You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a whiskey producer with multiple, public facing facilities and services.
  • Services available in the venue include: whiskey themed tours and distillery experiences, museum, shop, toilets, café and tasting bar.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Pitlochry.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • The lower, toilet lobby floor and ground floor can be accessed via a platform lift and stairs.
  • The following facilities are available: a seat/chair and a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: A tablet device can be borrowed to view further resources and details about the products and exhibits.
  • The venue can provide documents in different languages and virtual tours.
  • Additional facilities/services include: Wi-Fi.
  • Parts of the tour may include steps. Wheelchair users and those with limited mobility, can access the distillery part of the tour via the front venue entrance, re-joining the tour via the Yeast House door leading into the Still House.
• Toilet and Changing Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the lower floor.
  • The male and female toilet facilities are located on the lower floor..
  • Parent and baby changing facilities are located in the toilet with adaptions on the lower floor.

You are on Parking. Skip to the next section.

Parking

• The car park is located in front of the venue.
• The car park is open air/surface.
• There are 2 designated Blue Badge parking bays available.
• The Blue Badge bays are clearly marked and signposted.
• There is a marked zone to one side but not at the rear.
• The most accessible route from the Blue Badge parking has uneven surfaces.
• This car park is for visitors only.
• Parking is free for all users.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located to the left side, over the foot bridge.
• There is step-free access via a very easy slope at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 153cm.
• There is step-free level access as you enter.

You are on Ticketing. Skip to the next section.

Ticketing

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• Ticket Counter / Machines View
  • The ticket counter surveyed is located ahead and to the right as you enter the venue.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is a lowered section at the counter, at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • There may be background noise.
  • Signage is provided.
• Payment View
  • The checkout area is located at the main ticket desk.

You are on Eating and Drinking (Whisky Lounge and Café). Skip to the next section.

Eating and Drinking (Whisky Lounge and Café)

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• Location and Service View
  • The Whisky Lounge and Café is located next to the shop.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a bar where drinks can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the right of the lounge and café.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this area includes: tables and coffee tables.
  • There may be background noise in this area.
  • There is also a drinks bar in this area with a height of 113cm and a lowered section with a height of 93cm.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located past the café and shop, on the right side.
• The journey time to this lift from the entrance is approximately 5 minutes.
• The most accessible route to the lift has step-free level access.
• The lower level and ground floor are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located past the café and shop, on the right side.
• The lower level and ground floor can be accessed by these stairs.
• There are 18 steps between floors which are marked and have handrails on both sides.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the lower level.
  • The most accessible route to the toilet has step-free level access and a platform lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 98cm.
  • The door has a lever twist lock.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 89cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 50cm from the floor.
  • There is a wash basin and a wall mounted soap dispenser available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • Additional features include: a mirror, a coat hook and a baby changing table.
  • The baby changer is 100cm from the floor when in use.

You are on Room (Auditorium). Skip to the next section.

Room (Auditorium)

• The room is located near the reception desk.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors which open away from you.
• The width of the opening is 104cm.
• For tours, the guide will open these doors.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: the lower level seating in the auditorium.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in the room includes: chairs with armrests.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Announcements are in person.

You are on Exit (Auditorium into the Heritage Exhibition). Skip to the next section.

Exit (Auditorium into the Heritage Exhibition)

• There is step-free level access at the exit.
• There are double manual doors at this exit.
• The doors open away from you.
• The width of the opening is 104cm.
• For tours, the guide will open these doors.
• There is step-free level access as you exit.

You are on Exhibition Space (The Heritage Exhibition). Skip to the next section.

Exhibition Space (The Heritage Exhibition)

• All exhibits are indoors.
• Access throughout may include manual doors and doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There may be background noise.
• Display information includes: pictorial, audio guides, information boards, televisions/screens, multi-language audio and subtitles.
• There is not a hearing assistance system.
• Seating available in this area includes: armchairs.
• Furniture available in this area includes: tables.
• There are shows/talks with no designated seating for wheelchair users.
• Guided tours are available.
• There is step-free level access throughout the majority of the tour.
• Access throughout the tour may include manual doors and doors permanently held open.
• Areas with stepped access only can be experienced by visitors via a video on tablet or mobile phone.
• Wayfinding signage is provided throughout the tour.

You are on Access To (Distillery). Skip to the next section.

Access To (Distillery)

• The distillery is located on the lower level of the venue. Wheelchair users and those with limited mobility, can access the distillery via the front venue entrance, re-joining the tour via the Yeast House door leading into the Still House.
• The journey time from the main entrance to the Yeast House entrance is approximately 2 minutes.
• The most accessible route has a ramp or slope, manual doors and doors permanently held open.
• There is a single manual door which opens towards you.
• The width of the opening is 90cm.
• For tours, the guide will open all doors.

You are on Area (Distillery). Skip to the next section.

Area (Distillery)

• The distillery is located on the lower level of the venue.
• There is written text signage on or near the door.
• There is step-free level access into this area.
• There is a single manual door which opens towards you.
• The width of the opening is 90cm.
• For tours, the guide will open all doors.
• There is step-free level access throughout the majority of areas.
• Access throughout the area may include manual doors and doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not a hearing assistance system.
• There may be background noise in this area.

You are on Access To (Warehouse). Skip to the next section.

Access To (Warehouse)

• The Warehouse section of the tour requires visitors to go back towards the entrance and turn right.
• The journey time from the distillery is approximately 5 minutes.
• The most accessible route has a ramp or slope and manual gates.
• There is step-free access via slope into this area.
• There are double manual doors which opens towards you.
• One of the doors was locked at the time of the survey.
• The width of the opening is 90cm.
• For tours, the guide will open this door.

You are on Area (Warehouse). Skip to the next section.

Area (Warehouse)

• The Warehouse is located across from the main venue.
• There is written text signage on or near the door.
• There is step-free level access into this area.
• Facilities available in this area include: seating and a video presentation.
• There is step-free level access throughout the area.
• Access throughout the area may include manual doors and doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Seating available in this area includes: benches.
• There is not a hearing assistance system.
• There may be background noise in this area.

You are on Room (Tasting Room). Skip to the next section.

Room (Tasting Room)

• The room is located next to The Warehouse.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is step-free level access into the room.
• There is a single manual door which opens away from you.
• The width of the opening is 92cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in the room includes: chairs with armrests, benches and high stools.
• Furniture available in the room includes: high tables.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Announcements are in person.

You are on Exit (Tour and Tasting Room). Skip to the next section.

Exit (Tour and Tasting Room)

• There is step-free level access at the exit.
• There is a single manual door at this exit.
• The door opens away from you.
• The width of the opening is 92cm.
• There is a second set of double manual doors, however one door is locked.
• The second door opens away from you.
• The width of the opening is 92cm.
• There is step-free level access as you exit.