • Portable hearing loop systems are not available at the hospital.
  • Children are generally welcomed in most departments but should be accompanied by an adult.