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Tram Bridge

Queen's Medical Centre, Nottingham University Hospitals NHS Trust, Derby Road, Nottingham, NG7 2UH

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Access Guide

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Introduction

  • The tram stop is located at the rear of the hospital next to South Block.
  • The nearest car park is Car Park 3.

Getting To The Hospital

  • By Road View
    • The Queen’s Medical Centre is located on the southwest side of the city.
      From the M1 leave at junction 25 and take the A52 (Brian Clough Way) towards the city centre.
      At the roundabout go straight across and the entrance to the hospital will be on your right.
    • There are several open air car parks situated around the site. Some of which are specifically for staff or Blue Badge holders only.
  • By Bus View
    • There are various bus services that are run by Nottingham City Transport that stop at the site.
      There is a Medibus that runs from the Queen’s Drive Park and Ride.
    • There is an onsite bus stop.
    • There are bus stops located off Derby Road and West Road.
    • The bus stops are sheltered, and the majority have fixed seating. There is room for a wheelchair in the bus shelter.
    • The route from the bus stops to the hospital buildings are by tarmac paths, some of which are uneven. There are road crossings, which have dropped kerbs, and most have tactile paving. The routes are long with steep slopes.
  • By Train View
    • Nottingham Station is approximately 2.5 miles from the site. Services which stop at the station include; Cross Country, East Midlands and Northern Rail.
  • By Tram View
    • There is a tram stop on site (Queens Medical Centre). Trams run every 7 minutes during peak times.
      There is a bridge connecting the tram stop to B Floor of Queens Medical Centre. The bridge has a slight gradient.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on B Floor in the Central Block, in the corridor near X-Ray Outpatients.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital and located at the entrances to the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located off East Road near the EENT building.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is a Safe Place at this hospital which is located PALS Office.
  • There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G, B.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
  • Comments View
    • The is tactile paving at both the top and the bottom of the steps.

Lift

  • There is a lift for public use.
  • The lift is located at the end of the ramp leading from the main hospital.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, B.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • There is a help point located next to the lift.
    • The controls are between 118cm and 126cm.
    • There are Braille and tactile markings and a hearing loop system available.
    • There is a slight slope at the entrance to lift at ground level and at the platform height.

Outside Access (Queen's Medical Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located on B floor of the central route where South Block and the Medical School join.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 165cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance from the tram stop.
    • The ramp/slope gradient is moderate.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
  • Comments View
    • 43cm flip-down seats are available on the bridge to the tram stop.
    • The opening to access the tram stop is 153cm.
    • The bridge from the entrance to the tram stop is approximately 87m long.

Platform

  • Access to the platform is via an easy slope.
  • Both platforms are also on a slight slope downwards from the platform edge to the seating and standing areas.
  • The platform surface is made up flag stones.
  • A strip of tactile paving is located before the platform edge on both sides.
  • Boarding points for carriages with wheelchair spaces and hearing loops are indicated by tactile paving.
  • Ticket machines have controls between 80cm and 120cm.
  • Card readers located at the tram stop entrance and on the platforms are 120cm high.
  • Crossing points between the platforms are located at each end of the tram stop.
  • They have dropped kerbs and tactile paving on each side.
  • The surface of the crossing has grooves for the tram tracks.
  • Bench seating is available on both platforms with small armrests.
  • Seating and standing areas have a canopy above.
  • Directional signage for the trams and large hospital maps are located on the platform.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located at the Main Hospital Entrance.

Standard Toilet(s)