You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a community support hub with multiple services.
  • Facilities available in the venue include: bookable meeting room, activity rooms, kitchen, organised activities for parents, families and young people.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking and a public car park nearby.
  • The name of the nearest car park is Whitleigh Green.
  • The nearest train station is St Budeaux Victoria Road.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • The first and second floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Documents are available in the following formats: large print.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the ground floor, to the right of the reception desk.
  • The toilet with adaptations has a left hand transfer space.
  • Ambulant toilet facilities are located within the toilet with adaptations.
  • The male and female step-free standard toilet facilities are located on the ground floor and on the second floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.
• Public Car Parks View
  • There is a public car park located off Budshead Road.
  • The name of the car park is Whitleigh Green.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building, on Whitleigh Gardens.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The slope bypasses the steps.
• There are 11 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 14cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single manual door at this entrance.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens towards you.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a second single manual door.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The second door opens towards you.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located straight ahead after you enter the building.
• The distance from the entrance is 6m.
• There is step-free level access to reception.
• The height of the reception desk is 115cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is background noise which varies depending on the time of day.
• Wayfinding signage is provided.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels were even at the time of the survey.

You are on Room (Activity Room - Community - Ground Floor). Skip to the next section.

Room (Activity Room - Community - Ground Floor)

• The room is located on the ground floor, to the right of the reception desk.
• The distance from the reception desk is 3m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The doors open away from you.
• The width of the opening is 157cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a serving hatch to the kitchen, with a height of 98cm.
• There is a door to the kitchen, which opens away from you and has a width of 76cm.

You are on Room (Meeting Room - Cherry Blossom - First Floor). Skip to the next section.

Room (Meeting Room - Cherry Blossom - First Floor)

• The room is located on the first floor, left after you exit the lift.
• The distance from the lift is 21m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Meeting Room - Holly - First Floor). Skip to the next section.

Room (Meeting Room - Holly - First Floor)

• The room is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 21m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Activity Room - Sycamore - First Floor). Skip to the next section.

Room (Activity Room - Sycamore - First Floor)

• The room is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 7m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables and coffee tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.

You are on Consultation / Medical Room. Skip to the next section.

Consultation / Medical Room

• There are 4 consultation/medical rooms available.
• The room surveyed was; the Counselling Room.
• The room is located on the second floor.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and height adjustable chairs.
• Furniture available in the room includes: tables and desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Kitchen. Skip to the next section.

Kitchen

• The kitchen is located on the ground floor, to the right of the reception desk.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The work surface is 94cm from the floor.
• A lowered work surface is available.
• The lowered work surface is 84cm from the floor.
• Overhead and under counter cupboards are available.
• The hob is 95cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 95cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a freezer, a microwave, a toaster and an air fryer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located behind the reception desk.
• The distance from the reception desk is 6m.
• The most accessible route to the lift has step-free level access and manual doors.
• The ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 134cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located behind the reception desk.
• There is a single manual door to access the stairwell.
• The ground, first and second floors can be accessed by these stairs.
• There are 17 steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, to the right of the reception desk.
  • The distance from the reception desk is 14m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and numbered signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 78cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 254cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 203cm (from the side of the toilet pan).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 81cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 101cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shower with Adaptations (Within Ground Floor Toilet with Adaptations). Skip to the next section.

Shower with Adaptations (Within Ground Floor Toilet with Adaptations)

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• Location and Access View
  • The shower surveyed is located within the ground floor toilet with adaptations.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 90cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.