You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • This is a community support hub comprised of a main building and an Annex.
  • Services available in the venue include: Hearing and sight resources, meeting rooms.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Plymouth.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and narrow walkways.
  • The first floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Sensory, careers assessment, BSL levels 2 and 3 and sighted.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located within the annex building, and the ground floor of the main building.
  • All toilets with adaptations have a left hand transfer space.
  • Ambulant toilet facilities are located within the toilet with adaptations in the main building.
  • The male and female step-free standard toilet facilities are located on the ground floor in the main building.
  • The male and female standard toilet facilities are located on the mezzanine.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations in the main building.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located to the rear and front of the main building.
  • The car park is open air/surface.
  • The car park surface consists of concrete.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted but have no markings.
  • The nearest designated bay is 40m from the main building entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • The Blue Badge parking spaces are in the rear car park next to the Annex.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Building). Skip to the next section.

Entrance (Main Building)

• This entrance is located at the front of the building, on Mannamead Road.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient with resting areas.
• The ramp is between 75cm and 150cm wide with a handrail on the right going up.
• There is a single automatic door at this entrance.
• The door opens away from you.
• The width of the opening is 72cm.
• The door has a medium visual contrast.
• There is a push pad or push button to exit at a height of 111cm.
• There is a second doorway opening with no door after the external entrance door, as shown in the photographs.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the opening.
• There is step-free level access as you enter.

You are on Entrance (Annex). Skip to the next section.

Entrance (Annex)

• This entrance is located at the front of the annex, which is behind the main building.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The doors open towards you.
• The width of the opening is 142cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception (Main Building). Skip to the next section.

Reception (Main Building)

• The reception is located straight ahead after you enter the building.
• The distance from the main building entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• There is not a lowered section at the desk.
• The reception has windows.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and armchairs.

You are on Getting Around (Main Building). Skip to the next section.

Getting Around (Main Building)

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have stepped access: the mezzanine floor.
• Access throughout may include manual doors and narrow walkways.
• The visual contrast between the walls and floor varies between low and high.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Annex - Mercer Room). Skip to the next section.

Room (Annex - Mercer Room)

• The room is located to the left after you enter annex building.
• The distance from the annex entrance is 4m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a low visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The doors open away from you.
• The width of the opening is 148cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• Some seating is fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Annex - Cole Room). Skip to the next section.

Room (Annex - Cole Room)

• The room is located straight ahead after you enter annex building.
• The distance from the annex entrance is 5m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 79cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests, armchairs and sofas.
• Furniture available in the room includes: tables.
• Some seating is fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Room (Ground Floor - Large Meeting Room). Skip to the next section.

Room (Ground Floor - Large Meeting Room)

• The room is located on the ground, to the rear of the main building.
• The distance from the reception desk is 13m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 85cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Resource Centre - Sight Room). Skip to the next section.

Room (Resource Centre - Sight Room)

• The room is located on the ground floor of the main building.
• The distance from the reception desk is 9m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door opens away from you.
• The width of the opening is 89cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• Furniture available in the room includes: desks.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Room (Resource Centre - Hearing Room). Skip to the next section.

Room (Resource Centre - Hearing Room)

• The room is located on the ground floor of the main building.
• The distance from the reception desk is 15m.
• The most accessible route to the room has step-free level access and narrow walkways.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• Furniture available in the room includes: desks.
• The desks are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Sensory Room). Skip to the next section.

Room (Sensory Room)

• The room is located on the ground floor of the main building.
• The distance from the reception desk is 10m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• The desks are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Room (Ground Floor - Small Meeting Room). Skip to the next section.

Room (Ground Floor - Small Meeting Room)

• The room is located on the ground floor of the main building.
• The distance from the reception desk is 18m.
• The most accessible route to the room has step-free level access and narrow walkways.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Kitchen (Ground Floor). Skip to the next section.

Kitchen (Ground Floor)

• The kitchen is located on the ground floor.
• There is step-free level access into the kitchen.
• There is a single manual door with a medium visual contrast.
• The door opens away from you.
• The width of the opening is 67cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 90cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• A lowered hob is not available.
• The sink is 90cm from the floor.
• A lowered sink is not available.
• The sink has a lever tap.
• Facilities within the kitchen include a fridge, a microwave and a kettle.
• Lighting levels were even at the time of the survey.

You are on Lift (Platform - Main Building). Skip to the next section.

Lift (Platform - Main Building)

• The lift surveyed is located straight ahead and left from the reception desk.
• This lift is a platform lift.
• The distance from the reception desk is 7m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground and first floors of the main building are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 108cm (width) x 147cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (Main Building). Skip to the next section.

Stairs (Main Building)

• The stairs surveyed are located straight ahead after you leave the reception desk.
• There is a permanently held open door to access the stairwell.
• The ground, mezzanine and first floors can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have a handrail on the right going up.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (First Floor - Large Meeting Room). Skip to the next section.

Room (First Floor - Large Meeting Room)

• The room is located on the first floor of the main building, left after you exit the lift.
• The distance from the main building lift is 3m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The width of the opening is 82cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Room (First Floor - Small Meeting Room). Skip to the next section.

Room (First Floor - Small Meeting Room)

• The room is located on the first floor of the main building, left after you exit the lift.
• The distance from the main building lift is 5m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 82cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Kitchen (First Floor). Skip to the next section.

Kitchen (First Floor)

• The kitchen is located on the first floor of the main building, to the right after you enter the large meeting room.
• There is step-free level access into the kitchen.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 71cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The work surface is 91cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 91cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 92cm from the floor.
• A lowered sink is not available.
• The sink has a lever tap.
• Facilities within the kitchen include a freezer, a fridge freezer, a dishwasher and a kettle.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Main Building - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Building - Left Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located on the ground floor of the main building, to the right after you leave the reception desk.
  • The distance from the reception desk is 10m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 89cm.
  • The door has a sliding bolt lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 151cm (width) x 202cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 81cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is not a wall mounted toilet roll holder.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 99cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 86cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Annex - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Annex - Left Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located to the right after you enter the annex building.
  • The distance from the annex entrance is 4m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 164cm (width) x 211cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 89cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • The wash basin has a twist/turn tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 125cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 125cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.