You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a community support hub with multiple services available, such as help for expectant parents and family support.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking.
  • The nearest train station is Plymouth.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The first floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Documents are available in the following formats: different languages (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: SEND training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground and first floors.
  • Ambulant toilet facilities are located on the first floor.
  • The shared step-free standard toilet facilities are located on the first floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building on, St John's Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a steep gradient.
• F0B74151-D9F9-4B41-9835-C31A77403500
• There are double automatic doors at this entrance.
• The doors open away from you.
• There is a push pad at a height of 105cm.
• The width of the opening is 148cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a push pad or push button to exit at a height of 172cm.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right after you enter the building.
• The distance from the entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 74cm.
• There is not a lowered section at the desk.
• The reception has windows.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors.
• Some flooring is patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Seating available in the walkways includes: chairs without armrests.
• Lighting levels were even at the time of the survey.

You are on Room (Children Activity Room - Sunflower). Skip to the next section.

Room (Children Activity Room - Sunflower)

• The room is located on the first floor.
• The distance from the lift is 22m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a key pad at a height of 119cm.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 86cm.
• There is a push pad or push button to exit at a height of 177cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: desks.
• The desks are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Children Activity Room - Bluebell). Skip to the next section.

Room (Children Activity Room - Bluebell)

• The room is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 19m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Breastfeeding Room). Skip to the next section.

Room (Breastfeeding Room)

• The room is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 6m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 85cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• Furniture available in the room includes: coffee tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room. Skip to the next section.

Consultation / Medical Room

• There are 3 consultation/medical rooms available.
• The room surveyed was; Clinic Room 2.
• The room is located on the first floor, to the left after you exit the lift.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 88cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 188cm.
• Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Kitchen. Skip to the next section.

Kitchen

• The kitchen is located on the first floor.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 82cm.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The work surface is 94cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 89cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 94cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge freezer, a dishwasher, a washer dryer, a microwave, a kettle and a toaster.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left of the reception desk.
• The distance from the entrance is 8m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 79cm.
• The internal dimensions of the lift are 107cm (width) x 142cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the left of the reception desk.
• The ground and first floors can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, straight ahead after you enter the building.
  • The distance from the entrance is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 246cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 149cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 92cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 98cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shower with Adaptations (Within Ground Floor Toilet with Adaptations). Skip to the next section.

Shower with Adaptations (Within Ground Floor Toilet with Adaptations)

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• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is a detachable shower head.
  • The shower controls are twist/turn.
  • There is a flip-down shower seat.
  • The shower seat is 52cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is no emergency alarm for the shower.