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Clinic 2

Queen's Medical Centre, Derby Road, Nottingham, NG7 2UH

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Access Guide

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Getting To The Hospital (Queen's Medical Centre)

  • By Road View
    • The Queen’s Medical Centre is located on the Southwest side of Nottingham.
      From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
      At the roundabout go straight across and the entrance to the hospital will be on the right.
    • There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
  • By Bus View
    • There are various bus services that are run by Nottingham City Transport that stop at the site.
      There are Medilink services that run to and from the Queen’s Drive Park and Ride.
    • There is an onsite bus stop.
    • There are 4 onsite bus stops that serve different parts of the hospital site.
    • The bus stops are sheltered, with the majority of them having fixed seating.
      There is space for a wheelchair user in the bus shelters.
    • The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
      There are road crossings with dropped kerbs, most of which have tactile paving.
      The routes are long with steep slopes.
  • By Train View
    • Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
      Services which stop at the station include; Cross Country, East Midlands, and Northern Rail.
  • By Tram View
    • There is a tram stop on site at Queens Medical Centre.
      Trams run every 7 minutes during peak times.
      There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
      The bridge has a slight gradient.
  • Useful Links View

Getting Help and Assistance (Queen's Medical Centre)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor to the right of reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital and located at the entrances to the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located off East Road near the EENT building.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is a Safe Place at this hospital which is located in the PALS Office.
  • There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.

Hospital Parking (Main Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located on the west side of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 234cm x 472cm (7ft 8in x 15ft 6in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Emergency Care Centre Entrance.

Hospital Parking (Main Entrance Drop-off point)

  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Main Entrance.
  • Comments View
    • This drop off point can only be used for a maximum of 20 minutes.
    • The drop off point is only the middle bays of this parking area.
    • Bays surrounding the central bays are for emergency vehicles only.

Hospital Parking (Car Park 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the west side of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located by the exit to the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 63m (68yd 2ft) from the East Block Entrance.

Getting To (Clinic 2)

  • Clinic 2 is/are located on B Floor of West Block.
  • Access to Clinic 2 is via the main entrance.
  • Enter via the main hospital entrance and turn right.
    Continue past the reception and turn left.
    Continue along the corridor and Clinic 2 will be located on the right.
  • There is step free access to Clinic 2.
  • Clinic 2 is approximately 68m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 126cm (4ft 2in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 113cm (3ft 8in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.

Entrance (Shared Clinic 2 and Spinal Outpatients)

  • Entrance Details View
    • This information is for the entrance located on B Floor along the west block corridor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 150cm.

Reception (Shared Clinic 2 and Spinal Outpatients)

  • Reception View
    • The reception point is located to the right as you enter.
    • The reception point is approximately 2m (2yd 7in) from the Shared Clinic 2 and Spinal Outpatients entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Department / Service (Clinic 2)

  • Department / Service Access View
    • Clinic 2 is located on B Floor of the West Block.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 144cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
    • There are 12 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Waiting Room / Area (Clinic 2)

  • There is a waiting room / area.
  • The waiting room / area is approximately 12m from the department entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (9)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 9.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the left hand corridor of the department.
    • This accessible toilet is approximately 3m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is an interchangeable toilet .
    • A key is not required for the accessible toilet.
    • There is pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards and outwards.
    • The door may be difficult to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 229cm (5ft 7in x 7ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 132cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 115cm.
    • The transfer space is obstructed by a waste disposal bin and storage items.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 132cm.
    • The shelf is not located where it is reachable.
    • The toilet has a covered cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 134cm (4ft 5in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is not a hand dryer.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the right hand corridor.
    • This accessible toilet is approximately 12m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is an interchangeable toilet .
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards and outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 83cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 169cm x 238cm (5ft 7in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 137cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 111cm.
    • The transfer space is obstructed by a waste disposal bin and storage items.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 166cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 133cm.
    • The shelf is not located where it is reachable.
    • The toilet has a covered cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 141cm (4ft 8in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The interchangeable toilet is located along the left hand corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the department entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located to the right of the wash basin.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The interchangeable toilet is located along the right hand corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the department entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located to the right of the wash basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities (Queen's Medical Centre)

  • Changing Places facilities are located in Central Block just off the corridor to West Block.
  • Accessible toilet facilities are located in West Block on B floor and E floor. in Central Block just off the corridor to West Block. in Central Block just off the corridor to East Block. in East Block on A, D, and E floors in the Eye, Ear Nose and Throat Centre on floors B and C.
  • Male standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in East block on B, C, D, and E floors in South Block on Floor A In the Eye, Ear Nose and Throat Centre on floors A and B.
  • Shared standard toilet facilities are located in West Block on floors B and D in East block on A, C, D, and E floors In South Block on A, B, C and D floors.
  • Female standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in Central block, on the corridor to East Block in East block on B, C, D, and E floors in South Block on Floor A in the Eye, Ear Nose and Throat Centre on floors A and B.
  • Parent and baby changing facilities are located in West Block on B floor in Central Block just off the corridor to West Block.

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