Access Guide
Introduction
- The reception is staffed 24 hours.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Plymouth.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Plymouth Central.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- The car park type is open air/surface.
- There are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 116cm (3ft 10in) wide.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located leading up to the entrance.
- There is / are 3 step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
Outside Access (Side Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The bell is in a suitable position to allow wheelchair users to gain access.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 166cm (5ft 5in) wide.
Level Change (Side Entrance)
- There are steps to access this area / service.
- The steps are located at the entrance.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played at reception and in the bar area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Room
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General Information
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- The Tourist Board rating is 3.
- There are 99 rooms in total.
- There are 0 standard ground floor rooms.
- There are 99 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 5 room(s) which has / have accessible ensuite facilities.
- There is / are 1 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 10m (32ft 10in) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 102.
- The width of the door is 89cm.
- The height of the bed is 36cm.
- The measurement between the bed base and floor is 56cm (1ft 10in).
- Light switches are not within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 79cm (2ft 7in) (2ft 7in).
- The door opens inwards.
- The door is light.
- The door is locked by a (no lock).
- The dimensions of the accessible ensuite are 149cm x 316cm (4ft 11in x 10ft 4in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 141cm (4ft 8in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 42cm (1ft 5in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 80cm (2ft 7in).
- The tap type is twist/turn.
- There is not a mixer tap for the sink.
- There is not a functional emergency alarm in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 60cm (1ft 12in).
- The tap type is twist/turn.
- There is not a mixer tap.
- There is a shower over the bath.
- The shower head height is fixed.
- The shower head height is 176cm (5ft 9in).
- The shower control type is twist/turn.
- There are handrails available.
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Wheel In Shower
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- There is not a wheel in shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are bright.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is medium.
- The colour contrast between the dropdown rails and wall is medium.
- The colour contrast between the grab rails and wall is medium.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some rooms have no auxiliary aids for people with sensory impairments.
- The number of accessible rooms with baths is 4.
- The number of accessible rooms with wheel in showers is 0.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
Restaurant Bar Internal (Executive)
- The following information is for the restaurant.
- Once inside, there is not level access to the service.
- Food is available from the bar.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 30m (32yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 70cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main meals and snacks.
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Comments
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- Plastic/light weight cups, cutlery and straws can be provided if requested in advance.
Level Change (Restaurant)
- There is a ramp or slope to access this service.
- The ramp or slope is portable.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 75cm (2ft 6in).
- There are steps to access this area / service.
- The steps are located leading into the restaurant.
- There is / are 2 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
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Comments
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- The ramp overcomes the steps.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the lower ground floor.
- The fitness suite is 15m (16yd 1ft) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
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IFI Accredited Fitness Suite
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- No staff have received IFI Mark standard Disability Equality Training.
- IFI accredited equipment is not available.
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Fitness Suite (General)
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- Staff receive no training in assisting disabled people.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
Level Change (Fitness Suite)
- There are steps to access this area / service.
- The steps are located leading into the the fitness suite.
- There is / are 2 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do not have handrails.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is not a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 5 steps.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located to the right of reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4.
- The lift is 7m (22ft 12in) from main entrance.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 100cm x 135cm (3ft 3in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 18m (20yd) from the main entrance.
- The accessible toilet is located to the right of the entrance.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is light.
- The dimensions of the accessible toilet are 163cm x 226cm (5ft 4in x 7ft 5in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is not a functional emergency alarm available.
- No emergency alarm fitted in the cubicle.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are not mirrors in the accessible toilet.
- The height of the toilet seat above floor level is 41cm (1ft 4in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 120cm (3ft 11in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- Lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located to the right of the restaurant.
- The female and male toilets are 20m (22yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.