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Rialto

3-4 Coventry Street, London, W1D 6BL

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Access Guide

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Introduction

  • The Rialto is a Grosvenor Casino in the heart of London’s West End.
  • It is located in a Grade II listed building which has recently been refurbished to showcase its character features and celebrate its former heritage as a cinematographic theatre built in London in 1913.
  • The Casino is open 24 hours per day.
  • The main room is located on the raised section of the ground floor. There is a platform lift in the foyer which can be used to bypass the steps leading up to it.
  • There is then stepped access up to the upper levels. There is a fold down platform lift which can be used to give access to the VIP Lounge on the first floor. This is in a staff area so use should be requested in advance.
  • For more information on Piccadilly Circus please click here.

Getting Here (Piccadilly Circus)

Opening Times

  • The venue is open 24hrs.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Casino on Coventry Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Casino'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 186cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • There is not a level landing at the top of the ramp/slope.
    • Please contact the doorman for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
  • Comments View
    • The width of the portable ramp is 75cm.
    • There is a slight slope beyond the entrance, leading up to the reception desk (shown in photograph 6).

Reception

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is ramped/sloped access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet and vinyl.

Step(s) (Reception to Main Casino and Bar)

  • There is a/are step(s) located in the reception foyer just beyond the main entrance.
  • The step(s) is/are used to access the main casino and bar area on the ground floor.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (Reception to Main Casino and Bar)

  • There is a lift for public use.
  • The lift is located just beyond the main entrance, to the right of the steps.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the main entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 82cm (2ft 8in).
  • The dimensions of the lift are 80cm x 135cm (2ft 7in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Casino (Main Casino and Bar)

  • Access View
    • There are doors to access this area.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are permanently held open.
    • The width of the door opening is 112cm (3ft 8in).
  • Gaming Area View
    • Games and facilities in this area include; Blackjack, Roulette, Slot Machines, a Bar and a Cashier Counter.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The playing tables are at different heights.
    • The surface height of the lowest playing tables is 78cm and the underside height is 68cm.
    • The surface height of the highest playing tables is 103cm and the underside height is 93cm.
    • The surface height of the drinks tables is 50cm.
    • Seating in this area includes; chairs with no armrests and stools.
    • The type of flooring is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 90cm to 140cm.
    • Lighting levels are moderate to good.

Eating and Drinking (Main Casino Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located at the rear of the main casino area on the ground floor.
    • There is step-free access, via lift, to the bar.
  • Service and Menus View
    • There is full table service.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is bar meals.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 115cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is laminate.
    • The lighting levels are low to moderate.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • Staff are unable to make a table accessible to wheelchair users.
    • The standard height for the underside of dining tables is 108cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables and high stools.
    • The type of flooring in this area is carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located at the rear of the foyer.
    • The stairs are approximately 8m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The area(s) on the floors which are not accessible is/are the slot machine area on the second floor.

Casino (First Floor - VIP Lounge)

  • Access View
    • There are doors to access this area.
    • The door(s) open(s) away from you (push).
    • The door(s) may be difficult for some to open.
    • The width of the door opening is 80cm (2ft 7in).
  • Gaming Area View
    • Games and facilities in this area include; Blackjack, Roulette and a Bar.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The playing tables are at different heights.
    • The surface height of the lowest playing tables is 79cm and the underside height is 69cm.
    • The surface height of the highest playing tables is 103cm and the underside height is 93cm.
    • Seating in this area includes; stools.
    • The type of flooring is carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are moderate to good.

Casino (Second Floor - Slots Floor)

  • Access View
    • There are doors to access this area.
    • The door(s) open(s) both ways.
    • The door(s) may be difficult for some to open.
    • The width of the door opening is 118cm (3ft 10in).
  • Gaming Area View
    • Games and facilities in this area include; Slot Machines.
    • The type of flooring is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 90cm to 140cm.
    • Lighting levels are moderate to good.

Step(s) (Smoking Balcony)

  • There is a/are step(s) located just off the first floor landing of the main staircase.
  • The step(s) is/are used to access a smoking balcony.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Standard Toilet(s) (Female - Ground Floor)

  • Toilet Facilities View
    • The female toilet is located on the left before the Casino and bar.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 96cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Step(s) (Main Casino to VIP Lounge)

  • There is a/are step(s) located off the casino on the ground floor.
  • The step(s) is/are used to access The VIP Lounge.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • These stairs are not in a public area and used only for wheelchair access to the VIP Lounge.
    • The standard way to access the VIP Lounge is via the main staircase.

Lift (Main Casino to VIP Lounge)

  • There is a lift for public use.
  • The lift is located off the Casino / bar (staff area) on the ground floor.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 22m (24yd 2in) from the reception lift.
  • The lift is a stair lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The clear door width is 73cm (2ft 5in).
  • The dimensions of the lift are 80cm x 90cm (2ft 7in x 2ft 11in).
  • The lighting levels in the lift are low to moderate.
  • Comments View
    • These stairs are not in a public area and used only for wheelchair access to the VIP Lounge.
    • The standard way to access the VIP Lounge is via the main staircase.

Step(s) (VIP Lounge to Standard Toilets)

  • There is a/are step(s) located at the rear of the VIP Lounge.
  • The step(s) is/are used to access standard toilets.
  • There is/are 18 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Accessible Toilet(s) (Ground Floor)

  • Location and Access View
    • This accessible toilet is located on the right before the Casino and bar.
    • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
    • There is step-free access to the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from members of staff.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 96cm (3ft 2in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 118cm x 230cm (3ft 10in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is not a lateral transfer space.
    • There is a spatula type lever flush.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (VIP Lounge)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female and male toilets are located at the rear of the VIP Lounge.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 96cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Standard Toilet(s) (Second Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located on the second floor.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 98cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The male toilet is located off the second floor landing.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 96cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Step(s) (Standard Male Toilets - Second Floor)

  • There is a/are step(s) located off the second floor landing.
  • The step(s) is/are used to access the standard male toilets.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.