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Oxford Station

Park End Street, Oxford, OX1 1HS

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Access Guide

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Introduction

  • This station is a mainline station served by Great Western Railway, Crosscountry Trains and Chiltern Railways.
    There are direct services to London Paddington, London Marylebone, Newcastle, Edinburgh, Southampton, Banbury, Didcot Parkway, Bournemouth and Worcester Shrub Hill.
    The station has several food outlets, toilets and a short stay car park.

Assisted Travel Information

  • Older and less able passengers can book passenger assist by;
  • Call: 0800 197 1329 - 06:00 to 23:00
  • Text Relay: 18001 0800 197 1329
  • WhatsApp 07890 608 043 between 07:00 - 23:00
  • Staff available for assistance needs at the station;
  • Monday to Friday 04:00 - 01:35
  • Saturday 04:00 - 01:35
  • Sunday 07:00 - 01:35.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located next to Platform 1 and the Main Entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 490cm (12ft 2in x 16ft 1in).
    • The nearest Blue Badge bay is 27m (29yd 1ft) from the Main Entrance.
    • The furthest Blue Badge bay is 39m (42yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the main entrance, next to the bus stops.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.
  • Comments View
    • Photographs 6 and 7 show the drop off/pick up point.
    • Photographs 8, 9 and 10 show the crossings over from the drop off/pick up point towards the entrances.

Level Change (Approach from Bus Stops / Drop Off to Main Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the left and right as you approach to the entrances.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the main entrance and between the ramps.
  • There is/are 8 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • Photographs 2 and 3 show the ramp on the left.
    • Photographs 4, 5 and 6 show the ramp on the right.
    • Photographs 7 and 8 show the steps.

Level Change (Approach from Friarsgate / City to Main Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the left as you face the main entrances, leading from Park End Street Roundabout.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front centre of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is another set of automatic doors the same to the left of the doors surveyed (photograph 3).

Outside Access (Alternative Entrance 1)

  • Entrance View
    • This information is for the entrance located to the far right of the main entrance.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Alternative Entrance 2)

  • Entrance View
    • This information is for the entrance located on the far left of the main entrance.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Ticket Foyer

  • The ticket foyer area is where all the main shops and facilities are within the station.
  • The foyer area is next to Platforms 1, 2 and 3.
  • There are several metal bench seats available throughout, which have armrests on both sides.
  • There are ticket machines close to the seating area.
  • These ticket machines are at a suitable height for wheelchair users.
  • Lighting levels are good.

Reception (Customer Information Desk - Ticket Foyer)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are adjustable.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Comments View
    • This information desk is for customer enquiries and assistance needs.

Reception (Ticket Counters 1-5 - Ticket Foyer)

  • The desk/counter is 17m (18yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Comments View
    • There are five ticket windows available, with ticket counter 1 the most accessible.

Accessible Toilet (Ticket Foyer. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the Main Entrance.
    • This accessible toilet is located in the ticket foyer, next to the ticket counters.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 210cm x 380cm (6ft 11in x 12ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Ticket Foyer)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the ticket foyer, next to the ticket counters.
    • The female toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the ticket foyer, next to the ticket counters.
    • The male toilet(s) is/are approximately 12m (13yd 4in) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.

Amt Coffee - Ticket Foyer

  • The kiosk has a serving counter that is 98cm high.
  • The kiosk serves hot and cold drinks and snacks.
  • Wall menus are available.

Upper Crust - Ticket Foyer

  • The kiosk has a serving counter that is 98cm in high.
  • The kiosk serves pasties, sausage rolls, snacks and hot and cold drinks.
  • Wall menus are available.

Costa Coffee - Ticket Foyer

  • The Costa is to the right of the ticket machines.
  • The counter height is 96cm.
  • There are wall menus.
  • There is a selection of hot and cold drinks and snacks served.

