You are on Introduction. Skip to the next section.

Introduction

• The Rialto is a Grosvenor Casino in the heart of London’s West End.
• It is located in a Grade II listed building which has recently been refurbished to showcase its character features and celebrate its former heritage as a cinematographic theatre built in London in 1913.
• The Casino is open 24 hours per day.
• The main room is located on the raised section of the ground floor. There is a platform lift in the foyer which can be used to bypass the steps leading up to it.
• There is then stepped access up to the upper levels. There is a fold down platform lift which can be used to give access to the VIP Lounge on the first floor. This is in a staff area so use should be requested in advance.
• For more information on Piccadilly Circus please click here.

You are on Getting Here (Piccadilly Circus). Skip to the next section.

Getting Here (Piccadilly Circus)

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• By Bus View
  • There are bus stops located on Regent Street/St James's Street, Piccadilly, Regent Street, Shaftesbury Avenue, Coventry Street and Haymarket.
    All London buses have ramp access and dedicated spaces for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
    The accessible entrance is from the park at the rear of the station.
    Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
    Leicester Square Station is served by the Piccadilly and Northern Line Services.
    Both stations are accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Charing Cross has step-free access to all platforms.
    Staff are available to assist with ramps between the platform and the train.
  • For more information on access and facilities at Charing Cross Station please click here (opens new tab).
• By Road View
  • Piccadilly Circus can be accessed from Piccadilly, Regent Street, Haymarket and Coventry Street.
    Piccadilly Circus is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
    It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles).
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    The nearest public car parks are Q-Park Leicester Square, located off Whitcomb Street and NCP Brewers Street.
    There are 3 Blue Badge bays within Q-Park Leicester Square.
    On street Blue Badge bays are located on Whitcomb Street and Jermyn Street.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • A London taxi can be hailed in any location or summoned by phone.
    There are taxi ranks located off many side roads from Piccadilly Circus, these include; Regent Street/St James's Street, Piccadilly, Regent Street, Shaftesbury Avenue, Haymarket, Jermyn Street, Air Street, Coventry Street, Oxendon Street, Whitcomb Street and Wardour Street.
• By River View
  • 6 TfL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at 3 piers.
    Please see the TfL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable routes.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the Casino on Coventry Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Casino'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 186cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • Please contact the doorman for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.
• Comments View
  • The width of the portable ramp is 75cm.
  • There is a slight slope beyond the entrance, leading up to the reception desk (shown in photograph 6).

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter.
  • The reception point is approximately 3m (3yd 10in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is ramped/sloped access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet and vinyl.

You are on Step(s) (Reception to Main Casino and Bar). Skip to the next section.

Step(s) (Reception to Main Casino and Bar)

• There is a/are step(s) located in the reception foyer just beyond the main entrance.
• The step(s) is/are used to access the main casino and bar area on the ground floor.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Reception to Main Casino and Bar). Skip to the next section.

Lift (Reception to Main Casino and Bar)

• There is a lift for public use.
• The lift is located just beyond the main entrance, to the right of the steps.
• The lift is clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the main entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 82cm (2ft 8in).
• The dimensions of the lift are 80cm x 135cm (2ft 7in x 4ft 5in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Casino (Main Casino and Bar). Skip to the next section.

Casino (Main Casino and Bar)

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• Access View
  • There are doors to access this area .
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The width of the door opening is 112cm.
• Gaming Area View
  • Games and facilities in this area include; Blackjack, Roulette, Slot Machines, a Bar and a Cashier Counter.
  • Staff at tables can assist customers in playing.
  • There is room for wheelchair users to manoeuvre throughout this area.
  • The playing tables are at different heights.
  • The surface height of the lowest playing tables is 78cm and the underside height is 68cm.
  • The surface height of the highest playing tables is 103cm and the underside height is 93cm.
  • The surface height of the drinks tables is 50cm.
  • Seating in this area includes; chairs with no armrests and stools.
  • The type of flooring is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The slot machine controls range from 90cm to 140cm.
  • Lighting levels are moderate to good.

You are on Eating and Drinking (Main Casino Bar). Skip to the next section.

