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ELM Wellbeing Hub

Leypark Walk, Plymouth, PL6 8UE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right after you enter the building.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located to the right after you enter the building.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the female toilets and toilets with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of the building, off Leypark Walk.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front the building, off Leypark Walk.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The width of the opening is 72cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • When both doors are open the opening width is 147cm.
  • There is a second set of double manual doors, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The second set of doors open towards you.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • When both doors are open the opening width is 153cm.
  • There is step-free access via a very easy slope as you enter.

Reception

  • The reception is located to the right after you enter the building.
  • The distance from the entrance is 4m.
  • There is step-free access via a very easy slope to reception.
  • The slope has a slight gradient.
  • The height of the reception desk is 100cm.
  • There is not a lowered section at the desk.
  • The reception has windows, glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.

Getting Around

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The visual contrast between the walls and floor varies between low and high.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Room (Meeting Room)

  • The room is located to the right after you enter the building.
  • The distance from the entrance is 17m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 70cm.
  • When both doors are open the opening width is 125cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is also a television and a whiteboard in this room.

Room (Activity Room)

  • The room is located straight ahead after you enter the building.
  • The distance from the entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The width of the opening is 79cm.
  • When both doors are open the opening width is 162cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the stage area at one end of the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Eating and Drinking

  • Location and Access View
    • The café is to the left after you enter the building.
    • The most accessible route has steps.
    • There are 3 steps with handrails on both sides.
    • The handrails are not easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm .
    • The height of the highest step is 16cm.
    • The depth of the steps is between 30cm and 45cm.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the right after you enter the café.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 99cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Outdoor Spaces

  • The following is available in this area: outdoor seating.
  • Outdoor areas consist of block paving.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the lower level outdoor area.
  • Playground View
    • There is a single step down to access the outside area from the building.
    • There are five steps with faded markings and no handrails to access the lower level outside area.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right after you enter the building.
    • The distance from the entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 131cm (width) x 179cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 125cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 83cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.