You are on Summary. Skip to the next section.

Summary

• This is an inpatient unit.
• Services on the ground floor include: the Tarn Intensive Care Unit (PICU), the Shepherdleas Ward and a shop.
• Services on the first floor include: the Shrewsbury Ward and the Avery Ward. The Maryon Ward is also on this floor but it is currently not in use.
• Oxleas House provides 24 hour inpatient mental health services for adults living in the borough of Greenwich.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • As part of the Queen Elizabeth Hospital, Oxleas House is located off Stadium Road. For sat/nav guidance enter SE18 4QH.
  • There is a limited pay and display car park available at the hospital.
    There are 3 Blue Badge bays located at the entrance to Oxleas House.
• By Bus View
  • The nearest bus stop is located at the junction of Stadium Road and Capital Ring approximately 100 metres away.
    This bus stop is serviced by routes 161, 178, 244, 386 and 486 to Bexleyheath, Lewisham, Abbey Wood and Chislehurst.
• By Train View
  • The nearest Train station is Woolwich Dockyard, approximately 1.3 miles away via Frances Street, Repository Road and Stadium Road.
    Trains from this station go to London Cannon Street, Dartford and Crayford.
    The station is operated by South Eastern Railways.
• Useful Links View
  • Transport for London, operators of local bus services.
  • To view the web page described above click here (opens in new tab).
  • South Eastern Railways, operator of services to and from Woolwich Dockyard Station.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).
  • Hospital Parking.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/05/2022.
• The hearing loop was working at the time of testing.
• The fixed loop is at the reception desk by the main entrance to Oxleas House.
• Home visits services are not available.

You are on Parking (Oxleas House - Blue Badge Bays). Skip to the next section.

Parking (Oxleas House - Blue Badge Bays)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located opposite the Oxleas House entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 490cm (7ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 13m (14yd 8in) from the Oxleas House entrance.
  • The furthest Blue Badge bay is 17m (18yd 1ft) from the Oxleas House entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Blue Badge holders have a maximum stay of 4 hours.
  • Badges must be displayed and visitors must register their parking at reception.

You are on Parking (Car Park 1). Skip to the next section.

Parking (Car Park 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located approximately 130 metres from Oxleas House, along Stadium Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 229cm x 488cm (7ft 6in x 16ft).
  • The nearest Blue Badge bay is 143m (156yd 1ft) from the Oxleas House entrance.
  • The furthest Blue Badge bay is 147m (160yd 2ft) from the Oxleas House entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Photographs 3 and 4 show the Blue Badge bays and dropped kerb onto the pavement.
  • Photograph 7 shows the site map within the car park.
  • Photographs 8 and 9 show the stepped access to the payment machine and the signage.
  • Photograph 10 shows the pedestrian crossing with dropped kerbs and tactile paving leading towards Oxleas House.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building facing onto Stadium Road.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 134cm (4ft 5in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 151cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the first entrance door, sloping down to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located immediately on the right as you enter the building.
  • The reception point is approximately 1m (3ft 3in) from the Oxleas House entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 19/05/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • The reception counter is split into 2 sections.
  • Photographs 1-3 show the counter with the hearing loop, in between the entrance doors.
  • Photographs 4 and 5 show the counter past the second entrance door which has a high section and a low section with a knee recess.
  • To use the hearing loop the first section of the desk should be used.
  • The waiting area is shown in photograph 6.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl and laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in all areas.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Entrance (Secure Wards Entrance). Skip to the next section.

Entrance (Secure Wards Entrance)

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• Entrance Details View
  • This information is for the entrance located close to the reception desk and waiting area.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The height of the door release button is 122cm (4ft).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
• Comments View
  • These doors are locked and access is tightly controlled by staff.

You are on Counter (The Shop). Skip to the next section.

