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The Piano Works - West End

47 Whitcomb Street, Off Wardour Street, London, WC2H 7DH

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Access Guide

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Summary

Getting Here (Piccadilly Circus)

Opening Times

  • Monday Closed.
  • Tuesday Closed.
  • Wednesday 17:00 - 01:00.
  • Thursday 17:00 - 01:00.
  • Friday 17:00 - 03:00.
  • Saturday 12:00 - 03:00.
  • Sunday Closed.
  • Comments View
    • The venue is available for private hire on Monday's and Tuesday's.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

On Street Parking

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Whitcomb Street.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours only.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Whitcomb Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Piano Works'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 148cm (4ft 10in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 118cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right as you enter the main entrance.
    • The stairs are approximately 6m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the mezzanine floor.
    • The floors which are accessible by stairs are ground floor, mezzanine and basement.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are the cloakroom on the mezzanine floor.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the main entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 4m (4yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and basement.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Counter (Cloakroom - Mezzanine Floor)

  • Counter View
    • The counter is located on the mezzanine floor.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • The lighting levels at the counter are low to moderate.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Comments View
    • The cloakroom is located on the mezzanine floor and can only be accessed via the stairs.

Ramp(s) or Slope(s) (Lift - Basement to The Piano Works Bar and Seating Area)

  • There is a ramp/slope located ahead and to the right when exiting the lift.
  • The ramp/slope is used to access The Piano Works bar and seating area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 105cm (3ft 5in).
  • The lighting levels at the ramp/slope are low to moderate.

Eating and Drinking (The Piano Works - Restaurant / Bar)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located at basement level.
    • There is ramped/sloped access to the restaurant/bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a counter where food and drink can be ordered and full table service.
    • Menu types include: handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 106cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is concrete.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 74cm.
    • The surface height of the lowest table is 53cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables and booths.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.
    • Access to the additional seating area is via 1 to 2 medium height steps.
    • There is also a service bar located at the rear of the basement.
      Eight portable metal ramps are available for large parties on request.

Step(s) (Raised Seating Area and Additional Bar)

  • There is a/are step(s) located beyond the dancefloor and stage.
  • The step(s) is/are used to access raised seating area, additional bar and standard toilets.
  • There is/are 1 to 2 steps step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

Accessible Toilet(s) (The Piano Works)

  • Location and Access View
    • This accessible toilet is located at the rear of the stage.
    • This accessible toilet is approximately 24m (26yd 9in) from the lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 142cm x 200cm (4ft 8in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste disposal bin and a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is not a towel dispenser.
    • There is not a hand dryer.

Standard Toilet(s) (The Piano Works)

  • Toilet Facilities View
    • The female and male toilets are located at the rear of the stage.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The female and male toilets are located next to the bar at the rear of the dancefloor.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.