Access Guide
Introduction
- The theatre is situated on cobbled streets which are steep and not easily accessible to wheelchair users.
- It is possible to drop-off directly outside the building in Castle Street, although the street is narrow here.
- Tickets are ordered and collected from the bar, as there is no longer a separate box office.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Plymouth.
- The venue is situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Plymouth.
Opening Times (Box Office)
- Monday 11:00 - 16:00.
- Tuesday 11:00 - 16:00.
- Wednesday 11:00 - 16:00.
- Thursday 11:00 - 16:00.
- Friday 11:00 - 18:00.
- Saturday Closed.
- Sunday Closed.
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Comments
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- Theatre opening times vary according to performances taking place.
- There is no separate Box Office. Tickets are ordered and collected from the Bar.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The car park is located in Lambhay Hill.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The photographs shows the streets outside the building.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The width of the door opening is 106cm (3ft 6in).
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Comments
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- The automatic door is push pad operated.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located immediately beyond the entrance.
- There is / are 9 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- There is a standard and / or platform lift to access this service.
Lift
- There is a lift for public use.
- The lift is located immediately beyond the entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1.
- The lift is 3m (9ft 10in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 100cm x 150cm (3ft 3in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The controls are 90cm to 116cm in height.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The steps immediately beyond the entrance can be overcome via this lift.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the building.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting level is medium.
Restaurant Bar Internal (B-Bar)
- The following information is for the bar.
- Once inside, there is level access to the service.
- Food is available from the bar.
- Full table service is available.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 3m (3yd 10in) from the lift.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Thai.
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Comments
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- Plastic cups, cutlery and straws not available.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located in the front row.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit beside the patron.
- It is 25m (27yd) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing system is a fixed loop.
- Staff are trained to use the hearing system.
- The rows suitable for hearing assistance systems are all rows.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- The accessible toilet is 8m (26ft 3in) from the lift.
- The accessible toilet is located to the rear of the box office.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 146cm x 220cm (4ft 9in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- No emergency alarm fitted in the cubicle.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a low colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- Lighting levels are bright.
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Comments
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- An additional adapted toilet, with identical specifications, is available on the 1st floor.
- Baby change facilities are located within the venue.
- The baby change facilities are located in both adapted toilets.
- The height of the baby change table once extended is 95cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located at the rear of the building.
- The female toilets are 8m (26ft 3in) from the lift.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located at the rear of the building.
- The male toilets are 10m (32ft 10in) from the lift.
- Inside the venue, there is not level access to the male toilet.
- Lighting levels are bright.
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Comments
View
- The photographs show the standard male toilet.
Level Change (Standard Male Toilet)
- There are steps to access this area / service.
- The steps are located leading into the toilet.
- There is / are 1 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do not have handrails.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.