Counter (The Shop)

• The Shop is located by the Secure Wards Entrance.
• The counter is approximately 2m (2yd 7in) from the Secure Wards Entrance.
• The counter is clearly visible from the entrance.
• There is step free access to the counter.
• The lighting levels at the counter are good.
• The height of the counter is medium height (77cm - 109cm).
• There is not sufficient space to write or sign documents on the counter.
• There is not a low section of the counter (76cm or below) available.
• The counter is staffed.
• There is not a bell to attract attention.
• There is not a hearing assistance system.

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• Comments View
  • The counter is 104cm high.
  • The shops sells drinks and snacks.

You are on Room / Area (Visitor's Room). Skip to the next section.

Room / Area (Visitor's Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Visitor's Room.
• The room / area is approximately 19m from the Secure Wards Entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Entrance (Garden). Skip to the next section.

Entrance (Garden)

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• Entrance Details View
  • This information is for the entrance located at the end of the ground floor corridor from the secure wards entrance.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • There is a sloped lip approximately 3cm high at the threshold.

You are on Garden. Skip to the next section.

Garden

• The garden consists of a tiled paths, a lawn and benches to sit on.
• The tiled paths are uneven in places, shown in photograph 2, creating slopes and potential trip hazards.
• The lawn is on a steep slope.

You are on Room / Area (Gym / Meeting Room - Stepped). Skip to the next section.

Room / Area (Gym / Meeting Room - Stepped)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Gym / Meeting Room.
• The room / area is approximately 8m from the Garden entrance.
• There is not level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

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• Comments View
  • There is a 5cm step at the entrance to the room (photograph 2).
  • There is a push alarm 136cm high within the room.
  • The room is used for meetings or sport.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor and on the first floor.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • There is a push-button emergency/panic alarm within the stairwell (photograph 6).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located along the corridor, to the right from the secure wards entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 17m (18yd 1ft) from the secure wards entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 130cm x 236cm (4ft 3in x 7ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is an push-button panic/emergency alarm within the lift that is 121cm high.

You are on Place of Worship / Prayer Room (Multi-Faith Room - First Floor). Skip to the next section.

Place of Worship / Prayer Room (Multi-Faith Room - First Floor)

• The Prayer Room is located on the first floor, through one set of double, manual doors from the lifts.
• There is step-free access to the Prayer Room, via lift.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 81cm.
• The type of flooring in the room is carpet.
• There is sufficient space for a wheelchair user to manoeuvre within the room.
• There are chairs with armrests on both sides.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• No tables are permanently fixed.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a speaker system in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.
• The room can be accessed by patients at any time with staff supervision.
  There is a push-button panic/emergency alarm at 141cm high (photograph 5).

You are on Toilet with Adaptations (Ground Floor - Right Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor, by the lifts.
  • This accessible toilet is approximately 24m (26yd 9in) from the secure wards entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from Reception.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external door and wall is medium.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 177cm x 283cm (5ft 10in x 9ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 83cm (2ft 9in).
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 127cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 131cm (4ft 4in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Comments View
  • The push-button panic/emergency alarm is 139cm high (photograph 5).

You are on Standard Toilet(s) (Ground Floor - Visitor's Toilets). Skip to the next section.

Standard Toilet(s) (Ground Floor - Visitor's Toilets)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the ground floor, to the left from secure wards entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the Secure Wards Entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.

You are on Location of Toilet / Changing Facilities. Skip to the next section.

Location of Toilet / Changing Facilities

• Accessible toilet facilities are located on the ground floor corridor. From the secure entrance, turn right along the corridor and the accessible toilet is around the corner, by the lifts.
• Shared standard toilet facilities are located on the ground floor corridor. From the secure entrance, turn left along the corridor and the toilet is on the right-hand side.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Avery Ward link (new tab) - click here.
• Shepherdleas Ward link (new tab) - click here.
• Shrewsbury Ward link (new tab) - click here.
• Tarn (Intensive Care Unit - PICU) Ward link (new tab) - click here.