You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a community support hub with multiple services.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park.
  • There is on-street standard parking.
  • The name of the nearest car park is Mudge Way North.
  • The nearest train station is Plymouth.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: toilet with adaptations.
  • The following areas have stepped access: Lounge rooms 1 and 2.
  • The lower ground floor can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: yearly online training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear of the building on the ground floor.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free standard toilet facilities are located to the rear left of the building on the ground floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building, on Mudge Way.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• The width of the opening is 82cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is a second set of double manual doors.
• The second set of doors open away from you.
• The width of the opening is 131cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right after you enter the building.
• The distance from the entrance is 2m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• The reception has windows and patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and armchairs.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of walkways.
• The following areas have step-free access via ramps or slopes: toilet with adaptations and one of the consultation rooms.
• The following areas have stepped access: Lounge rooms 1 and 2 on the lower ground floor.
• Access throughout may include manual doors.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Activity/Meeting). Skip to the next section.

Area (Activity/Meeting)

• The area is located in the centre of the building.
• There is ramped and stepped access into this area.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 3 steps with no handrails.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Services available in this area include: This area can be used for multiple events, from children's play area to sit down meetings.
• Depending on the event, chairs and tables will be arranged as appropriate.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Meeting). Skip to the next section.

Room (Meeting)

• The room is located on the ground floor, to the left of the building.
• The distance from the reception desk is 11m.
• The most accessible route to the room has step-free level access.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The doors open away from you.
• The width of the opening is 147cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables and coffee tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a kitchen area available, but this can only be used by staff.
• The height of the kitchen counter is 105cm.

You are on Consultation / Medical Room. Skip to the next section.

Consultation / Medical Room

• There are 2 consultation/medical rooms available.
• The room is located on the ground floor, to the rear of the building.
• The most accessible route to the room has step-free level access, a slight ramp or slope and narrow walkways.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 69cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 175cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.

You are on Room (Youth). Skip to the next section.

Room (Youth)

• The room is located on the ground floor, to the right hand side of the building.
• The distance from outdoor space is 2m.
• There is no signage on or near the door.
• There is step-free access via ramp into the room.
• The ramp has a slight gradient.
• There are double manual doors with a low visual contrast.
• The doors open towards you.
• The width of the opening is 158cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Outdoor Spaces. Skip to the next section.

Outdoor Spaces

• The following is available in this area: seating, vegetable growing tubs.
• Outdoor areas consist of rubber tarmac, block paving and bonded gravel.
• There is step-free level access throughout all areas.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the rear right of the building.
• There are double manual doors to access the stairwell.
• The lower ground and ground floors can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have a handrail on the left going down.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• The second part of the staircase has the handrail on both sides.

You are on Room (Lounge 1 - Meeting). Skip to the next section.

Room (Lounge 1 - Meeting)

• The room is located on the lower ground floor.
• The distance from the stairs is 3m.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 78cm.
• There is step-free level access throughout the room.
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests, armchairs and sofas.
• Furniture available in the room includes: tables and coffee tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Room (Lounge 2 - Counselling). Skip to the next section.

Room (Lounge 2 - Counselling)

• The room is located on the lower ground floor.
• The distance from the stairs is 4m.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 76cm.
• There is step-free level access throughout the room.
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests, armchairs and sofas.
• Furniture available in the room includes: coffee tables.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the rear of the building on the ground floor.
  • The distance from the reception desk is 26m.
  • The most accessible route to the toilet has step-free level access and a slight ramp or slope.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 251cm (width) x 174cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 189cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 146cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 106cm from the floor.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.