You are on Summary. Skip to the next section.

Summary

• This is a community hospital.
• Services on the ground floor include: The Mental Health in School Team Office and Greenwich Wheelchair Services.
• Services on the first floor include: Greenwich Falls and Frailty Team/Greenwich Falls Prevention Team, Children's Integrated Therapies, offices, The Royal Greenwich Central AMHP team, Reablement offices, Community Rehabilitation and Short-term Assessment team and the Eltham district nurses team.
• The second floor is comprised of staff offices.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Hospital is located to the South of Woolwich on Shooters Hill ( A207 ) and is accessed via the A207.
    For sat/nav guidance enter SE18 3RG.
  • There are two main car parks available at the Memorial hospital site.
• By Bus View
  • The nearest bus stop is on the A207 Shooters Hill, approximately 150 metres away.
    The bus stop is serviced by routes 89, 244, 486 and N89 to Lewisham station, North Greenwich and Queen Elizabeth hospital.
• By Train View
  • The nearest station is Welling, approximately 1.7 miles away via the A207.
    Trains from this station travel to London Cannon Street and Dartford.
    The station is operated by South Eastern Railways.
• Useful Links View
  • South Eastern Railways, operator of services to and from Welling station.
  • To view the web page described above click here (opens in new tab).
  • Transport for London, operators of local bus routes.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a portable loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 26/04/2022.
• The hearing loop was working at the time of testing.
• The portable hearing loop is located at the reception desk in the main admin block building.
• Home visits services are available.
• Oxleas have a designated translation service for times where staff onsite are not able to translate themselves. Documents in alternate formats can only be provided on request and in advance. Home visits are only available for certain services.

You are on Parking (Blue Badge Bays - Memorial Hospital Main Entrance). Skip to the next section.

Parking (Blue Badge Bays - Memorial Hospital Main Entrance)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located directly in front of the Memorial Hospital main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 482cm (7ft 10in x 15ft 10in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 8m (8yd 2ft) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Parking (Rowntree Centre Parking). Skip to the next section.

Parking (Rowntree Centre Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the left-hand side of the main hospital building, by the Rowntree Centre entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 236cm x 497cm (7ft 9in x 16ft 4in).
  • The nearest Blue Badge bay is 52m (56yd 2ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 54m (59yd 2in) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is a designated drop off point.
  • The drop off point is located next to the Blue Badge bays, by the Rowntree Centre entrance.
• Comments View
  • The approach to the main hospital entrance from these bays involves a pavement narrowed to 88cm by bollards and a 7-10cm high kerb (photograph 6).
  • On the opposite side there is an uneven pavement which is 110cm wide (photographs 7-9).

You are on Parking (Car Park A). Skip to the next section.

Parking (Car Park A)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the right-hand side of the main hospital building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 239cm x 475cm (7ft 10in x 15ft 7in).
  • The nearest Blue Badge bay is 32m (34yd 2ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 34m (37yd 7in) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Photograph 1 show the Blue Badge bays.
  • Photograph 3 shows the 2 electric charging bays.
  • Photograph 4 shows the South East London Screening van located in the car park.
  • Photograph 5 shows the path to the main entrance.
  • There is a dropped kerb from the car park onto the path which runs along the side of the hospital's access road. The path is 110cm wide and is marked by unmarked bollards which are 100cm high and have a minimum width of 145cm between them.
  • This car park can also be used to head towards Hazelwood, Greenwood and Oaktree Lodge.
  • The stairs to access these areas are not clearly marked, are 19cm high and have handrails on both sides and are shown in photographs 6-8.

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located past Car Park A, further to the right from the main hospital building.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 208cm (6ft 10in).
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Photograph 4 shows one of the dropped kerbs with tactile paving, which crosses the access road around Memorial Hospital.

You are on Outside Access (Memorial Hospital Main Entrance). Skip to the next section.

Outside Access (Memorial Hospital Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the main hospital building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 119cm (3ft 11in).
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 77cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 146cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the first entrance door.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • Photograph 5 shows the dropped kerb in front of the entrance and photograph 6 shows the ramp.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located immediately to the left from the main entrance.
  • The reception point is approximately 2m (2yd 7in) from the Memorial Hospital main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/04/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet and tiles.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are two seater sofas and armchairs.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • Photograph 4 shows the list of services to the right of reception and photograph 5 shows the portable hearing loop.
  • Photographs 8 shows the wall-mounted defibrillator in the waiting area by reception.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is carpet and tiles.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in the majority of corridors.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The type of system is a portable loop.
  • There is a portable loop at the main reception. This can be moved to another room if needed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/04/2022.
  • The hearing loop was working at the time of testing.
• Comments View
  • Photographs 8-10 show the kitchens off the corridors on the ground, first and second floors.
  • The kitchens have counters at 91cm high and standard amenities.
  • The first floor kitchen (photograph 9) has tables at 72cm high.

You are on Entrance (Meeting Rooms 1-5). Skip to the next section.