WHSmith - Ticket Foyer

  • WHSmith is located in the ticket foyer, next to M&S Simply Food.
  • There are no doors to enter.
  • The width of the opening is 90cm between the displays.
  • There is one manned till point that is 102cm in height, and two self-service till points which are at a suitable height for wheelchair users.

Ticket Barrier - Ticket Foyer

  • The ticket barriers are located ahead as you enter from the main entrance.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Entrance (Ticket Foyer / Ticket Barriers to Platforms)

  • This information is for the entrance located immediately beyond the ticket barriers.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
  • Comments View
    • There are two sets of identical doors here.
    • One set is for entry, and one is for exiting.

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 8m (8yd 2ft) from the main entrance.
  • This office is located in the ticket foyer.
  • There is a ticket office.
  • The ticket office is located in the ticket foyer, on the right as you enter from the main entrance.
  • The ticket office is 19m (20yd 2ft) from the main entrance.
  • The train companies operating from within this station are Chiltern Railways, Crosscountry Trains and Great Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for Chiltern Railways.
  • Please click here for access information for Great Western Railway.
  • Please click here for access information for Crosscountry Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the main entrance.
  • The taxi rank is 14m (15yd 11in) from the main entrance.
  • Shops and services within the station include Upper Crust, Amt Coffee, West Cornwall Pastry Co, Goodness2u, Delice De France, M&S Simply Food, Pumpkin Café and WHSmith.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are Platforms 1, 2, 3 and 4.
  • The platform(s) accessed by lift is / are Platform 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are Platforms 1, 2, 3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are Platforms 1, 2, 3 and 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 4.
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.

Entrance (Platform 4 Waiting Room)

  • This information is for the entrance located at the front of the waiting room leading from platform 4.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 230cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Platform 4 Waiting Room

  • The waiting room is located towards the centre of platform 4, next to Pumpkin Café.
  • There are several metal seats without armrests throughout the waiting room area.
  • There are audio and visual announcements available within the waiting area.
  • The lighting levels are good.

Reception (Customer Information Point - Platform 4 Waiting Room)

  • The desk/counter is 6m (6yd 1ft) from the platform 4 waiting room entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Accessible Toilet (Platform 4 Waiting Room. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the platform 4 waiting room entrance.
    • This accessible toilet is located at the rear of platform 4 waiting room.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 155cm x 235cm (5ft 1in x 7ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Platform 4 Waiting Room)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located at the rear of platform 4 waiting room.
    • The female toilet(s) is/are approximately 9m (9yd 2ft) from the platform 4 waiting room entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the rear of platform 4 waiting room.
    • The male toilet(s) is/are approximately 9m (9yd 2ft) from the platform 4 waiting room entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.

Entrance (Pumpkin Café - Platform 4 Waiting Room)

  • This information is for the entrance located at the rear left of the platform 4 waiting room.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Entrance (Pumpkin Café - Platform 4)

  • This information is for the entrance located at the front of the café leading from platform 4.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Eating and Drinking (Pumpkin Café - Platform 4)

  • The following information is for the café.
  • The café is located on platform 4 next to the waiting room.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the Pumpkin Café entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 102cm (3ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Lift (Platforms 1, 2 and 3 to Footbridge)

  • There is a lift for public use.
  • The lift is located on platforms 1, 2 and 3.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platforms to Footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 29m (31yd 2ft) from the ticket foyer / ticket barriers to platforms entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Platform 4 to Footbridge)

  • There is a lift for public use.
  • The lift is located on platform 4 towards the centre of the platform.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform to Footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 22m (24yd 2in) from the platforms 1, 2 and 3 lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Pedestrian Exit (Additional exit from Platform 1 and 2)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located to the left of the train tracks as passengers exit trains.
    • There is step-free access at this exit.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There are fixed barriers at this exit.
    • The minimum width between the fixed barriers is 108cm.
  • Comments View
    • There are 3 standard ticket barrier exits which open automatically with a train ticket.
    • There is one accessible exit with a width of 108cm which opens automatically with a train ticket.
    • There is assistance provided by staff when this exit gate is open.

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.