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Mount Gould Wellbeing Hub

The William & Patricia Venton Centre, Astor Drive, Plymouth, PL4 9RD

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the rear right-hand side of the Dining Room.
    • The toilet with adaptations surveyed has transfer spaces on both sides and the other toilet with adaptations does not have a transfer space.
    • The toilets with adaptations are signed for use by all.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations surveyed.

Parking

  • Car Park View
    • The car park is located at the front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 210cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 12m from the building entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (William and Patricia Venton Centre)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope gradient varies between slight and steep.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • There is a 4cm step within the entrance threshold.
  • There is an intercom at a height of 153cm.
  • There are double automatic doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 87cm.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 87cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception (William and Patricia Venton Centre)

  • The reception is located immediately ahead as you enter the building.
  • The distance from the building entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and sofas.
  • Lighting levels vary due to the size of the space.

Entrance (The Wellbeing Hub)

  • This entrance is located immediately to the left as you enter the building.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 147cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.

Reception (The Wellbeing Hub)

  • The reception is located directly ahead as you enter the Wellbeing Hub.
  • The distance from the Wellbeing Hub entrance is 1m.
  • There is step-free level access to reception.
  • The height of the reception desk is 73cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (The Green Room)

  • The room is located immediately to the left as you enter the Wellbeing Hub.
  • The distance from the Wellbeing Hub entrance is 2m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 78cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in the room includes: coffee tables and desks.
  • The desks are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.
  • There are two other similar meeting rooms available.

Eating and Drinking (Dining Room)

  • Location and Access View
    • The dining room is located on the rear left-hand side of the building.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 160cm.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available on request only.
    • Menus are handheld, available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located ahead and to the left as you enter the dining room.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: tables, coffee tables and long tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located to the rear right-hand side of the dining room.
    • The distance from the building entrance is 21m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 181cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet.
    • The lateral transfer space on the left is 61cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 78cm (from the side of the toilet pan).
    • There is a spatula flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a medium visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 129cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 132cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 121cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There is one coat hook.
    • The coat hook is 166cm from the floor.
    • The height of the baby change facility when in use is 96cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.