You are on Summary. Skip to the next section.

Summary

• This is a community hospital.
• Services within the building include: the Urgent Care Centre, treating patients who have an urgent but not life threatening illness or injury, eg cuts, burns, sprains, strains, suspected breaks, minor head injuries, bites etc.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Erith and District hospital is located to the West of Erith via the A220 on Park Crescent, Erith.
    For Sat/Nav Guidance enter DA8 3EE.
  • Free patient and visitor parking is available at the Hospital.
    There are Blue badge bays available and a Drop Off point in front of the Outpatients entrance.
• By Bus View
  • There is a bus stop located on the hospital site with route B12 services to Erith and Coldblow.
• By Train View
  • Nearest train station is Erith, approximately 2.2 miles away via A2016.
    The station offers services to and from London Cannon Street, Crayford and Dartford.
    The station is operated by South eastern railways.
• Useful Links View
  • Transport for London, operators of local bus routes.
  • To view the web page described above click here (opens in new tab).
  • South Eastern railways, providers of services to and from Erith station.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (Outpatients, Urgent Care Centre, X-Ray Department and Lodge Car Park). Skip to the next section.

Parking (Outpatients, Urgent Care Centre, X-Ray Department and Lodge Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located running along the rear of the site, serving the Outpatients, Urgent Care Centre, X-Ray Department and Lodge.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 239cm x 457cm (7ft 10in x 14ft 12in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the Urgent Care Centre entrance.
  • The furthest Blue Badge bay is 79m (86yd 1ft) from the Urgent Care Centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • There is a designated drop off point.
  • The drop off point is located in front of the Outpatients entrance.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
• Comments View
  • The car links with the front main car park with further Blue Badge and standard bays via a stepped or ramped level change.
  • Photograph 8 shows the pedestrian crossing across the car park.

You are on Level Change (Site Car Parks). Skip to the next section.

Level Change (Site Car Parks)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located between the front main car park and the car park for the services to the rear.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up the ramp.
• The width of the ramp/slope is 120cm (3ft 11in).
• The ramp/slope does bypass the step(s).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left-hand side of the ramp.
• There is/are 3 step(s) to the area/service.
• There is tactile paving at the top and bottom of the step(s).
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The steps have tactile paving at the top and bottom.

You are on Parking (Main Site Car Park). Skip to the next section.

Parking (Main Site Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of and to the rear of the Community Mental Health Centre.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 235cm x 456cm (7ft 9in x 14ft 12in).
  • The nearest Blue Badge bay is 9m (9yd 2ft) from the Community Mental Health Services main entrance.
  • The furthest Blue Badge bay is 72m (78yd 2ft) from the Community Mental Health Services main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Photographs 1-4 show the 6 Blue Badge bays.
  • Only 2 of the bays are clearly marked.
  • Photographs 5 and 6 show the standard bays and photograph 7 shows the 2 electric vehicle charging bays.
  • There is unmarked standard parking available on Park and Hind Crescent by the hospital (photograph 8).

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 22:00.
• Tuesday 08:00 - 22:00.
• Wednesday 08:00 - 22:00.
• Thursday 08:00 - 22:00.
• Friday 08:00 - 22:00.
• Saturday 08:00 - 22:00.
• Sunday 08:00 - 22:00.

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• Comments View
  • The Urgent Care Centre is open 365 days a year, with the last patient being accepted at 8pm.

You are on Outside Access (Urgent Care Centre Entrance). Skip to the next section.

Outside Access (Urgent Care Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front left-hand side of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 131cm (4ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 128cm (4ft 2in).
  • There is a door release button when exiting.
  • The height of the door release button is 116cm (3ft 10in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 105cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located to the left of the entrance doors.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located near the Urgent Care Centre entrance.
  • The reception point is approximately 12m (13yd 4in) from the Urgent Care Centre entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats have an armrest on one side only.
  • All tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • There are touch screens used to book in and confirm covid status.
  • The counter is 92cm high with touch screens from 96cm to 116cm high.
  • There is a lower counter at 74cm high, however there was no touch screen at the lower counter at time of survey.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is high visual contrast between the walls and floor in all areas.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (Room 3). Skip to the next section.

Consultation / Treatment Room (Room 3)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 68cm (2ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Left Transfer). Skip to the next section.

Toilet with Adaptations (Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the Urgent Care Centre entrance.
  • This accessible toilet is approximately 2m (2yd 7in) from the Urgent Care Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 186cm x 176cm (6ft 1in x 5ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 149cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is low.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 187cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 96cm (3ft 2in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in the waiting area by reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 19m from the Urgent Care Centre entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.

You are on Location of Toilet / Changing Facilities. Skip to the next section.

Location of Toilet / Changing Facilities

• Accessible toilet facilities are located within the Community Mental Health ground floor corridor (2), in The Lodge, by the entrance to the Urgent Care Centre and along the ground floor corridor of Outpatients.
• Female and male standard toilet facilities are located within the Community Mental Health Centre ground floor waiting room, by the changing rooms in the X-Ray Department (stepped access) and within the Urgent Care Centre waiting area.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Erith Centre (Community Mental Health Centre) link (new tab) - click here.