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McDonald's

25-27 Shaftesbury Avenue, London, W1D 7EQ

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About this venue

McDonalds is one of the biggest and most popular restaurant chains in the UK. They have a reputation for being family friendly offering play areas, Happy Meals, and baby changing areas in most locations. They offer table service which is very popular with AccessAble users. Late night opening, drive through and free wi-fi are also key attractions.

Access Guide

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Introduction

Getting Here (Piccadilly Circus)

Public Parking

Opening Times

  • Monday 05:00 - 23:30.
  • Tuesday 05:00 - 23:30.
  • Wednesday 05:00 - 23:45.
  • Thursday 05:00 - 23:45.
  • Friday 05:00 - 23:45.
  • Saturday 05:00 - 23:45.
  • Sunday 05:00 - 23:30.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Shaftesbury Avenue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 133cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Order and Collection (Ground Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Payment Counter View
    • The counter is located ahead as you enter.
    • The counter is approximately 4m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter.
    • The stairs are approximately 3m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are B and G.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The area(s) on the floors which are not accessible is/are seating and standard toilets.

Seating Area (Basement Floor)

  • This seating area is located on the basement floor level.
  • The distance between the floor and the underside of the highest dining table is 108cm.
  • The height between the floor and the underside of the lowest dining table is 73cm.
  • There are also booths, bench seats, stools and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does not play background music.
  • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s) (Basement Floor)

  • Toilet Facilities View
    • The female and male toilets are located on the basement level.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.