You are on Summary. Skip to the next section.

Summary

• This is a clinic.
• Services within the building include: Child and Adolescent Mental Health Services (CAMHS).
  There are various clinical rooms for appointments on the ground and first floors.
• Services within this area include: an Audiology clinic (a sound-proof room) and 2 Music Therapy rooms externally to the rear of Highpoint House in the rear garden.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Hospital is located to the South of Woolwich on Shooters Hill ( A207 ) and is accessed via the A207.
    For sat/nav guidance enter SE18 3RG.
  • There are two main car parks available at the Memorial hospital site.
• By Bus View
  • The nearest bus stop is on the A207 Shooters Hill, approximately 150 metres away.
    The bus stop is serviced by routes 89, 244, 486 and N89 to Lewisham station, North Greenwich and Queen Elizabeth hospital.
• By Train View
  • The nearest station is Welling, approximately 1.7 miles away via the A207.
    Trains from this station travel to London Cannon Street and Dartford.
    The station is operated by South Eastern Railways.
• Useful Links View
  • South Eastern Railways, operator of services to and from Welling station.
  • To view the web page described above click here (opens in new tab).
  • Transport for London, operators of local bus routes.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 25/04/2022.
• The hearing loop was working at the time of testing.
• The hearing loop is located at the reception desk.
• Home visits services are available.
• Oxleas have a designated translation service for times where staff onsite are not able to translate themselves. Documents in alternate formats can only be provided on request and in advance. Home visits are only available for certain services.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the main entrance, located off Shooters Hill (A207).
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 245cm x 480cm (8ft x 15ft 9in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the Highpoint House main entrance.
  • The furthest Blue Badge bay is 16m (17yd 1ft) from the Highpoint House main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 228cm (7ft 6in).
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • The car park has steep and slight slopes.
  • There is a drainage channel behind 3 Blue Badge bays by the entrance (photograph 5), which creates a substantial dip/trip hazard.
  • The vehicular entrance to the car park has a very steep slope as shown in photograph 6.
  • There is a gate 115cm wide and a slightly sloped path 180cm wide from Shooter's Hill (photographs 7-9). This gate is always locked and therefore pedestrians have to use the very steep vehicular entrance.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Main entrance). Skip to the next section.

Outside Access (Main entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building facing onto the car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the first set of entrance doors.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • The lift and shared toilet are located between entrance doors.
  • The intercom to the left of the second set of doors, 146cm high, calls reception to allow patients into the waiting area.
  • The hand sanitiser is located by the second set of doors.
  • There is a slight slope down towards the entrance from the nearest Blue Badge bay shown in photographs 6 and 7.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located immediately past the second set of entrance doors.
  • The reception point is approximately 6m (6yd 1ft) from the Highpoint House main entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 25/04/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating and single seats with armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • There is a defibrillator behind reception.
  • Staff will come to reception/the waiting room to collect patients.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is carpet, vinyl and laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in all corridors.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The type of system is a fixed loop.
  • The hearing loop is located at reception.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 25/04/2022.
  • The hearing loop was working at the time of testing.
• Comments View
  • The doors into the corridors with the clinics/rooms on the ground floor are key-card locked (photographs 3 and 4). Staff will meet patients in the waiting room.
  • There are push-buttons at 115cm high to exit through these single, manual, heavy doors when leaving.
  • If somebody with a mobility impairment needs to access to the first floor, staff can use the key-code locked lift and take the patient to the room.
  • There is an external courtyard/garden to the rear of Highpoint House shown in photographs 8-12. There are slight and steep slopes used to access the bench seating.
  • The audiology clinic and music rooms are located in this garden.

You are on Consultation / Treatment Room (Clinical/Consultation Room). Skip to the next section.

Consultation / Treatment Room (Clinical/Consultation Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • The room has a privacy screens available.
  • The wash basin is 80cm high and has extended handles for ease of use.
  • The hand sanitiser is 147cm high.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 17 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is carpet and vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There are various rooms used by CAMHS to help patients deal with emotional and mental difficulties.
  • The rooms differ in sizes shown by 2 other rooms in photographs 4-7.
  • Room 11 is set up for group sessions and has toys for children.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor and on the first floor.
  • The floors which are accessible by stairs are G, 1 and 2 (staff only).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • There are 2 sets of double doors at the bottom of the staircase on the ground floor.
  • One has a push-button at 117cm high and is used to head back to Reception (photograph 5).
  • The other set of doors is used to exit, opening directly opposite the main entrance (photograph 6). This set of double doors, which are 72cm wide with one door locked, can not be opened from the other side.
  • There are double doors leading to rooms 20-26 on the first floor or a single door leading to/from the lift shown in photographs 7 and 8.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located just inside the first entrance door at the main entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 2m (2yd 7in) from the Highpoint House entrance.
• The lift is a standard lift.
• Staff do need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• There are manual, heavy, double doors to access the lift lobby on the first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 106cm x 143cm (3ft 6in x 4ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift has a weight capacity of 630kg.
  • A member of staff is needed to unlock the lift via key-pad.

You are on Outside Access (Exit to Rear Garden - Audiology and Music Therapy (Steep Ramp and Stepped)). Skip to the next section.

Outside Access (Exit to Rear Garden - Audiology and Music Therapy (Steep Ramp and Stepped))

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• Entrance Details View
  • This information is for the entrance located within the waiting area, by reception.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 92cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading down from the entrance into the garden.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 130cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the right as you exit. The doorstep is also 5cm.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).
• Comments View
  • The push-pad is used to exit into the garden, but the door is sensor activated when re-entering the building (photograph 3).
  • Photographs 9-11 show the stairs and the tactile paving at the top and bottom.
  • The ramp bypasses the 6 steps but there is still the 5cm doorstep.

You are on Toilet with Adaptations (Reception - Right Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor close to reception.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Highpoint House main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from reception.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 218cm (4ft 11in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 116cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 116cm (3ft 10in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 96cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located next to the first entrance door at the main entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 1m from the Highpoint House main entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • There is an identical shared toilet next to the accessible toilet by reception and around 5 metres from the entrance.
    The toilet is signed as male but is shared (photographs 5-8).
• Toilet Facilities 2 View
  • The shared toilet is located on the first floor corridor.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 16m from the lift.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The toilet is signed as male 'changing' but is shared (photographs 9-12).

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Highpoint House - Audiology and Music Therapy link (new tab) - click here.