Skip to main content

Cutty Sark Clipper Ship

King William Walk, Greenwich, London, SE10 9HT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • Cutty Sark, the last surviving tea clipper ship, was reopened in 2012 after a major redesign of access and the exhibitions.
    • Almost all the ship is now accessible to wheelchair users.
    • Visitors follow a set route around the venue starting in the Lower Hold of the ship and working up to the Main Deck.
    • From there visitors move down to the dock level beneath the ship, before returning up to street level.
    • This guide follows the set route.
    • All wheelchair access to Cutty Sark is via a platform lift within the ship.
    • Electric scooters or powered wheelchairs can only be accommodated if they are small enough to enter the lift.
    • Manual wheelchairs are available to borrow - please ask at the Ticket Desk.
    • Please note that for safety reasons only three wheelchair users are allowed in the Cutty Sark at any one time.
    • Booking is recommended.

Opening Times

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.
  • Comments View
    • Last entry is at 16:00.
    • There may be extended opening hours during school holidays..

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Greenwich.
  • The venue is in a pedestrian area.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Greenwich.
  • The nearest underground station is Cutty Sark DLR.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Cutty Sark Gardens.
    • The car park is located underground, off Welland Street.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 400cm (6ft 7in x 13ft 1in).
    • Standard marked parking bays are located in Creek Road.
    • There is not a designated drop off point.
  • Comments View
    • There are two metered parking bays in Creek Road. .

Outside Access (Main Entrance)

  • This information is for the entrance located at the right stern (rear) of the ship.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 147cm (4ft 10in) wide.

Reception (Ticket Desk)

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • After the ticket desk, visitors pass through the ticket barrier.
    • The barrier opens automatically.
    • The gates are double width.
    • The opening is 100cm (3ft 3in) wide.

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is available.
  • Braille signage for exhibits is available.
  • Touch tours are available.
  • Video tours are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, please ask at the ticket desk.

Level Change (Entry to Ship)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the ticket barrier up to the ship.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • Comments View
    • There are handrails to both side of the ramp.
    • The ramp leads to the ship entrance at the lower hold.
    • There is an opening (no door) into the ship.
    • The opening is 98cm (3ft 2in) wide.

Inside Access (Lower Hold)

  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are low.
  • Comments View
    • In some areas manoeuvring space is restricted by the structure of the ship, but is adequate for manual and smaller powered wheelchairs.

Other Floors (Stairs Between Decks)

  • Steps View
    • The floors which are accessible by stairs are Lower Hold - 'Tween Deck - Main Deck.
    • There are 12 / 16 steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting level is medium.
  • Comments View
    • The platform lift bypasses the stairs.

Lift (Inside Ship)

  • There is a lift for public use.
  • The lift is located in the centre of the ship.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Lower Hold - 'Tween Deck - Main Deck.
  • The lift is 4m (13ft 1in) from entrance to the lower hold.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • On the lower hold and main deck the lift door opens automatically.
    • On the 'Tween (middle) deck, the door is opened manually.
    • The door is heavy.
    • On the 'Tween Deck level, there is restricted head height at the door opening.
    • The opening height is 170cm (5ft 6in).

Inside Access ('Tween Deck)

  • Lighting levels are medium.
  • Comments View
    • There is restricted head height in some areas of this deck due to the structure of the ship.
    • The original deck floor has an easy-moderate slope or camber over the entire area.

Inside Access (Main Deck)

  • This deck is in the open air.
  • The deck has an easy slope or camber throughout.
  • From the main deck there are cabins and other accommodation to view.
  • There is a high step-over into these spaces, which are not accessible to wheelchair users.

Accessible Toilet (Main Deck Level)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the entrance to the exit tower.
    • This accessible toilet is located opposite the lifts.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 158cm x 260cm (5ft 2in x 8ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The lighting levels are medium.
  • Comments View
    • The powered door is opened and locked by a push pad.
    • There is a second accessible toilet within the lift/stair tower at the dock level, 14m from the lift.
    • This toilet also has the transfer space to the left of the toilet (see photograph, right).
    • The baby change facilities are located in both accessible toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Level Change (Stairs to Quarterdecks - Optional)

  • There are steps to access this area / service.
  • The steps are located leading from the main deck up to the Quarterdecks.
  • There is / are 5 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • Comments View
    • The access to the fore and rear Quarterdecks is by steep ladder-style stairs.
    • From the rear Quarterdeck there is access down to the Captain's Saloon via 6 steep ladder-type steps. There is restricted head height at these steps.
    • Visitors who are unable to access these areas can view a virtual tour on screens on the main deck.

Outside Access (Main Deck to Lift / Stair Tower)

  • This information is for the entrance located on the bridge linking the ship with the tower.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 103cm (3ft 5in) wide.

Lift (Tower)

  • There is a lift for public use.
  • The lift is located in the tower adjacent to the ship.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Main Deck - Dock Level.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 106cm x 210cm (3ft 6in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Other Floors (Stairs to Dock Level)

  • Steps View
    • The floors which are accessible by stairs are Main Deck - Dock Level.
    • There are 60+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Comments View
    • The lift bypasses the stairs.

Inside Access (Dock Level )

  • On this level, in addition to the exhibits, there is a cafĂ©, access to a viewing platform (optional), accessible and standard toilets.

Other Floors (Viewing Platform - Optional)

  • Steps View
    • The floors which are accessible by stairs are Dock - Viewing Platform.
    • There are 32 steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The platform lift bypasses the stairs.

Lift (Viewing Platform - Optional)

  • There is a lift for public use.
  • The lift is located next to the stairs to the viewing platform.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Dock Level - Viewing Platform.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 107cm x 148cm (3ft 6in x 4ft 10in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Restaurant Bar Internal

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 10m (10yd 2ft) from the lift.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are wall only.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The service counter is low.
    • There is a hearing loop at the till point.

Other Floors (Stairs to Shop/ Exit)

  • Steps View
    • The floors which are accessible by stairs are Dock - Street Level.
    • There are 30 steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The platform lift bypasses the stairs.

Lift (Dock Level to Shop/ Exit)

  • There is a lift for public use.
  • The lift is located to the right of the exit stairs.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Dock Level - Street Level.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 148cm (3ft 7in x 4ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Exit Barrier and Shop

  • There is an automatic exit barrier from the dock level lift/ stairs into the shop and to exit the building.
  • The barrier opening is 100cm (3ft 3in).
  • In the shop there is ample room for a wheelchair user to manoeuvre.
  • There is a hearing loop at the till point.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.