You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: a main theatre, smaller theatre, event space and café.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Theatre Royal Car Park.
  • View information on Theatre Royal Car Park (opens new tab) .
  • The nearest train station is Plymouth.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the accessible entrance to the theatre (slight ramps).
  • Access throughout may include manual doors and doors permanently held open.
  • The basement, ground, first and second floors can be accessed via a standard lift, a platform lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on every floor of the building.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located on the first floor.
  • The male and female toilet facilities are located on the second floor.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the ground floor.
  • Parent and baby changing facilities are located within the toilets with adaptations and the Changing Places facility.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located within the Changing Places facility.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Old George Street.
  • The name of the car park is Theatre Royal Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 176cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 176cm.
• The second set of doors have a low visual contrast.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The reception is located ahead and to the left from the entrance.
• The distance from the entrance is 12m.
• There is step-free level access to reception.
• The height of the reception desk is 118cm.
• There is a lowered section at the desk.
• The height of the lowered section is 73cm.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the accessible entrance to the theatre (slight ramps).
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all walkways.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: sofas and stools.
• Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Ground Floor - Café). Skip to the next section.

Eating and Drinking (Ground Floor - Café)

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• Location and Access View
  • The café is located to the left from the entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is available on request only.
  • Menus are available on a board and displayed on the counter.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Ground Floor - Theatre Bar). Skip to the next section.

Eating and Drinking (Ground Floor - Theatre Bar)

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• Location and Access View
  • The bar is located to the right from the entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 92cm.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: sofas and stools.
  • Furniture available in this area includes: coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Changing Places (Ground Floor - Transfer Both Sides). Skip to the next section.

Changing Places (Ground Floor - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located on the ground floor, to the right of the box office.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the entrance is 17m.
  • The most accessible route to the Changing Places facility has slight ramps or slopes.
  • There is step-free access via ramp into the facility.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 359cm (width) x 453cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The transfer space on the right as you face the toilet is 217cm.
  • The transfer space on the left as you face the toilet is 102cm.
  • There is a lever flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are grab rails for the shower.
  • The shower grab rails have a high visual contrast.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• The lift surveyed is located ahead from the entrance.
• The distance from the entrance is 7m.
• The most accessible route to the lift has step-free level access.
• The ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 125cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (Main). Skip to the next section.

Stairs (Main)

• The stairs surveyed are located to the right from the entrance.
• The ground, first and second floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Theatre (Lyric). Skip to the next section.

Theatre (Lyric)

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are available.
  • Signed performances are available.
  • Audio described performances are available.
  • Autism friendly/relaxed performances are available.
  • Sensory friendly performances are not available.
  • There is not a hearing assistance system.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has slight ramps or slopes and manual doors.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes: Row Q via door 4 (for the stalls).
  • The following rows have stepped access: Rows D to L via door 3, Row P via door 4 and Rows L to A via door 4 (for the stalls). For the circle, it is Rows AA to F via door 6, for the upper circle there are steps to the door to the theatre.
  • Seating available includes: chairs with armrests and flip-down seats with armrests.

You are on Designated Seating (Lyric). Skip to the next section.

Designated Seating (Lyric)

• The designated seating area surveyed is located in the circle and stalls.
• The distance from the lift is 47m.
• The most accessible route to the designated seating has doors permanently held open.
• There is step-free level access to the designated seating.
• There is a single manual door with a low visual contrast.
• The door has an open extension leaf.
• The door opens towards you.
• The width of the opening is 117cm.
• The designated seating area is not clearly marked or signed.
• The number of spaces for wheelchair users varies (dependent on match/event).
• The number of spaces for wheelchair users varies.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• Lighting levels were even at the time of the survey.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Lift (The Lab). Skip to the next section.

Lift (The Lab)

• The lift surveyed is located to the right of the bar by door 4.
• This lift is a platform lift.
• The distance from the entrance is 42m.
• The most accessible route to the lift has step-free level access.
• The basement and first floor are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 86cm.
• The internal dimensions of the lift are 108cm (width) x 144cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (The Lab). Skip to the next section.

Stairs (The Lab)

• The stairs surveyed are located to the right past the bar.
• The basement and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Theatre (The Lab). Skip to the next section.

Theatre (The Lab)

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are not available.
  • Signed performances are not available.
  • Audio described performances are not available.
  • Autism friendly/relaxed performances are not available.
  • Sensory friendly performances are not available.
  • There is not a hearing assistance system.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access and doors permanently held open.
  • There is step-free level access to a row of seating.
  • Some flooring is shiny.
  • Seating available includes: chairs without armrests.

You are on Theatre (Drum). Skip to the next section.

Theatre (Drum)

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are available.
  • This is dependent on the show itself.
  • Signed performances are not available.
  • Audio described performances are not available.
  • Autism friendly/relaxed performances are not available.
  • Sensory friendly performances are not available.
  • There is not a hearing assistance system.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access and doors permanently held open.
  • There is step-free level access to a row of seating.
  • There is a designated seating area.
  • The following rows have stepped access: Rows B to G.
  • Seating available includes: flip-down seats with armrests.

You are on Designated Seating (Drum). Skip to the next section.

Designated Seating (Drum)

• The designated seating area surveyed is located in Row A ( bottom) and Row H (top).
• The distance from the entrance is 44m.
• The most accessible route to the designated seating has doors permanently held open.
• There is step-free level access to the designated seating.
• The width of the opening is 117cm.
• The designated seating area is not clearly marked or signed.
• There are 2 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• The seating is fixed.
• Lighting levels were even at the time of the survey.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Toilet with Adaptations (The Lab - Basement - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Lab - Basement - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the basement floor, to the left as you exit the platform lift.
  • The distance from the lift is 2m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 196cm (width) x 327cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 82cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.