Access Guide
Summary
- This is a community hospital.
- Services on the ground floor include: Amber and Opal Ward, ECT, Sanctuary, Gym, Day hospital, Staff Learning Zone, Pharmacy, Meeting Room, Café and OT office.
- Services on the lower ground floor include: Sapphire Ward and Ruby Ward.
- Services on the first floor include: Outpatients.
Getting Here
-
By Road
View
- Whiteleaf Centre and Peach Tree House are based near the Manor House Hospital which is north east of Aylesbury Town Centre. Leave the Town Centre of Aylesbury on the A418 towards the prison. Whiteleaf Centre and Peach Tree House are located on the right.
- There is open air car park at the front of the building. This is a pay and display car park but Blue Badge holders can park for free.
-
By Bus
View
- The nearest bus stop is Bierton Road, reached by public footpath. Services include the 14, 150 Max, 165, 250 and 650 stop here.
-
By Train
View
- The nearest train station is in Aylesbury town centre which is about 10 minute taxi ride away.
-
Useful Links
View
- The link below is for the local bus provider.
- To view the web page described above click here (opens in new tab).
- The link below is for the local train provider.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located at the front of building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There is/are 9 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 250cm x 450cm (8ft 2in x 14ft 9in).
- The nearest Blue Badge bay is 30m (32yd 2ft) from the Main Entrance.
- The furthest Blue Badge bay is 70m (76yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac and block paving.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Public Car Parks
View
- There is not a car park for public use within 200m (approx).
-
On Street Parking and Drop-off Details
View
- On street marked Blue Badge bays are available.
- Clearly signed and / or standard marked parking bays are not available.
- There is a designated drop off point.
- The drop off point is located in front of the building.
Getting To (Outpatients)
- Outpatients is/are located on the first floor of the Whiteleaf Centre.
- Access to Outpatients is via the Main Entrance.
- Enter via the Main Entrance, turn left then right after the reception desk. Continue straight down the corridor to the lifts located at the end. Take the lift to the first floor. Exit the lift and this opens into Outpatients.
- There is step free access, via lift, to Outpatients.
- Outpatients is approximately 8m from the lift.
- There is a/are manual, heavy, double door(s) between the Main Entrance and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
-
Entrance Details
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 98cm (3ft 3in).
- There is an intercom.
- The height of the intercom is 98cm (3ft 3in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 133cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 133cm.
Reception (Main)
-
Reception
View
- The reception point is located just beyond the Main Entrance.
- The reception point is approximately 4m (4yd 1ft) from the Main Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
-
Comments
View
- There is one chair near the reception.
Getting Around
-
Access
View
- There is step free access throughout the building via lift(s).
-
Circulation
View
- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet and vinyl.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- There is high colour contrast between the walls and floor in all corridors.
- The lighting levels are varied.
-
Signage and Wayfinding
View
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
-
Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
-
Audio
View
- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Other Floors
-
Stairs
View
- Signs indicating the location of the stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are LG, G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are varied.
Lift
- There is a lift for public use.
- The lift is located at the rear of the entrance lobby.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 18m (19yd 2ft) from the Main Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 139cm x 239cm (4ft 7in x 7ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
-
Comments
View
- There are two identical lifts in this area.
Reception (First Floor - Outpatients)
-
Reception
View
- The reception point is located straight ahead as you exit the lift.
- The reception point is approximately 8m (8yd 2ft) from the lift.
- The reception area/desk is clearly visible from the lift.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
Waiting Room / Area (First Floor - Outpatients)
- There is a waiting room / area.
- The waiting room / area is approximately 6m from the lift.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 93cm (3ft 1in).
- The type of flooring is carpet.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
-
Comments
View
- The water dispenser is in the corridor outside. There are three waiting rooms in this area.
Consultation / Treatment Room (Consulting Room 20)
- There is / are 20 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consulting Room 20.
- There is level access to the consultation / treatment room.
- Level access is by lift.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 91cm (2ft 12in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Family Therapy Room 2)
- There is / are 20 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Family Therapy Room 2.
- There is level access to the consultation / treatment room.
- Level access is by lift.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 91cm (2ft 12in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are medium.
-
Comments
View
- This is located on a corridor with swipe access, there is a push button to exit 110cm high.
Toilet with Adaptations (Waiting Area First Floor - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located near the waiting rooms on the first floor.
- This accessible toilet is approximately 8m (8yd 2ft) from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
-
Toilet Features
View
- The dimensions of the accessible toilet are 160cm x 219cm (5ft 3in x 7ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is not an emergency alarm.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 120cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 121cm (3ft 12in).
- The contrast between the towel dispenser and the wall is high.
- There is not a hand dryer.
Toilet with Adaptations (First Floor - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located at the end of corridor.
- This accessible toilet is approximately 28m (30yd 1ft) from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 90cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
-
Toilet Features
View
- The dimensions of the accessible toilet are 206cm x 221cm (6ft 9in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 138cm (4ft 6in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is not an emergency alarm.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 121cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 121cm (3ft 12in).
- The contrast between the towel dispenser and the wall is high.
- There is not a hand dryer.
Standard Toilet(s) (First Floor)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located near the waiting rooms on the first floor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 8m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
-
Toilet Facilities 2
View
- The female and male toilets are located at the end of corridor passed Consulting Room 20.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 32m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Whiteleaf Centre (Bucks Health & Wellbeing Campus) link (new tab) - click here.