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Plymouth Pavilions

Millbay Road, Plymouth, Devon, PL1 3LF

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located in the foyer and in the bar areas.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located within the standard toilets.
    • The male and female step-free toilet facilities are located in the foyer.
    • The male and female step-free toilet facilities are located on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations.

Parking (Blue Badge Holders Only)

  • Car Park View
    • The car park is located at the front of the entrance.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 206cm (width) x 490cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 17m from the entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 220cm.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 220cm.
  • The second set of doors have a medium visual contrast.

Reception (Box Office)

  • The reception is located to the left from the entrance.
  • The distance from the entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 123cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 79cm.
  • The reception has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There may be background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Café)

  • Location and Access View
    • The café is ahead from the entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available on request only.
    • Menus are wall-mounted.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead from the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Bar)

  • Location and Access View
    • The bar is straight ahead from the entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is not a lowered section at the counter.

Theatre (Arena)

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are available.
    • Signed performances are available.
    • Audio described performances are available.
    • Autism friendly/relaxed performances are not available.
    • Sensory friendly performances are not available.
    • There is not a hearing assistance system.
    • View information on access performances and provisions (opens new tab) .
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access and doors permanently held open.
    • There is step-free level access to a row of seating.
    • There is a designated seating area.
    • The flooring is shiny.
    • Seating available includes: chairs without armrests.

Designated Seating

  • The designated seating area surveyed is located at the rear of the arena floor.
  • The distance from the entrance is 300m.
  • The most accessible route to the designated seating has doors permanently held open.
  • There is step-free access via ramp to the designated seating.
  • The ramp has a steep gradient with resting areas.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The designated seating area is not clearly marked or signed.
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you and in front of you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • The designated seating for seated performances would be determined by the performance/event at the time.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the foyer.
    • The distance from the entrance is 30m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 153cm from the floor.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the left after the entrance.
  • The ground and balcony floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.