Eating and Drinking (Main Casino Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the rear of the main casino area on the ground floor.
  • There is step-free access, via lift, to the bar.
• Service and Menus View
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is bar meals.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 115cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • The lighting levels are low to moderate.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • Staff are unable to make a table accessible to wheelchair users.
  • The standard height for the underside of dining tables is 108cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also high tables and high stools.
  • The type of flooring in this area is carpet.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located at the rear of the foyer.
  • The stairs are approximately 8m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the slot machine area on the second floor.

You are on Casino (First Floor - VIP Lounge). Skip to the next section.

Casino (First Floor - VIP Lounge)

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• Access View
  • There are doors to access this area .
  • The door(s) open(s) away from you (push).
  • The door(s) may be difficult for some to open.
  • The width of the door opening is 80cm.
• Gaming Area View
  • Games and facilities in this area include; Blackjack, Roulette and a Bar.
  • Staff at tables can assist customers in playing.
  • There is room for wheelchair users to manoeuvre throughout this area.
  • The playing tables are at different heights.
  • The surface height of the lowest playing tables is 79cm and the underside height is 69cm.
  • The surface height of the highest playing tables is 103cm and the underside height is 93cm.
  • Seating in this area includes; stools.
  • The type of flooring is carpet.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.

You are on Casino (Second Floor - Slots Floor). Skip to the next section.

Casino (Second Floor - Slots Floor)

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• Access View
  • There are doors to access this area .
  • The door(s) open(s) both ways.
  • The door(s) may be difficult for some to open.
  • The width of the door opening is 118cm.
• Gaming Area View
  • Games and facilities in this area include; Slot Machines.
  • The type of flooring is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The slot machine controls range from 90cm to 140cm.
  • Lighting levels are moderate to good.

You are on Step(s) (Smoking Balcony). Skip to the next section.

Step(s) (Smoking Balcony)

• There is a/are step(s) located just off the first floor landing of the main staircase.
• The step(s) is/are used to access a smoking balcony.
• There is/are 4 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Female - Ground Floor). Skip to the next section.

Standard Toilet(s) (Female - Ground Floor)

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• Toilet Facilities View
  • The female toilet is located on the left before the Casino and bar.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 96cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Step(s) (Main Casino to VIP Lounge). Skip to the next section.

Step(s) (Main Casino to VIP Lounge)

• There is a/are step(s) located off the casino on the ground floor.
• The step(s) is/are used to access The VIP Lounge.
• There is/are 14 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

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• Comments View
  • These stairs are not in a public area and used only for wheelchair access to the VIP Lounge.
  • The standard way to access the VIP Lounge is via the main staircase.

You are on Lift (Main Casino to VIP Lounge). Skip to the next section.

Lift (Main Casino to VIP Lounge)

• There is a lift for public use.
• The lift is located off the Casino / bar (staff area) on the ground floor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 22m (24yd 2in) from the reception lift.
• The lift is a stair lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The clear door width is 73cm (2ft 5in).
• The dimensions of the lift are 80cm x 90cm (2ft 7in x 2ft 11in).
• The lighting levels in the lift are low to moderate.

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• Comments View
  • These stairs are not in a public area and used only for wheelchair access to the VIP Lounge.
  • The standard way to access the VIP Lounge is via the main staircase.

You are on Step(s) (VIP Lounge to Standard Toilets). Skip to the next section.

Step(s) (VIP Lounge to Standard Toilets)

• There is a/are step(s) located at the rear of the VIP Lounge.
• The step(s) is/are used to access standard toilets.
• There is/are 18 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Accessible Toilet(s) (Ground Floor). Skip to the next section.

Accessible Toilet(s) (Ground Floor)

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• Location and Access View
  • This accessible toilet is located on the right before the Casino and bar.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lift.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from members of staff.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 118cm x 230cm (3ft 10in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is not a lateral transfer space.
  • There is a spatula type lever flush.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (VIP Lounge). Skip to the next section.

Standard Toilet(s) (VIP Lounge)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the VIP Lounge.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 96cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The female toilet is located on the second floor.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 98cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The male toilet is located off the second floor landing.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 96cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Step(s) (Standard Male Toilets - Second Floor). Skip to the next section.

Step(s) (Standard Male Toilets - Second Floor)

• There is a/are step(s) located off the second floor landing.
• The step(s) is/are used to access the standard male toilets.
• There is/are 14 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.