Access Guide
Overview
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About
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- Facilities available in the venue include: a bar and restaurant.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- The name of the nearest car park is Guildhall Square car park.
- View information on Guildhall Square car park (opens new tab) .
- The nearest train station is Plymouth.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is ramped and stepped access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have stepped access: The first and second floors.
- Access throughout may include doors permanently held open.
- The ground, first and second floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the first floor.
- The male and female step-free standard toilet facilities are located on the ground and first floors.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
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Public Car Parks
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- There is a public car park located off Guildhall Square.
- The name of the car park is Guildhall Square.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front of the building, on Catherine Street.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the steps.
- There are 3 steps with no handrails.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 131cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is a second set of double manual doors, however one door is locked or bolted.
- The locked door can be opened on request.
- The second set of doors open towards you.
- The width of the opening is 93cm.
- The second set of doors have a medium visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Some flooring is shiny.
- The visual contrast between the walls and floor varies between low and high.
- There is background noise.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift
- The lift surveyed is located straight ahead after you enter the building.
- The distance from the entrance is 7m.
- The most accessible route to the lift has step-free level access.
- The ground, first and second floors are accessed by this lift.
- The lift door has a low visual contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 76cm.
- The internal dimensions of the lift are 109cm (width) x 141cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- None of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Stairs
- The stairs surveyed are located straight ahead after you enter the building.
- The ground, first and second floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps have some clear markings and have a handrail on the left going up.
- The handrail is not easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were low at the time of the survey.
Eating and Drinking
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Location and Access
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- The bar and seating area is to the left after you enter the building .
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The doors open towards you.
- The width of the opening is 93cm.
- When both doors are open the opening width is 93cm.
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Service
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- This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located to the rear of the bar and seating area.
- There is step-free level access to the counter.
- The height of the counter is 106cm.
- There is not a lowered section at the counter.
- The counter has a television and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Seating Area (Outside)
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Location and Access
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- There is additional seating located outside the front of the Treasury Bar.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Seating Area
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- Some of the seating area is covered.
- There is step-free level access throughout the seating area.
- The following areas have stepped access: the upper seating area (under cover).
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables and picnic tables.
- Some tables are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
Toilet with Adaptations (First Floor - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor.
- The distance from the lift is 2m.
- The most accessible route to the toilet has step-free level access and narrow walkways.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 90cm.
- The door has a sliding bolt lock.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 142cm (width) x 140cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 93cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 82cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a soap dispenser, however it is not wall mounted.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 93cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 174cm from the floor.
- The height of the baby change facility when in use is 101cm.
- The walls and floor have a low visual contrast.
- Lighting levels were low at the time of the survey.
Room (The Lounge - Second Floor)
- The room is located on the second floor.
- The distance from the lift is 2m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a key pad at a height of 129cm.
- There are double manual doors with a medium visual contrast.
- The doors open towards you.
- The width of the opening is 140cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests, armchairs and sofas.
- Furniture available in the room includes: tables and coffee tables.
- Some seating and tables are fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Lighting levels are adjustable.
