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Greenwich Time to Talk (IAPT Eltham)

135-143 Eltham High Street, Eltham, London, SE9 1TQ

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Access Guide

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Summary

  • This is a medical centre.
  • Services on the second floor include: Mental Health.
  • At the time of surveying (April 2022), access to the service was via stairs only as the lift was out of use.

Getting Here

  • By Road View
    • The Health Centre is located within the Lidl supermarket on Eltham High Street.
      The post code for SAT-NAVS is SE9 1TJ.
      From the South Circular (A205) take the A210 (Eltham Hill) exit towards Eltham.
      Follow the road for approximately 1.0 miles and the venue will be on the left-hand side.
    • The nearest car park is Passey Place Car Park, located in Passey Place, approximately 0.2 miles from the Health Centre.
      From the car park, turn right into Passey Place.
      Follow Passey Place to the right, then turn right onto Eltham High Street.
      The venue will be approximately 150 yards on the left.
  • By Bus View
    • The nearest bus stop is Eltham High Street/Passey Place (Stop L) which is approximately 60 yards from the venue.
      Bus Services 160, 233, 286, 314, and 321 stop here.
  • By Train View
    • The nearest train station is Eltham Train Station, approximately 0.5 miles from the venue.
      Services at Eltham are run by Southeastern Rail.
      From the station, bus services 162, 233 or 314 will take you to Bus Stop L near the venue. The buses run approximately every 7 minutes during the daytime.
  • Useful Links View

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Eltham Shoppers Car Park.
    • The car park is located on Passey Place.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located on the opposite side of Eltham High Street.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on the opposite side of Eltham High Street.
    • There is not a designated drop off point.
  • Comments View
    • On street Blue Badge and standard parking spaces have no marked individual bays.

Opening Times

  • Monday 08:00 - 20:00.
  • Tuesday 08:00 - 20:00.
  • Wednesday 08:00 - 20:00.
  • Thursday 08:00 - 20:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access

  • Entrance Details View
    • This information is for the entrance located at the front of the building on Eltham High Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 135cm (4ft 5in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Lift

  • There is a lift for public use.
  • The lift is located on the right as you enter the building.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Comments View
    • At the time of the survey (April 2022) the lift was out of order.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are varied.

Reception

  • Reception View
    • The reception point is located on the second floor.
    • The reception point is approximately 10m (10yd 2ft) from the lift.
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are low to moderate.

Getting Around

  • Access View
    • There is step free access throughout the second floor.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are low to moderate.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the waiting area.
    • There is not a hearing assistance system in the public areas of the building.

Consultation / Treatment Room (Meeting Room 2)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Meeting Room 2.
  • There is level access to the consultation / treatment room.
  • Level access is by lift.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are low to moderate.

Consultation / Treatment Room (Group Room)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Group Room.
  • There is level access to the consultation / treatment room.
  • Level access is by lift.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Toilet with Adaptations (Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the left of reception.
    • This accessible toilet is approximately 8m (8yd 2ft) from the reception.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is medium.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The visual contrast between the internal door and wall is medium.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 143cm x 220cm (4ft 8in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 71cm (2ft 4in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There are dropdown rails on both sides of the toilet.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm (3ft 3in).
    • The visual contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 135cm (4ft 5in).
    • The visual contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are not available.