Access Guide
Introduction
- Reception is manned 24 hours per day.
- Reception is situated on the 1st floor.
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Plymouth.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located in the basement of the building.
- The car park type is underground.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 525cm (11ft 6in x 17ft 3in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 24m (26yd 9in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- A video intercom is provided in the car park for guests who require assistance.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located in front of the main entrance.
- There is/are 6 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- There are stairs beyond the entrance to the reception.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located in Armada Way.
- There is ramped/sloped or stepped access at this entrance.
- The height of the intercom is 100cm (3ft 3in).
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up.
- The width of the ramp/slope is 120cm (3ft 11in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Reception
- The desk/counter is 10m (10yd 2ft) from the lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/09/2023.
- The hearing assistance system was working at the time of testing.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/09/2023.
- The hearing assistance system was working at the time of testing.
- This venue does play background music.
- Music is played in the reception area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Eating and Drinking (Bar)
- The following information is for the bar.
- The bar is located on the ground floor.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 6m (6yd 1ft) from the lift.
- The distance between the floor and the lowest table is 30cm (12in).
- The distance between the floor and the highest table is 104cm (3ft 5in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held and wall.
- Menus are available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a small drinks menu on the wall to the right of the bar as well as the hand held ones.
- The bar is 112cm high.
- There is additional seating for the bar accessed via 2 medium, clearly marked steps.
Eating and Drinking (Restaurant)
- The following information is for the restaurant.
- The restaurant is located on the ground floor.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the bar.
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Fine Dining.
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Comments
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- The open plan entrance to the restaurant is in the bar area.
- There is a self-service counter where you can help yourself to juice and assorted foods which is 87cm high.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3 and 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located in the foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3 and 4.
- The lift is approximately 10m (10yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 130cm (4ft 7in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- There are 2 identical lifts in the same location.
Room
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General Information
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- The Tourist Board rating is 4.
- There are 135 rooms in total.
- There are 0 standard ground floor rooms.
- There are 134 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
- There is / are 1 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 25m (27yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 135.
- The width of the door is 84cm (2ft 9in).
- The room door is push pad activated.
- The height of the bed is 62cm (2ft).
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
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Accessible Ensuite
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- The width of the door to the ensuite is 86cm (2ft 10in).
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 290cm x 150cm (9ft 6in x 4ft 11in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 200cm (6ft 7in).
- There is not a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the right.
- The toilet seat is 82cm (2ft 8in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The tap type is lever.
- There is not a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 50cm (1ft 8in).
- The tap type is twist/turn.
- There is a mixer tap.
- There is a shower over the bath.
- The shower head height is adjustable.
- The shower control type is twist/turn.
- There are handrails available for the bath.
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Wheel In Shower
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- There is not a wheel in shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is medium.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is medium.
- The colour contrast between the external ensuite door and wall is low.
- Lighting levels in the room are moderate to good.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is low.
- The colour contrast between the walls and floor in the ensuite is low.
- The colour contrast between the dropdown rails and wall is low.
- The colour contrast between the grab rails and wall is medium.
- Lighting levels in the ensuite are moderate to good.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
- Other sensory auxiliary aids available are a portable text phone and a large button telephone.
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are In rooms.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 0.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
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Comments
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- The accessible room door is activated automatically via key card.
- The sink is height adjustable.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the accessible entrance.
- This accessible toilet is located in the ground floor foyer, to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 140cm x 180cm (4ft 7in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 78cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, clinical waste and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 75cm (2ft 6in).
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Comments
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- A code is required to use the facility, which is available from staff.
- The height of the keypad to enter the code is 130cm.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the foyer, to the left as you enter.
- The female and male toilets are approximately 14m (15yd 11in) from the acessible entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Comments
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- Additional standard toilets are available in the reception area on the 1st floor.
Additional Info
- Documents are available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- There is a manual wheelchair available to borrow, which is stored in the reception area.
- The tactile/Braille plan shows the location of the adapted room in relation to fire escapes.
- The photograph shows the bath in the accessible room.