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ODEON - Tunbridge Wells

Knights Way, Tunbridge Wells, TN2 3UW

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located at the end of the left and right hand screen corridors.
    • The transfer space varies between toilets with adaptations.
    • Shared step-free standard toilet facilities are located midway down the left and right screen corridors.
  • Changing Facilities View
    • Parent and baby changing facilities are located in each of the toilets with adaptations.

Parking (Knights Park)

  • Car Park View
    • The car park is located off Knights Way.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 38 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 465cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 20m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Free parking is restricted to 5 hours.
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points designated for Blue Badge holders.
    • The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 230cm (width) x 475cm (depth).
    • The controls for the Blue Badge charging points are not at a suitable height for a wheelchair user.
    • The nozzle holster for the Blue Badge charging points is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.
    • The nearest Blue Badge charging point is 30m from the accessible entrance.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Accessible Entrance

  • This entrance is located at the front of the cinema, to the left of the main entrance.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 85cm.
  • The doors open towards you.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 80cm.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 94cm.

Foyer

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors to open along circulation routes.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: sofas.
    • Lighting levels vary due to the size of the space.

Ticketing (Self-Service)

  • Self-Service Ticket Machines View
    • The height of the touchscreen display ranges from 92cm to 132cm from the floor.
    • The heights given above are for the lowered machine.
    • The heights of the majority of the machines are between 111cm and 150cm.
    • Cinema tickets can be purchased from the food and drink counter.

Food and Drink Counter

  • The counter is located at the rear of the foyer.
  • The distance from the accessible entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 91cm.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to there being different types of lights in the space.

Food and Drink (Ben and Jerry's and Costa)

  • Restaurant Bar Café 1 View
    • Ben and Jerry's is located at the rear of the foyer, on the left end of the food and drink counter.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 88cm.
    • Menu types include: wall-mounted.
    • The following are available: a hearing assistance system, drinking straws, takeaway cups and takeaway cutlery.
    • Some flooring is shiny.
    • There is background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.
  • Restaurant Bar Café 2 View
    • Costa is located at the rear of the foyer, on the right end of the food and drink counter.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a self-service counter.
    • The surface height is 96cm.
    • Menu types include: touchscreen and digital.
    • The following are available: takeaway cups.
    • There may be background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.
    • The height range of the self-service machines touchscreens is 140cm to 152cm.

Screen Corridors

  • Access View
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are no doors to open along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: sofas and stools.
    • Lighting levels vary due to there being different types of lights in the space.

Screen (1)

  • Access To View
    • The screen is located along the left hand screen corridor, on the right.
    • The most accessible route to the screen has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to the screen.
    • There is written text and numbered signage on or near the door.
    • There are double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • There is a second set of double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • There is a member of staff available for assistance at this entrance before and after screenings.
    • This entrance gives access to Row C.
    • There is step-free access via a ramp as you enter the screen.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • There are handrails on both sides.
  • Screen Information View
    • The following rows have step-free level access: Row C.
    • The following areas have stepped access: Rows A, B and D to L.
    • Seating available in the screen includes: flip-down seats with armrests, armchairs and sofas.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.
  • Designated Seating View
    • The designated seating area is located in Row C.
    • The most accessible route to the designated seating has step-free level access.
    • The designated seating area is not clearly marked or signed.
    • There are 4 designated spaces for wheelchair users.
    • Companions can sit next to you.
    • Companion seating available includes: armchairs and sofas.
    • There is space for an assistance dog to rest.

Screen (9)

  • Access To View
    • The screen is located along the right hand screen corridor, on the left.
    • The most accessible route to the screen has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to the screen.
    • There is written text and numbered signage on or near the door.
    • There are double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • There is a second set of double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
    • The doors have a high colour contrast.
    • There is a member of staff available for assistance at this entrance before and after screenings.
    • This entrance gives access to Row A.
    • There is step-free level access to screen.
  • Screen Information View
    • The following rows have step-free level access: Row A.
    • The following areas have stepped access: Rows B to H.
    • Seating available in the screen includes: flip-down seats with armrests and sofas.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.
  • Designated Seating View
    • The designated seating area is located in Row A.
    • The most accessible route to the designated seating has step-free level access.
    • The designated seating area is not clearly marked or signed.
    • There are 3 designated spaces for wheelchair users.
    • Companions can sit next to you.
    • Companion seating available includes: flip-down seats with armrests.
    • There is space for an assistance dog to rest.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the end of the right hand screen corridor, on the left.
    • The distance from the accessible entrance is 30m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 288cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest, but it is obstructed by the toilet lid.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 81cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 91cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.