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Queen Mary's Hospital - Woodlands - E Block

Queen Marys Hospital, Sidcup, Kent, DA14 6LT

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Access Guide

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Summary

  • This is an inpatient unit.
  • Services on the ground floor include: Holbrook Ward which is a dementia intensive care unit which cares for adults and older adults with complex needs and behaviour related to their dementia.
  • Services on the first floor include: Millbrook and Lesney Wards which are mixed sex acute wards for people aged 18 to 65 with mental health needs living in the Borough of Bexley.

Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are not available.
  • There is not a/are not hearing assistance system(s) available.
  • There is a fixed hearing loop at the reception directly ahead from the hospital's main entrance (B Block) and other areas of the site.
  • Home visits services are not available.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located in front of the Woodlands and Newlands building entrances.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is a designated drop off point.
    • The drop off point is located to the right-hand side of Woodlands entrance. There is a maximum of a 20 minute stay in this bay.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The pavement narrows to 70cm on the route from the drop-off point to Woodland's ramped entrance as shown in photograph 7.
    • Photograph 8 shows the dropped kerb in front of the ramped entrance.
    • The payment machine to the rear of the standard bays has controls at 123cm high and can be accessed by a dropped kerb.

Outside Access (Woodlands Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building facing onto the car park.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 191cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 193cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the entrance when facing the building.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The width of the ramp is 143cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the right of the entrance when facing the building.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up the step(s).
  • Comments View
    • Photographs 5-7 show the ramped access and the dropped kerb in front of the ramp.
    • Photograph 8 shows the stepped access.
    • The step has a non-slip strip 3cm from the step's edge and has tactile paving at the top and bottom.

Opening Times

  • Access is by appointment only.
  • Comments View
    • There are visiting hours which can vary for the 3 wards in this building.

Reception

  • Reception View
    • The reception point is located directly in front from Woodland's entrance.
    • The reception point is approximately 3m (3yd 10in) from the Woodland's entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are two seater sofas and armchairs.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • The is a hand sanitiser at 89cm high located at the reception desk.

Getting Around

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is laminate.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are provided in some corridors.
    • Seating is provided in some corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • There are chairs without armrests on the ground floor before the Holbrook Ward.
    • There is a vending machine selling snacks and drinks on the first floor.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, light, single doors to enter and exit the stairwell on the first floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter Woodlands.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the Woodlands' entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The external lift controls are 116cm high.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 87cm (2ft 10in).
  • The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls vary with the highest being 127cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Standard Toilet(s) (Staff and Visitor Toilet)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on the ground floor, past reception and before Holbrook Ward.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 13m from the Woodland's entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
    • The toilet is locked. The key is picked up from reception.

Location of Toilet / Changing Facilities

  • Shared standard toilet facilities are located on the ground floor, past reception and before Holbrook Ward.

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