Entrance (Meeting Rooms 1-5)

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• Entrance Details View
  • This information is for the entrance located opposite the reception desk at the front of the building.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 96cm (3ft 2in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm.
• Comments View
  • A member of staff at reception is required to unlock/release the door to allow visitors through to the meeting rooms.

You are on Entrance (Reception Entrance). Skip to the next section.

Entrance (Reception Entrance)

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• Entrance Details View
  • This information is for the entrance located close to reception and the main building entrance. It gives access to the majority of the building.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 95cm (3ft 1in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 127cm.
• Ramp/Slope Details View
  • The ramp/slope is located after the second entrance door.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • There is a very slight slope between the entrance doors (photograph 3).
  • Photograph 5 shows the slight slope after the second entrance door.
  • A staff member at reception is required to unlock/release the door for patients or visitors to enter.

You are on Other Floors (Staircase A). Skip to the next section.

Other Floors (Staircase A)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the first floor and on the second floor.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • There is patterned tiling 2cm from the edge of the steps (photograph 5).

You are on Other Floors (Staircase B). Skip to the next section.

Other Floors (Staircase B)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • There is patterned tiling 2cm from the step edge.

You are on Other Floors (Ground to Basement). Skip to the next section.

Other Floors (Ground to Basement)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the basement floor and on the ground floor.
  • The floors which are accessible by stairs are B and G.
  • There are 14 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • The door on entry to the staircase is 76cm wide and has a slight lip.

You are on Level Change (Basement). Skip to the next section.

Level Change (Basement)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located along the corridor in the basement.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are low to moderate.

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• Comments View
  • The step within the basement is used to access the Research and Development office.
  • There is also an unused teaching/meeting room.
  • There is a small kitchen in the basement. It is accessed via 5 clearly marked steps which are 17cm high with handrail on the right (photographs 3-5).

You are on Lift (Lift A). Skip to the next section.

Lift (Lift A)

• There is a lift for public use.
• The lift is located next to staircase A, by the Reception entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 11m (12yd 1in) from the Reception entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• There are manual, heavy, single doors to access the lift lobby on the first floor and on the second floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 99cm (3ft 3in).
• The dimensions of the lift are 113cm x 146cm (3ft 8in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • Wheelchair users need to use Lift A to access the first floor corridor due to a stepped level change. Lift B does not access that part of the corridor.

You are on Lift (Lift B). Skip to the next section.

Lift (Lift B)

• There is a lift for public use.
• The lift is located at end of the central ground floor corridor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 32m (34yd 2ft) from the Reception entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 95cm (3ft 1in).
• The dimensions of the lift are 109cm x 244cm (3ft 7in x 8ft).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Rowntree Centre Front Entrance). Skip to the next section.

Entrance (Rowntree Centre Front Entrance)

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• Entrance Details View
  • This information is for the entrance located along the first corridor to the left after the reception entrance, close to the shop.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm (4ft 2in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
• Comments View
  • There is a push-button at 95cm high to enter the Rowntree Centre.
  • There is a key-code lock to exit the Rowntree Centre into the main admin block.
  • The Rowntree Centre receptionist can release the doors when needed.

You are on Entrance (Rowntree Centre Rear Entrance). Skip to the next section.

Entrance (Rowntree Centre Rear Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor, close to Lift B and the Greenwich Wheelchair User Service.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 64cm.
• Comments View
  • There is a push-button which is 95cm high to enter. It is key-code locked on the other side.

You are on Room / Area (Meeting Room 5). Skip to the next section.

Room / Area (Meeting Room 5)

• There is / are 5 room(s) / area(s) available.
• The name / number of the room / area surveyed was; 5.
• The room / area is approximately 27m from the Meeting Rooms 1-5 entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Opening Times (Shop). Skip to the next section.

Opening Times (Shop)

• Monday 10:30 - 13:30.
• Tuesday 10:30 - 13:30.
• Wednesday 10:30 - 13:30.
• Thursday 10:30 - 13:30.
• Friday 10:30 - 13:30.
• Saturday Closed.
• Sunday Closed.

You are on Eating and Drinking (Shop). Skip to the next section.

Eating and Drinking (Shop)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located past the reception entrance, on the left-hand side.
  • There is ramped/sloped access to the food and drink kiosk.
  • The door into the shop is 87cm wide. It is kept permanently held open when the shop is open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold snacks. The shop also sells various other everyday items and greetings cards.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system.
• Payment Counter View
  • The height of the counter is 90cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The shop only takes cash payments.
• Tables and Seating View
  • There is not ample room for a wheelchair user to manoeuvre.
  • Staff are unable to make a table accessible to wheelchair users.
  • The standard height for the underside of dining tables is 97cm.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also high tables and high stools.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.

You are on Getting To (Greenwich Wheelchair User Service). Skip to the next section.

Getting To (Greenwich Wheelchair User Service)

• The Greenwich Wheelchair User Service is/are located on the ground floor, at the end of the main corridor.
• Access to the Greenwich Wheelchair User Service is via the reception entrance.
• From the main entrance, head to reception and staff will open the reception entrance.
  Follow the corridor until the end where Lift B and the flight of stairs are.
  Turn left and the service is on the left-hand side.
• There is ramped/sloped access to the Greenwich Wheelchair User Service.
• The Greenwich Wheelchair User Service is approximately 32m from the reception entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • The doors on route are kept permanently open.

