Access Guide
Overview
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About
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- This is a community centre and wellbeing hub with multiple services available.
- Services available in the venue include: information advice, guidance, wellbeing sessions, cooking, arts and crafts, citizens advice, multiple educational services and gardening.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking.
- The nearest train station is St Budeaux Victoria Road.
- The nearest bus station is Plymouth Coach Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the stage area of the William Sutton Memorial Hall and the rear office corridor.
- Access throughout may include doors permanently held open and narrow walkways.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language Interpreters can be requested prior to your visit.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: mandatory training.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right as you enter the building.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located to the left and right as you enter the building.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
- There is standard on-street parking available outside the venue on Shelley Way, Collin Close and Sunny Dene.
Entrance
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with handrails on both sides.
- The ramp bypasses the steps.
- There are 3 steps with no handrails.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- There is a bell at a height of 159cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors are permanently held open.
- The width of the opening is 60cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second single manual door.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The second door opens away from you.
- The width of the opening is 82cm.
- There is a small lip on the threshold of the opening.
- The second door has a medium visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the stage area and rear corridor offices.
- Access throughout may include doors permanently held open and narrow walkways.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all walkways.
- There is background noise in this area which varies depending on the function/event.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
Kitchen
- The kitchen is located ahead and to the left as you enter the building.
- There is step-free level access into the kitchen.
- There is a single manual door with a medium visual contrast.
- The door opens towards you.
- The width of the opening is 72cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- The work surface is 94cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 94cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 94cm from the floor.
- A lowered sink is not available.
- The sink has a lever tap.
- Facilities within the kitchen include a fridge, a freezer, a dishwasher, a microwave, a kettle and a toaster.
- The following machines are at a suitable height for a wheelchair user: dishwasher.
- Lighting levels were even at the time of the survey.
Room (William Sutton Memorial Hall)
- The room is located immediately ahead as you enter the building.
- The distance from the building entrance is 5m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a medium visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens away from you.
- The width of the opening is 84cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the stage area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests, chairs without armrests and benches.
- Furniture available in the room includes: long tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm, a television with subtitles and a water dispenser.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The height of the stage is 78cm.
- The height of the food hatch through to the kitchen is 94cm.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right as you enter the building.
- The distance from the building entrance is 2m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 87cm.
- The door has a sliding bolt lock.
- Internally the door has a low visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 145cm (width) x 314cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 80cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 45cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a push tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a low visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is a wall mounted towel dispenser which can be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 92cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 69cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Entrance (Outdoor Spaces)
- This entrance is located off the William Sutton Memorial Hall.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 153cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free access via ramp as you enter.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with a handrail on the right going down.
Outdoor Spaces
- The following is available in this area: a sports court and gardens.
- Additional facilities in this area include: a vegetable allotment.
- Outdoor areas consist of concrete or tarmac and uncompacted earth.
- There are footpaths in some areas.
- The majority of the paths are not wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the garden area and vegetable allotments.
- There are not any seats situated along the paths for people to rest.
- The paths have narrow gaps and uneven surfaces.
