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Prince of Wales Theatre

30 Coventry Street, London, W1D 6AS

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About this venue

Located in the heart of London’s West End, the Prince of Wales Theatre Prince of Wales Theatre (opens new tab) is the home to the long-running hit musical The Book of Mormon, which opened in 2013. The Grade II-listed venue is owned by Delfont Mackintosh and underwent an extensive refurbishment in 2004 to modernise the facilities and increase the auditorium’s capacity.

Access Guide

Show Easy Read

Theatre Information

Getting Here (Piccadilly Circus)

Opening Times (Box Office)

  • Monday 10:00 - 22:00.
  • Tuesday 10:00 - 22:00.
  • Wednesday 10:00 - 22:00.
  • Thursday 10:00 - 22:00.
  • Friday 10:00 - 22:00.
  • Saturday 10:00 - 22:00.
  • Sunday Closed.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

On Street Parking

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Whitcomb Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 545cm (6ft 7in x 17ft 11in).
  • There are not parking charges for the on street Blue Badge parking bay(s).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the junction of Coventry Street and Oxenden Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Prince of Wales'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm.
    • There is a slope with a very easy incline.

Outside Access (Alternative Entrance)

  • Entrance View
    • This information is for the entrance located on Oxenden Street.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 137cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The bottom step is tapered from left to right as you face the entrance between 8cm - 13cm high.
    • The top step is 14cm high.

Theatre Foyer

  • Theatre Foyer View
    • The theatre foyer is located ahead as you enter the main entrance.
    • There is step-free access to the theatre foyer.
    • There is step-free access throughout the foyer.
    • The type of flooring in the foyer is carpet.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
    • Wayfinding signage is available.
    • The nearest seating is located in the stalls.
    • The foyer does not play background music.
  • Box Office View
    • There is a/are box office within the foyer.
    • The counter(s) is/are located on the left as you enter.
    • The nearest counter is approximately 3m (3yd 10in) from the main entrance.
    • The counter(s) is/are clearly visible from the entrance.
    • There is step-free access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are not placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are good.
    • The height of the counter(s) is/are 100cm.
    • There is not sufficient space to write or sign documents on the counter(s).
    • There is not a/are not lowered section(s) of the counter(s).
    • The counter(s) is/are staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter(s).
  • Bar View
    • There is not a bar within the foyer.

Theatre Seating Area(s) (Stalls - Ground Floor)

  • Access to Seating View
    • The information below describes access to the Stalls.
    • The theatre area is located off the foyer on the ground floor.
    • There is ramped/sloped access to the theatre area.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 128cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 132cm.
    • All doors accessing the area are similar.
    • The doors is/are not permanently held open before and after performances.
    • There is a member of staff available for assistance at the doors before and after performances.
    • The doors give access to Row U.
  • Theatre Area Information View
    • This information refers to the Stalls.
    • The type of flooring in the seating area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are flip-down seats with armrests on both sides.
    • The width of the rows of seating is 59cm.
    • The lighting level before and after performances is low.
    • The nearest accessible toilet is located in the basement.
    • There is step free access to a row/rows of seating.
    • The row(s) with step free access is/are row(s) U.
    • The access to the majority of seating is located in the centre of the seats.
    • There is ramped/sloped access to the majority of seating.
    • The gradient of the ramp/slope is steep.
    • There are not handrail(s) at the ramp.
    • The ramp/slope is not clearly illuminated during performances.
  • Designated Seating Area(s) View
    • There is designated seating available in this area.
    • The designated seating area(s) is/are located Row U, at the rear of the stalls.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is ramped/sloped access to the designated seating area(s).
    • There is/are 11 designated space(s) for wheelchair users.
    • Wheelchairs may be left with the patron.
    • The visibility of the stage from this seating area is good.
    • Companions/carers sit next to the patron and in front of the patron.
    • There is sufficient space for an assistance dog to rest next to you.
    • The seats in Row U can be removed in twos or threes to accommodate wheelchairs.
      Although lighting is brighter before and after the performance, lighting is still low.

Ramp(s) or Slope(s) (Stalls)

  • There is a ramp/slope located leading from the foyer to the stalls.
  • The ramp/slope is used to access the stalls rear seating.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The lighting levels at the ramp/slope are low to moderate.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located at the rear of the foyer.
    • The stairs are approximately 12m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are B. G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the foyer.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -2, -1 and G.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Eating and Drinking (The Delfont Bar - Basement)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located in the basement.
    • There is step-free access, via lift, to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is bar snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 109cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is carpet and wood.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The surface height of the highest table is 63cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also armchairs, bench seats and high stools.
    • The type of flooring in this area is carpet and wood.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a member of staff upon request.
    • The bar is open one hour before the performance.

Accessible Toilet(s) (Basement)

  • Location and Access View
    • This accessible toilet is located off the Delfont bar.
    • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
    • There is step-free access into the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from any member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 162cm x 234cm (5ft 4in x 7ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 89cm (2ft 11in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 55cm (1ft 10in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is not a hand dryer.

Standard Toilet(s) (Basement)

  • Toilet Facilities View
    • The male toilet is located off the Delfont Bar.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located off the Delfont Bar.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Step(s) (Standard Male Toilets)

  • There is a/are step(s) located in front of the toilets.
  • The step(s) is/are used to access the standard male toilets.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Step(s) (Standard Female Toilets - Basement)

  • There is a/are step(s) located in front of the toilets.
  • The step(s) is/are used to access the standard female toilets.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Theatre Seating Area(s) (Dress Circle - First Floor)

  • Access to Seating View
    • The information below describes access to the Dress Circle.
    • The theatre area is located on level 1.
    • There is stepped access to the theatre area.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 128cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 124cm.
    • All doors accessing the area are similar.
    • The doors is/are not permanently held open before and after performances.
    • There is a member of staff available for assistance at the doors before and after performances.
    • The doors give access to Row U.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting level at the steps before and after performances is low to moderate.
    • The lighting level at the steps during performances is low to moderate.
    • The steps are not clearly illuminated during performances.
  • Theatre Area Information View
    • This information refers to the Dress Circle.
    • The type of flooring in the seating area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are flip-down seats with armrests on both sides.
    • The width of the rows of seating is 59cm.
    • The lighting level before and after performances is low.
    • The nearest accessible toilet is located at basement level.
    • There is not step free access to a row/rows of seating.
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The steps are not clearly illuminated during performances.
  • Designated Seating Area(s) View
    • There is not designated seating available in this area.
    • The nearest designated seating to this area is located at the rear of the stalls.
    • Although lighting is brighter before and after the performance, lighting is still low.

Eating and Drinking (The American Bar - First Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the first floor.
    • There is stepped access to the bar.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is bar snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 104cm.
    • The type of flooring in this area is carpet and wood.
    • The lighting levels are good.
  • Tables and Seating View
    • The bar is open one hour before the performance.

Standard Toilet(s) (American Bar - First Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The male toilet is located off the American Bar.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 1m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located off the American Bar.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.