You are on Consultation / Treatment Room (Greenwich Wheelchair User Service). Skip to the next section.

Consultation / Treatment Room (Greenwich Wheelchair User Service)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Greenwich Wheelchair User Service.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is powered overhead.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There are various pieces of equipment used to help patients.
  • Some of those are lap belts, wrist straps, ankle hugger fixings, assessment cushions and various different types of wheelchairs.
  • The basin in the room is 92cm high.

You are on Level Change (First Floor Corridor). Skip to the next section.

Level Change (First Floor Corridor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on first floor, at either end of the raised part of the corridor.
• There is/are 4 step(s) to the area/service.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The lighting levels at the step(s) are good.

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• Comments View
  • Photographs 1-3 shows the steps with the handrails.
  • Photographs 4 and 5 show the 4 steps without handrails on the other side of the corridor.

You are on Place of Worship / Prayer Room (Chapel of St Nicholas - First Floor). Skip to the next section.

Place of Worship / Prayer Room (Chapel of St Nicholas - First Floor)

• The Prayer Room is located on the first floor, close to Staircase B.
• There is step-free access to the Prayer Room, via lift.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 83cm.
• The type of flooring in the room is carpet.
• There is sufficient space for a wheelchair user to manoeuvre within the room.
• There are chairs without armrests.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• Some tables are permanently fixed.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is a speaker system in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.
• The altar is 94cm high. The light switch is 140cm high.

You are on Washroom (Stepped Shower - Ground Floor). Skip to the next section.

Washroom (Stepped Shower - Ground Floor)

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• Washroom Details View
  • The washroom surveyed has a shower.
  • There is/are 1 washroom(s) of this type in the building.
  • The washroom surveyed is located immediately beyond the Meeting Rooms 1-5 entrance, on the left-hand side.
  • The washroom surveyed is approximately 12m from the Meeting Rooms 1-5 entrance.
  • There is step free access to the washroom surveyed once inside the building.
  • This washroom is shared.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 82cm (2ft 8in).
  • The dimensions of the washroom are 150cm x 195cm (4ft 11in x 6ft 5in).
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
  • The shower cubicle is accessed via a deep step.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the washroom floor and walls is medium.
  • Lighting levels are good.
• Comments View
  • The shower has a 29cm step.

You are on Toilet with Adaptations (Ground Floor - Left Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor, just through the Meeting Rooms 1-5 entrance.
  • This accessible toilet is approximately 6m (6yd 1ft) from the Meeting Rooms 1-5 entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 215cm x 260cm (7ft 1in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 116cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 187cm (6ft 2in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 91cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Comments View
  • There is a push-button panic/emergency alarm that has two buttons: 46cm and 92cm high (photograph 5).

You are on Toilet with Adaptations (First Floor - Right Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the first floor corridor, close to Lift B.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Lift B.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 147cm x 240cm (4ft 10in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 115cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is low.
  • The visual contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 94cm (3ft 1in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Comments View
  • There is a push-button panic/emergency alarm that has two buttons: 40cm and 90cm high (photograph 5).
  • The toilet is signed as a male toilet however it is shared.

You are on Toilet with Adaptations (Second Floor - Left Transfer). Skip to the next section.

Toilet with Adaptations (Second Floor - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the second floor corridor, close to Lift B.
  • This accessible toilet is approximately 18m (19yd 2ft) from the Lift B.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 162cm x 334cm (5ft 4in x 10ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 115cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Comments View
  • There is a push-button panic/emergency alarm that has two buttons: 33cm and 83cm high (photograph 5 and 6).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, by the Meeting Rooms 1-5 entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 6m from the Meeting Rooms 1-5 entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The male and female toilets are shown in photographs 1-3.
• Toilet Facilities 2 View
  • The female toilet is located on the first floor by Lift B.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 16m from the Lift B.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The toilet is shown in photographs 4-6.
• Comments View
  • There are similar standard male and female toilets by lift A on the first floor as shown in photographs 7-10.
  • Photographs 11 and 12 show the shared toilet on the second floor. The basin is 82cm high and it has pictorial signage.

You are on Location of Toilet / Changing Facilities. Skip to the next section.

Location of Toilet / Changing Facilities

• Accessible toilet facilities are located on the ground, first and second floor of the Main Admin Block. There is also an accessible toilet on the ground floor corridor of the Rowntree Centre.
• Female and male standard toilet facilities are located on the ground and first floor of the Main Admin Block and along the ground floor corridor within the Rowntree Centre.
• Shared standard toilet facilities are located on the second floor of the Main Admin Block.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Rowntree Centre link (new tab) - click here.
• Greenwood link (new tab) - click here.
• Hazelwood link (new tab) - click here.
• Oaktree Lodge link (new tab) - click here.