You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • This is a hotel with a restaurant, bar, meeting rooms and function rooms.
  • There are 72 bedrooms in total.
  • There is step-free level access to all bedrooms.
  • There is 1 bedroom with adaptations.
  • The bedroom with adaptations has an ensuite with a bath.
  • Dogs are welcomed at this venue.
  • Shared facilities include: toilets.
• Parking and Public Transport View
  • The venue has its own car park.
  • There is a drop-off point.
  • The nearest train station is Plymouth.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is a stepped entrance on Millbay Road.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: the male toilets on the ground floor.
  • Access throughout may include manual doors.
  • The ground, first, second, third, fourth and fifth floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the ground floor, to the left of reception.
  • The toilet with adaptations has a right hand transfer space.
  • The female step-free toilet facilities are located on the ground floor, to the left from reception.
  • The male and female step-free toilet facilities are located on the first floor.
  • The male toilet facilities are located on the ground floor, to the right from reception.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located outside the front of the hotel on Millbay Road.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Entrance (Accessible Entrance - First Floor). Skip to the next section.

Entrance (Accessible Entrance - First Floor)

• This entrance is located in the car park at the rear of the hotel.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 85cm.
• The door has a high visual contrast.
• The accessible entrance gives access to level 1 of the hotel.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located opposite reception.
• The distance from the accessible entrance is 15m.
• The most accessible route to the lift has slight ramps or slopes.
• The ground, first, second, third, fourth and fifth floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 77cm.
• The internal dimensions of the lift are 75cm (width) x 110cm (depth).
• The internal lift control buttons have a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right of reception.
• The ground, first, second, third, fourth and fifth floors can be accessed by these stairs.
• There are 16 steps between floors.
• The steps have some clear markings and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Reception. Skip to the next section.

Reception

• The reception is located in the ground floor foyer.
• The distance from the lift is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have stepped access: the male toilets on the ground floor.
• Some flooring is patterned.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: armchairs and sofas.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Access View
  • The restaurant is located to the right of reception, at the end of the corridor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 190cm.
• Service View
  • This area has designated seating.
  • Full table service is available.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.

You are on Eating and Drinking (Cian Bar). Skip to the next section.

Eating and Drinking (Cian Bar)

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• Location and Access View
  • Cian Bar is located on the ground floor, to the left of reception.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 85cm.
• Service View
  • This area has a bar where drinks can be ordered and designated seating.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and sofas.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Lounge. Skip to the next section.

Lounge

• The lounge is located to the left of the reception.
• There is step-free level access into the lounge.
• There are double manual doors with a medium visual contrast.
• The doors are permanently held open.
• The width of the opening is 88cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the lounge includes: armchairs and sofas.
• Furniture available in the lounge includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (Lounge Bar). Skip to the next section.

Eating and Drinking (Lounge Bar)

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• Location and Access View
  • The Lounge Bar is to the left of reception and opposite the Cain bar.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a medium visual contrast.
  • The doors open away from you.
  • The width of the opening is 112cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left from reception.
  • The distance from the lift is 15m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 93cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 175cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 102cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 82cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There is one coat hook.
  • The coat hook is 170cm from the floor.
  • The height of the baby change facility when in use is 85cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Millbay Meeting Room). Skip to the next section.

Room (Millbay Meeting Room)

• The room is located on the second floor, to the left after exiting the lift.
• The distance from the lift is 21m.
• The most accessible route to the room has step-free level access and manual doors.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The width of the opening is 138cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Bedroom and Ensuite with Adaptations (Room 108). Skip to the next section.

Bedroom and Ensuite with Adaptations (Room 108)

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• Bedroom Access View
  • The bedroom surveyed is located on the first floor.
  • The distance from the lift is 13m.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 90cm.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 76cm.
• Bedroom Features View
  • The bedroom has twin beds.
  • The top of the mattress is 58cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring is patterned.
  • The following is available in this bedroom: a chair without armrests, an armchair, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This bedroom does not have an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low visual contrast.
  • The width of the door opening to the ensuite is 79cm.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 168cm (width) x 192cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 66cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 82cm from the floor.
  • The wash basin has a lever tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is no emergency alarm.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a bath with an overhead shower.
  • The height of the side of the bath from floor level is 44cm.
  • The bath controls are lever.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a shower seat.
  • The shower seat is 22cm from the floor.
  • There is a grab rail for the shower.
  • The shower grab rail has a medium visual contrast.

You are on Standard Bedroom and Ensuite (Room 304). Skip to the next section.

Standard Bedroom and Ensuite (Room 304)

• The bedroom surveyed is located on the third floor.
• The distance from the lift is 15m.
• The most accessible route to the bedroom has step-free level access.
• There is step-free level access into the bedroom.
• There is numbered signage on or near the door.
• There is a key fob/card reader at a height of 90cm.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 81cm.
• The bedroom has a double bed.
• The top of the mattress is 73cm from the floor.
• The space under the bed is 22cm from the floor.
• There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
• The following is available in this bedroom: a chair with armrests, an armchair, a sofa, wardrobes for seated users, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is step-free level access into the ensuite.
• The ensuite door opens outwards and has a medium visual contrast.
• The width of the door opening is 71cm.
• Internally the door has a low visual contrast.
• The dimensions of the ensuite are 132cm (width) x 280cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not a lateral transfer space next to the toilet.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
• The wash basin has a twist/turn tap.
• The toilet roll holder has a low visual contrast.
• Additional features include: a mirror, a coat hook and a shelf.
• The ensuite has a pedal bin.
• The walls and floor have a low visual contrast.
• Lighting levels were even at the time of the survey.
• The ensuite has a shower cubicle and a bath.
• The bath controls are twist/turn.
• There is a fixed height shower head.
• The shower controls are twist turn mixer.