Access Guide
Overview
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About
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- Outdoors and nature themed activity and recreation centre.
- Services available in the venue include: Land Rover safaris, family and kids play areas and animal activities, café and gift shop, mountain bike course and nature trails.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Pitlochry.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- The following facilities are available: a seat/chair and a water bowl for assistance dogs.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Disability Awareness.
- The centre is cashless.
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Toilet and Changing Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the lodge.
- The gender inclusive step-free toilet facilities are located in the vestibule between the café and reception.
- Parent and baby changing facilities are located in the toilet with adaptations.
Standard Toilet Facilities
- The gender inclusive toilet facilities were surveyed.
- The toilets are located in the vestibule between the café and reception.
- The most accessible route has step-free level access and manual doors.
- There is step-free level access into the toilets.
- The door opens inwards.
- The width of the door opening is 77cm.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
Parking
- The car park is located to the side the venue.
- The car park is open air/surface.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is signposted but has no markings.
- There are no hatched/marked zones.
- The most accessible route from the Blue Badge parking has uneven surfaces.
- This car park is for visitors only.
- Parking is free for all users.
Entrance
- This entrance is located at the front of the venue.
- There is step-free access via a very easy ramp at the entrance.
- The ramp is between 75cm and 150cm wide with no handrails.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 79cm.
- There is a 2cm lip at the entrance.
- There is step-free level access as you enter.
Reception
- The reception is located opposite the entrance.
- The journey time to this reception from the car park is approximately 2 minutes.
- There is step-free level access to reception.
- The height of the reception desk is 91cm.
- There is not a lowered section at the desk.
- There is not a hearing assistance system.
- There may be background noise in this area.
Shop (Highland Safaris Shop)
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Getting Around
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- There is step-free level access throughout all areas.
- Access throughout may include narrow aisles.
- There may be background noise.
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Payment
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- The checkout area is located at the reception desk.
Eating and Drinking (Highland Safaris Café)
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Location and Service
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- Highland Safaris Café is beyond the reception desk.
- The most accessible route has step-free level access.
- This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- Menus are handheld, wall-mounted and available on a board.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the rear of the café.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
- Furniture available in this area includes: tables and coffee tables.
- There may be background noise in this area.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located in the vestibule between the café and reception.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards.
- The width of the door opening is 79cm.
- The door has a locking handle.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 97cm (from the side of the toilet pan to the wall).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- There is a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The toilet seat is 43cm from the floor.
- There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a wall mounted towel dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left as you face the wash basin.
- There is no emergency alarm.
- The cubicle has a waste bin and a sanitary bin.
- Additional features include: a mirror, coat hooks and a baby changing table.
- The baby changing table has a height of 83cm when in use.
Seating Area (Outside)
- The seating area is located outside the café.
- The seating area is uncovered.
- The most accessible route to the seating area has a step and uneven surfaces.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Furniture available in this area includes: tables and picnic tables.
- There is background noise in this area which varies depending on the function/event .
- There is a single step of 6cm at the door. The single, manual door to this seating area has an opening width of 80cm. Customers can also reach the area via the front entrance.
Outdoor Spaces (Play Area)
- The following is available in this area: a playground with play equipment.
- Outdoor areas consist of grass, shingle and rubber matting.
- There is step-free level access throughout all areas.
- There are not any seats situated along the paths for people to rest.
- The paths have uneven surfaces.
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Playground
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- There is a playground .
- There is a route around the play equipment which is firm and even, and is at least 150cm wide.
- The play equipment is within easy reach for seated and standing users and users of different heights.
- The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing and social play.
Outdoor Spaces (Gold Panning Area)
- The following is available in this area: gold panning activities.
- Outdoor areas consist of grass and shingle.
- There are footpaths throughout.
- There is step-free level access throughout all areas.
- There are not any seats situated along the paths for people to rest.
- The paths have uneven surfaces.
- The gold panning flume height ranges from 28cm to 116cm.
Area (Red Deer Centre)
- The Red Deer Centre is located ahead and past the gold panning area.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There are double manual doors which open towards you.
- The width of the opening is 150cm.
- Facilities available in this area include: seating and information for the red deer viewing area.
- There is step-free level access throughout the area.
- Access throughout the area may include manual doors.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Seating available in this area includes: chairs with armrests, benches and stools.
- Furniture available in this area includes: tables.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event .
- There is a covered veranda for viewing red deer that can be accessed via a step-free, single, manual door with an opening width of 75cm.
Access To (Mini Landrovers)
- The Mini Landrovers activity is external and accessed via the car park.
- The journey time from the car park is approximately 2 minutes.
- The most accessible route has ramps or slopes, manual gates and uneven surfaces.
- There is a single manual gate which opens away from you.
- The width of the opening is 200cm.
- These access gates will be held open for visitors.
Access To (Archery and Axe Throwing)
- The Archery and Axe Throwing activities are external and accessed via the car park.
- The journey time from the car park is approximately 2 minutes.
- The most accessible route has ramps or slopes, manual gates and uneven surfaces.
- There is a single manual gate which opens away from you.
- The width of the opening is 140cm.
- These access gates will be held open for visitors.
Outdoor Spaces (Discovery Trail)
- The following is available in this area: woodland and open countryside.
- Outdoor areas consist of loose chippings, compact earth and uncompacted earth.
- There are footpaths throughout.
- The following areas have step-free access via ramps or slopes: higher and less accessible parts of the discovery trail.
- There are some seats situated along the paths for people to rest.
- The paths have uneven surfaces.
