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Perth Theatre and Concert Hall - Perth Concert Hall

Mill Street, Perth, PH1 5HZ

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Access Guide

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Overview

  • About View
    • Perth Concert Hall is located on the same street as Perth Theatre, in the centre of Perth.
    • Facilities available in the venue include: concert hall, studio, toilets, box office (open on show days), café, bar and cloakroom (open on show days).
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors.
    • The ground floor, first floor and second floor can be accessed via a standard lift and stairs.
    • The following facilities are available: a seat/chair, a hearing assistance system and a water bowl for assistance dogs.
    • The venue can provide an audio description service.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: First Aid, Alzheimers and Dementia Friendly.
    • The following services are available, please contact the Box Office for information: BSL interpreted and audio description performances, Relaxed performances, Dance for Parkinson's sessions.
  • Toilet and Changing Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor and second floor.
    • The male and female step-free toilet facilities are located on the ground floor and second floor.
    • Parent and baby changing facilities are located within the toilets with adaptations on the ground floor.

Entrance (Concert Hall)

  • This entrance is located to the side of the building on Mill Street.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 166cm.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 220cm.
  • There is step-free level access as you enter.

Ticketing (Box Office)

  • Ticket Counter / Machines View
    • The ticket counter surveyed is located to the right from the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 77cm.
    • There is not a lowered section at the counter.
    • There is a clearly signed fixed hearing assistance system.
    • There is a cloakroom to the right of the box office. The height of the counter in the cloakroom is 77cm.

Eating and Drinking (Concert Hall Café and Bar)

  • Location and Service View
    • The Concert Hall Café and Bar is located to the right, then right again from the main entrance.
    • The most accessible route has step-free level access.
    • This area has a bar where food and drink can be ordered, a bar where drinks can be ordered and colleagues who can provide assistance with ordering.
    • Menus are wall-mounted and available on a board.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the front of the bar.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is a lowered section at the counter, however it is not at a suitable height for a wheelchair user .
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Furniture available in this area includes: tables.
    • There is background noise in this area which varies depending on the function/event .

Toilet with Adaptations (Ground Floor - Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located to the right from the entrance, past the box office.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet .
    • The lateral transfer space on the left is 110cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 107cm (from the side of the toilet pan).
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The toilet seat is 48cm from the floor.
    • There is a toilet roll holder on the dropdown rail, a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a lever tap.
    • The vertical grab rails are on both sides of the wash basin.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • Additional features include: a mirror, a coat hook and a baby changing table.

Room (Norie-Miller Studio - Ground Floor)

  • The room is located past the cloakroom and box office, then to the right.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors which open towards you.
  • The width of the opening is 162cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is a clearly signed fixed hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The room can be set up differently for specific events.

Designated Seating (Gannochy Trust Auditorium - Stalls)

  • The designated seating area surveyed is located past the cloakroom and box office, then to the right.
  • There is step-free level access to the designated seating.
  • There are double manual doors which open towards you.
  • The width of the opening is 195cm.
  • The designated seating area is not clearly marked or signed.
  • There are 10+ designated spaces for wheelchair users.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).

Lift

  • The lift surveyed is located between the bar and the café.
  • The journey time to this lift from the entrance is approximately 1 minute.
  • The most accessible route to the lift has step-free level access.
  • The ground floor, first floor and second floor are accessed by this lift.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a mirror to aid reversing and an audible announcer.

Stairs

  • The stairs surveyed are located to the right of the entrance, next to the cloakroom.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 16 steps between floors which are unmarked and have handrails on both sides.

Seating Area (First Floor - Mezzanine)

  • The seating area is located on the first floor.
  • The most accessible route to the seating area has step-free level access and a lift.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
  • Furniture available in this area includes: high tables.
  • There is no (or very little) background noise in this area.

Room (Tay Room)

  • The room is located on the first floor, past the toilets.
  • The most accessible route to the room has step-free level access, a lift and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors which open towards you.
  • The width of the opening is 140cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: long tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.

Toilet with Adaptations (Second Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the Balcony Level on the second floor.
    • The most accessible route to the toilet has a lift and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards.
    • The width of the door opening is 88cm.
    • The door has a twist lock.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 105cm (from the side of the toilet pan to the wall).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 48cm from the floor.
    • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a lever tap.
    • The vertical grab rails are on both sides of the wash basin.
    • There is no emergency alarm.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • Additional features include: a mirror and coat hooks.